added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php

@@ -69,18 +69,43 @@ class Ticket{
      * creates a ticket + first initial reply and fills in the content of it!
      *
      */
-    public static function create_Ticket( $title, $content, $category, $author) {
+    public static function create_Ticket( $title, $content, $category, $author, $real_author) {
         
         $ticket = new Ticket();
         $ticket->set($title,1,0,$category,$author,0);
         $ticket->create();
         $ticket_id = $ticket->getTId();
         
-        Ticket_Reply::createReply($content, $author, $ticket_id); 
+        Ticket_Reply::createReply($content, $author, $ticket_id);
+        if ( $author == $real_author){
+            Ticket_Log::createLogEntry( $ticket_id, $author, 1);
+        }else{
+            Ticket_Log::createLogEntry( $ticket_id, $real_author, 2, $author);
+        }
         return $ticket_id;
         
     }
     
+    /*FUNCTION: updateTicketStatusAndPriority()
+     * creates a ticket + first initial reply and fills in the content of it!
+     *
+     */
+    public static function updateTicketStatusAndPriority( $ticket_id, $newStatus, $newPriority, $author) {
+        
+        $ticket = new Ticket();
+        $ticket->load_With_TId($ticket_id);
+        if ($ticket->getStatus() != $newStatus){
+            $ticket->setStatus($newStatus);
+            Ticket_Log::createLogEntry( $ticket_id, $author, 5, $newStatus);
+        }
+        if ($ticket->getPriority() != $newPriority){
+            $ticket->setPriority($newPriority);
+            Ticket_Log::createLogEntry( $ticket_id, $author, 6, $newPriority);
+        }
+        $ticket->update();
+        
+    }
+    
     //return constructed element based on TCategoryId
     public static function getLatestReply( $ticket_id) {
         $dbl = new DBLayer("lib");

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_log.php

@@ -2,39 +2,55 @@
 
 class Ticket_Log{
     
-    private $tCategoryId;
+    private $tLogId;
-    private $name;
+    private $timestamp;
+    private $query;
+    private $author;
+    private $ticket;
+    
+    /****************************************
+     *Action ID's:
+     * 1: User X Created Ticket
+     * 2: Admin X created ticket for arg
+     * 3: Read Ticket
+     * 4: Added Reply ID: arg to ticket
+     * 5: Changed status to arg
+     * 6: Changed Priority to arg
+     *
+     ****************************************/
+    
     
     ////////////////////////////////////////////Functions////////////////////////////////////////////////////
     
     
-    //Creates a ticket_Catergory in the DB
+    //Creates a log entry
-    public static function createTicketCategory( $name) {
+    public static function createLogEntry( $ticket_id, $author_id, $action, $arg = -1) {
-        $dbl = new DBLayer("lib");
+        global $TICKET_LOGGING;
-        $query = "INSERT INTO ticket_category (Name) VALUES (:name)";
+        if($TICKET_LOGGING){
-        $values = Array('name' => $name);
+            $dbl = new DBLayer("lib");
-        $dbl->execute($query, $values);
+            $query = "INSERT INTO ticket_log (Timestamp, Query, Ticket, Author) VALUES (now(), :query, :ticket, :author )";
-
+            $values = Array('ticket' => $ticket_id, 'author' => $author_id, 'query' => json_encode(array($action,$arg)));
+            $dbl->execute($query, $values);
+        }
     }
 
 
-    //return constructed element based on TCategoryId
+    //return constructed element based on TLogId
-    public static function constr_TCategoryId( $id) {
+    public static function constr_TLogId( $id) {
         $instance = new self();
-        $instance->setTCategoryId($id);
+        $instance->setTLogId($id);
         return $instance;
     }
     
-    //returns list of all category objects
+    //returns list of all logs of a ticket
-    public static function getAllCategories() {
+    public static function getAllLogs($ticket_id) {
         $dbl = new DBLayer("lib");
-        $statement = $dbl->executeWithoutParams("SELECT * FROM ticket_category");
+        $statement = $dbl->execute("SELECT * FROM ticket_log INNER JOIN ticket_user ON ticket_log.Author = ticket_user.TUserId and ticket_log.Ticket=:id", array('id' => $ticket_id));
         $row = $statement->fetchAll();
         $result = Array();
-        foreach($row as $category){
+        foreach($row as $log){
             $instance = new self();
-            $instance->tCategoryId = $category['TCategoryId'];
+            $instance->set($log);
-            $instance->name = $category['Name'];
             $result[] = $instance;
         }
         return $result; 
@@ -45,48 +61,85 @@ class Ticket_Log{
      
     public function __construct() {
     }
+    
+    //set values
+    public function set($values) {
+        $this->setTLogId($values['TLogId']);
+        $this->setTimestamp($values['Timestamp']);
+        $this->setQuery($values['Query']);
+        $this->setTicket($values['Ticket']);
+        $this->setAuthor($values['Author']);
+    } 
 
-    //return constructed element based on TCategoryId
+    //Load with tlogId
-    public function load_With_TCategoryId( $id) {
+    public function load_With_TLogId( $id) {
         $dbl = new DBLayer("lib");
-        $statement = $dbl->execute("SELECT * FROM ticket_category WHERE TCategoryId=:id", array('id' => $id));
+        $statement = $dbl->execute("SELECT * FROM ticket_log WHERE TLogId=:id", array('id' => $id));
         $row = $statement->fetch();
-        $this->tCategoryId = $row['TCategoryId'];
+        $this->set($row);
-        $this->name = $row['Name'];
     }
     
     
     //update private data to DB.
     public function update(){
         $dbl = new DBLayer("lib");
-        $query = "UPDATE ticket_category SET Name = :name WHERE TCategoryId=:id";
+        $query = "UPDATE ticket_log SET Timestamp = :timestamp, Query = :query, Author = :author, Ticket = :ticket WHERE TLogId=:id";
-        $values = Array('id' => $this->tCategoryId, 'name' => $this->name);
+        $values = Array('id' => $this->getTLogId(), 'timestamp' => $this->getTimestamp(), 'query' => $this->getQuery(), 'author' => $this->getAuthor(), 'ticket' => $this->getTicket() );
         $statement = $dbl->execute($query, $values);
     }
     
     ////////////////////////////////////////////Getters////////////////////////////////////////////////////
     
-    public function getName(){
+    public function getTLogId(){
-        if ($this->name == ""){
+        return $this->tLogId;
-            $this->load_With_TCategoryId($this->tCategoryId);
-        }
-        return $this->name;
     }
     
-    
+    public function getTimestamp(){
-    public function getTCategoryId(){
+        return $this->timestamp;
-        return $this->tCategoryId;
     }
     
+    public function getQuery(){
+        return $this->query;
+    }
+    
+    public function getAuthor(){
+        return $this->author;
+    }
+   
+    public function getTicket(){
+        return $this->ticket;
+    }
+    
+    public function getAcion(){
+        $decodedQuery = json_decode($this->ticket);
+        return $decodedQuery[0];
+    }
+    
+    public function getArgument(){
+        $decodedQuery = json_decode($this->ticket);
+        return $decodedQuery[1];
+    }
     
     ////////////////////////////////////////////Setters////////////////////////////////////////////////////
      
-    public function setName($n){
+    public function setTLogId($id){
-        $this->name = $n;
+        $this->tLogId = $id;
     }
     
-    public function setTCategoryId($id){
+    public function setTimestamp($t){
-        $this->tCategoryId = $id;
+        $this->timestamp = $t;
+    }
+    
+    public function setQuery($q){
+        $this->query = $q;
+    }
+    
+    public function setAuthor($a){
+        $this->author = $a;
+    }
+    
+    public function setTicket($t){
+        $this->ticket = $t;
     }
    
     

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php

@@ -53,6 +53,9 @@ class Ticket_Reply{
         $ticket_reply = new Ticket_Reply();
         $ticket_reply->set(Array('Ticket' => $ticket_id,'Content' => $content_id,'Author' => $author));
         $ticket_reply->create();
+        $reply_id = $ticket_reply->getTReplyId();
+ 
+        Ticket_Log::createLogEntry( $ticket_id, $author, 4, $reply_id);
     }
     
     ////////////////////////////////////////////Methods////////////////////////////////////////////////////
@@ -76,7 +79,7 @@ class Ticket_Reply{
         $dbl = new DBLayer("lib");
         $query = "INSERT INTO ticket_reply (Ticket, Content, Author, Timestamp) VALUES (:ticket, :content, :author, now())";
         $values = Array('ticket' => $this->ticket, 'content' => $this->content, 'author' => $this->author);
-        $dbl->execute($query, $values);
+        $this->tReplyId = $dbl->executeReturnId($query, $values); 
     }
 
     //return constructed element based on TId

code/ryzom/tools/server/ryzom_ams/www/config.php

@@ -40,3 +40,5 @@ $AMS_CACHEDIR = $AMS_LIB . '/cache';
 $DEFAULT_LANGUAGE = 'en';
 
 $SITEBASE = dirname( __FILE__ ) . '/html/' ;
+
+$TICKET_LOGGING = true;

code/ryzom/tools/server/ryzom_ams/www/html/func/create_ticket.php

@@ -18,7 +18,7 @@ function create_ticket(){
                     }else{
                         $author=  Ticket_User::constr_ExternId($_POST['target_id'])->getTUserId();
                     }
-                    $ticket_id = Ticket::create_Ticket($title, $content, $category, $author);
+                    $ticket_id = Ticket::create_Ticket($title, $content, $category, $author, $_SESSION['ticket_user']->getTUserId());
                     header("Location: index.php?page=show_ticket&id=".$ticket_id);
                     exit;
                     

code/ryzom/tools/server/ryzom_ams/www/html/func/reply_on_ticket.php

@@ -12,19 +12,15 @@ function reply_on_ticket(){
         if(($target_ticket->getAuthor() ==   $_SESSION['ticket_user']->getTUserId())  ||  WebUsers::isAdmin() ){
             
             try{
+                $author = $_SESSION['ticket_user']->getTUserId();
                 if(isset($_POST['ChangeStatus']) && $_POST['Content'] != ""){
                     $content = filter_var($_POST['Content'], FILTER_SANITIZE_STRING);
-                    $author = $_SESSION['ticket_user']->getTUserId();
                     Ticket_Reply::createReply($content, $author, $ticket_id);
                 }
                 if(isset($_POST['ChangeStatus']) && isset($_POST['ChangePriority']) && WebUsers::isAdmin()){
                     $newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
                     $newPriority = filter_var($_POST['ChangePriority'], FILTER_SANITIZE_NUMBER_INT); 
-                    $ticket = new Ticket();
+                    Ticket::updateTicketStatusAndPriority($ticket_id,$newStatus, $newPriority, $author);
-                    $ticket->load_With_TId($ticket_id);
-                    $ticket->setStatus($newStatus);
-                    $ticket->setPriority($newPriority);
-                    $ticket->update();
                 }
                 header("Location: index.php?page=show_ticket&id=".$ticket_id);
                 exit;

code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php

@@ -11,6 +11,7 @@ function show_ticket(){
         if(($target_ticket->getAuthor() ==   $_SESSION['ticket_user']->getTUserId())  ||  WebUsers::isAdmin() ){
             
             $entire_ticket = Ticket::getEntireTicket( $result['ticket_id']);
+            Ticket_Log::createLogEntry($result['ticket_id'],$_SESSION['ticket_user']->getTUserId(), 3);
             $result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
             $result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
             $result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();

code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl

@@ -31,7 +31,7 @@
 		<table class="table table-bordered" >
 		    <tbody>
 			{foreach from=$ticket_replies item=reply}
-			<tr {if $reply.permission eq '2'} style="background-color:rgb(242, 222, 222);{/if}">
+			<tr>
 			    <td>
 				<p><span class="label label-info"> {$reply.timestamp}</span>
 				{if $reply.permission eq '1'}
@@ -41,10 +41,19 @@
 				{/if}
 				<span class="label label-warning"><strong><i class="icon-user icon-white"></i>{if isset($isAdmin) and $isAdmin eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white">{$reply.author}</font>{else}{$reply.author} {/if}</a></strong></span></p>
 
-				<p><pre>{$reply.replyContent}</pre></p>
+				<p><pre{if $reply.permission eq '2'} style="background-color:rgb(248, 200, 200);"{/if}>{$reply.replyContent}</pre></p>
 			    </td>
 			</tr>
 			{/foreach}
+			
+			{if $ticket_status eq 3}
+			<tr>
+			    <td>
+				<p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
+			    </td>
+			</tr>
+			{/if}
+			
 			<tr>
 			    <td>
 				<form id="reply" class="form-vertical" method="post" action="index.php">