Show the user his tickets in the user profile screen
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6170f1139c
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6 changed files with 94 additions and 1 deletions
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@ -12,6 +12,29 @@ class Ticket{
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////////////////////////////////////////////Functions////////////////////////////////////////////////////
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/*FUNCTION: getTicketTitlesOf()
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* return all ticket of the given author's id.
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*
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*/
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public static function getTicketsOf($author, $db_data) {
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$dbl = new DBLayer($db_data);
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$statement = $dbl->execute("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket_user.ExternId=:id", array('id' => $author));
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$row = $statement->fetchAll();
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$result = Array();
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foreach($row as $ticket){
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$instance = new self($db_data);
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$instance->setTimestamp($ticket['Timestamp']);
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$instance->setTitle($ticket['Title']);
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$instance->setStatus($ticket['Status']);
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$instance->setQueue($ticket['Queue']);
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$instance->setTicket_Category($ticket['Ticket_Category']);
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$instance->setAuthor($ticket['Author']);
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$result[] = $instance;
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}
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return $result;
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}
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/*FUNCTION: create_Ticket()
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* creates a ticket + first initial reply and fills in the content of it!
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*
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@ -4,7 +4,7 @@ function show_user(){
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//if logged in
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if(WebUsers::isLoggedIn()){
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if(WebUsers::isAdmin()){
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if( !isset($_GET['id']) || WebUsers::isAdmin() || $_GET['id'] == $_SESSION['id'] ){
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if(isset($_GET['id'])){
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$result['target_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
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@ -19,6 +19,34 @@ function show_user(){
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$result['country'] = $info['Country'];
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$result['gender'] = $info['Gender'];
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global $cfg;
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$ticket_user = Ticket_User::constr_ExternId($result['target_id'],$cfg['db']['lib']);
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$ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId(),$cfg['db']['lib']);
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$i = 0;
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$result['ticketlist'] = Array();
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foreach($ticketlist as $ticket){
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$result['ticketlist'][$i]['tId'] = $ticket->getTId();
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$result['ticketlist'][$i]['timestamp'] = $ticket->getTimestamp();
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$result['ticketlist'][$i]['title'] = $ticket->getTitle();
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//get the status
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$statusId = $ticket->getStatus();
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if ($statusId == 0){
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$status = "Waiting on support..";
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}else if($statusId == 1){
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$status = "Being handled..";
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}else if($statusId == 2){
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$status = "Closed";
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}
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$result['ticketlist'][$i]['statusText'] = $status;
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$result['ticketlist'][$i]['status'] = $statusId;
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//get the category
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$category = Ticket_Category::constr_TCategoryId($ticket->getTicket_Category(), $cfg['db']['lib']);
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$result['ticketlist'][$i]['category'] = $category->getName();
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$i++;
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}
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return $result;
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}else{
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@ -96,6 +96,7 @@
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<span class="caret"></span>
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</a>
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<ul class="dropdown-menu">
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<li><a href="index.php?page=show_user">Profile</a></li>
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<li><a href="index.php?page=logout">Logout</a></li>
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</ul>
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</div>
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@ -2,6 +2,7 @@
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{block name=menu}
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<li class="nav-header hidden-tablet">Main</li>
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<li style="margin-left: -2px;"><a class="ajax-link" href="index.php"><i class="icon-home"></i><span class="hidden-tablet"> Dashboard</span></a></li>
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<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=show_user"><i class="icon-user"></i><span class="hidden-tablet"> Profile</span></a></li>
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<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=settings"><i class="icon-cog"></i><span class="hidden-tablet"> Settings</span></a></li>
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<li class="nav-header hidden-tablet">Admin</li>
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<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=libuserlist"><i class="icon-th-list"></i><span class="hidden-tablet"> Liblist</span></a></li>
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@ -2,6 +2,7 @@
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{block name=menu}
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<li class="nav-header hidden-tablet">Main</li>
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<li style="margin-left: -2px;" class="active"><a class="ajax-link" href="index.php"><i class="icon-home"></i><span class="hidden-tablet"> Dashboard</span></a></li>
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<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=show_user"><i class="icon-user"></i><span class="hidden-tablet"> Profile</span></a></li>
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<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=settings"><i class="icon-cog"></i><span class="hidden-tablet"> Settings</span></a></li>
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<li class="nav-header hidden-tablet">Actions</li>
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<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=createticket"><i class="icon-pencil"></i><span class="hidden-tablet">Create New Ticket</span></a></li>
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@ -74,5 +74,44 @@
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</div>
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</div><!--/span-->
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</div><!--/row-->
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<div class="row-fluid sortable ui-sortable">
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<div class="box span9">
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<div class="box-header well" data-original-title="">
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<h2><i class="icon-tag"></i> Tickets of {$target_name}</h2>
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<div class="box-icon">
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<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
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<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
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</div>
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</div>
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<div class="box-content">
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<div class="row-fluid">
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<legend>Tickets</legend>
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<table class="table table-striped table-bordered bootstrap-datatable datatable">
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<thead>
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<tr>
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<th>Title</th>
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<th>Timestamp</th>
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<th>Category</th>
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<th>Status</th>
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</tr>
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</thead>
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<tbody>
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{foreach from=$ticketlist item=ticket}
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<tr>
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<td>{$ticket.title}</td>
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<td class="center"><i>{$ticket.timestamp}</i></td>
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<td class="center">{$ticket.category}</td>
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<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{$ticket.statusText}</span></td>
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</tr>
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{/foreach}
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</tbody>
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</table>
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</div>
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</div>
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</div><!--/span-->
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</div><!--/row-->
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{/block}
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