creating new tickets over email works
This commit is contained in:
Quitta
parent
70fdf0dc74
commit
993973441a
8 changed files with 72 additions and 35 deletions
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@ -42,7 +42,7 @@ class Mail_Handler{
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}
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public static function send_mail($recipient, $subject, $body, $ticket_id = 0, $from = 1) {
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public static function send_mail($recipient, $subject, $body, $ticket_id = 0, $from = NULL) {
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if(is_numeric($recipient)) {
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$id_user = $recipient;
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$recipient = NULL;
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@ -134,6 +134,7 @@ class Mail_Handler{
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// Check mail
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$sGroups = Support_Group::getGroups();
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$defaultGroup = new Support_Group();
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$defaultGroup->setSGroupId(0);
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$defaultGroup->setGroupEmail($default_groupemail);
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$defaultGroup->setIMAP_MailServer($cfg['mail']['default_mailserver']);
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$defaultGroup->setIMAP_Username($cfg['mail']['default_username']);
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@ -148,7 +149,7 @@ class Mail_Handler{
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for ($i = 1; $i <= $message_count; ++$i) {
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//return task ID
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self::incoming_mail_handler($mbox, $i);
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self::incoming_mail_handler($mbox, $i,$group);
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$tid = 1; //self::ams_create_email($from, $subject, $txt, $html, $to, $from);
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if($tid) {
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@ -182,19 +183,36 @@ class Mail_Handler{
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function get_ticket_id_from_subject($subject){
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$startpos = strpos($subject, "[Ticket #");
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$tempString = substr($subject, $startpos+9);
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$endpos = strpos($tempString, "]");
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$ticket_id = substr($tempString, 0, $endpos);
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if($startpos){
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$tempString = substr($subject, $startpos+9);
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$endpos = strpos($tempString, "]");
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if($endpos){
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$ticket_id = substr($tempString, 0, $endpos);
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}else{
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$ticket_id = 0;
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}
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}else{
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$ticket_id = 0;
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}
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return $ticket_id;
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}
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function incoming_mail_handler($mbox,$i){
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function incoming_mail_handler($mbox,$i,$group){
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$header = imap_header($mbox, $i);
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$subject = self::decode_utf8($header->subject);
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$entire_email = imap_fetchheader($mbox, $i) . imap_body($mbox, $i);
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$subject = self::decode_utf8($header->subject);
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$to = $header->to[0]->mailbox;
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$from = $header->from[0]->mailbox . '@' . $header->from[0]->host;
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$txt = self::get_part($mbox, $i, "TEXT/PLAIN");
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//$html = self::get_part($mbox, $i, "TEXT/HTML");
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print_r($header);
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//get the id out of the email address of the person sending the email.
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if($from !== NULL && !is_numeric($from)){
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$from = Ticket_User::get_id_from_email($from);
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}
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//get ticket_id out of the message-id or else out of the subject line
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$ticket_id = 0;
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@ -209,16 +227,9 @@ class Mail_Handler{
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$ticket_id = self::get_ticket_id_from_subject($subject);
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}
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//if ticket id is found
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//if ticket id is found, that means it is a reply on an existing ticket
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if($ticket_id){
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$entire_email = imap_fetchheader($mbox, $i) . imap_body($mbox, $i);
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$subject = self::decode_utf8($header->subject);
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$to = $header->to[0]->mailbox;
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$from = $header->from[0]->mailbox . '@' . $header->from[0]->host;
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$txt = self::get_part($mbox, $i, "TEXT/PLAIN");
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//$html = self::get_part($mbox, $i, "TEXT/HTML");
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//use the line ---------- Ticket # to make a distincton between the old message and the reply
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$endpos = strpos($txt, ">---------- Ticket #");
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if($endpos){
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@ -230,18 +241,32 @@ class Mail_Handler{
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}
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}
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//if email is sent from an existing email address in the db (else it will give an error while loading the user object)
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if($from != "FALSE"){
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$user = new Ticket_User();
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$user->load_With_TUserId($from);
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$ticket = new Ticket();
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$ticket->load_With_TId($ticket_id);
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//get the id out of the email address of the person sending the email.
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if($from !== NULL && !is_numeric($from)) $from = Ticket_User::get_id_from_email($from);
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//if user has access to it!
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if((Ticket_User::isMod($user) or ($ticket->getAuthor() == $user->getTUserId())) and $txt != ""){
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Ticket::createReply($txt, $user->getTUserId(), $ticket->getTId(), 0);
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}
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}
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$user = new Ticket_User();
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$user->load_With_TUserId($from);
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$ticket = new Ticket();
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$ticket->load_With_TId($ticket_id);
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}else{
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//if user has access to it!
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if((Ticket_User::isMod($user) or ($ticket->getAuthor() == $user->getTUserId())) and $txt != ""){
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Ticket::createReply($txt, $user->getTUserId(), $ticket->getTId(), 0);
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//if ticket_id isn't found, create a new ticket!
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//if an existing email address mailed the ticket
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if($from != "FALSE"){
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$newTicketId = Ticket::create_Ticket($subject, $txt,1, $from, $from);
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//if not default group, then forward it!
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if($group->getSGroupId()){
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Ticket::forwardTicket(0, $newTicketId, $group->getSGroupId());
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}
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}
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}
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@ -197,12 +197,15 @@ class Ticket{
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public static function forwardTicket($user_id, $ticket_id, $group_id){
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if(self::ticketExists($ticket_id)){
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if(isset($group_id) && $group_id != ""){
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//unassign the ticket incase the ticket is assined to yourself
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self::unAssignTicket($user_id, $ticket_id);
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//forward the ticket
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$returnvalue = Forwarded::forwardTicket($group_id, $ticket_id);
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//make a log entry of this action
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Ticket_Log::createLogEntry( $ticket_id, $user_id, 8, $group_id);
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if($user_id != 0){
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//unassign the ticket incase the ticket is assined to yourself
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self::unAssignTicket($user_id, $ticket_id);
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//make a log entry of this action
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Ticket_Log::createLogEntry( $ticket_id, $user_id, 8, $group_id);
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}
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return $returnvalue;
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}else{
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return "INVALID_SGROUP";
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@ -98,8 +98,12 @@ class Ticket_User{
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public static function get_id_from_email($email){
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$webUserId = WebUsers::getIdFromEmail($email);
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$user = Ticket_User::constr_ExternId($webUserId);
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return $user->getTUserId();
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if($webUserId != "FALSE"){
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$user = Ticket_User::constr_ExternId($webUserId);
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return $user->getTUserId();
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}else{
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return "FALSE";
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}
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}
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@ -46,6 +46,7 @@ $cfg['mail']['default_groupemail'] = 'support@ryzomcore.com';
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$cfg['mail']['default_groupname'] = 'Ryzomcore Support';
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$cfg['mail']['default_username'] = 'amsryzom@gmail.com';
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$cfg['mail']['default_password'] = 'lol123bol';
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$cfg['mail']['host'] = "ryzomcore.com";
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//-----------------------------------------------------------------------------------------
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// If true= the server will add automatically unknown user in the database
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@ -81,7 +81,11 @@ class WebUsers extends Users{
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$dbw = new DBLayer("web");
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$statement = $dbw->execute("SELECT * FROM ams_user WHERE Email=:email", array('email' => $email));
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$row = $statement->fetch();
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return $row['UId'];
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if($row !== "FALSE"){
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return $row['UId'];
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}else{
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return "FALSE";
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}
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}
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public function getUId(){
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@ -273,7 +273,7 @@
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ON UPDATE NO ACTION)
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ENGINE = InnoDB;
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INSERT IGNORE INTO `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (`Name`) VALUES ('Hacking'),('Ingame-Bug'),('Website-Bug'),('Installation');
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INSERT IGNORE INTO `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (`Name`) VALUES ('Uncategorized'),('Hacking'),('Ingame-Bug'),('Website-Bug'),('Installation');
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@ -374,7 +374,7 @@
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CONSTRAINT `fk_email_support_group1`
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FOREIGN KEY (`Sender` )
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REFERENCES `" . $cfg['db']['lib']['name'] ."`.`support_group` (`SGroupId` )
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ON DELETE NO ACTION
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ON DELETE CASCADE
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ON UPDATE NO ACTION)
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ENGINE = InnoDB;
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@ -310,7 +310,7 @@ CREATE TABLE IF NOT EXISTS `mydb`.`email` (
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`Status` VARCHAR(45) NULL ,
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`Attempts` VARCHAR(45) NULL DEFAULT 0 ,
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`UserId` INT(10) UNSIGNED NOT NULL ,
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`MessageId` VARCHAR(45) NOT NULL ,
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`MessageId` VARCHAR(45) NULL ,
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`TicketId` INT UNSIGNED NOT NULL ,
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`Sender` INT(10) UNSIGNED NULL ,
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PRIMARY KEY (`MailId`) ,
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@ -330,7 +330,7 @@ CREATE TABLE IF NOT EXISTS `mydb`.`email` (
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CONSTRAINT `fk_email_support_group1`
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FOREIGN KEY (`Sender` )
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REFERENCES `mydb`.`support_group` (`SGroupId` )
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ON DELETE NO ACTION
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ON DELETE CASCADE
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ON UPDATE NO ACTION)
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ENGINE = InnoDB;
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