freescout-restricted-customers/Console/Commands/FetchEmails.php

<?php
/*
 SPDX-License-Identifier: AGPL-3.0-only
 SPDX-FileCopyrightText: © 2024 Millions Missing FRANCE <info@millionsmissing.fr>
 */

namespace Modules\MMFRestrictedCustomers\Console\Commands;

use App\Attachment;
use App\Conversation;
use App\Email;
use App\Thread;

use App\Events\CustomerCreatedConversation;
use App\Events\CustomerReplied;

use App\Console\Commands\FetchEmails as BaseFetchEmails;

use Modules\MMFRestrictedCustomers\Entities\Customer;

class FetchEmails extends BaseFetchEmails {
	/**
	 * The name and signature of the console command.
	 *
	 * --identifier parameter is used to kill fetch-emails command running for too long.
	 *
	 * @var string
	 */
	protected $signature = 'mmfrestrictedcustomers:fetch-emails {--days=3} {--unseen=1} {--identifier=dummy} {--mailboxes=0}';

	/**
	 * Save email from customer as thread.
	 */
	public function saveCustomerThread($mailbox, $message_id, $prev_thread, $from, $to, $cc, $bcc, $subject, $body, $attachments, $headers, $date) {
		// Fetch date & time setting.
		$use_mail_date_on_fetching = config('app.use_mail_date_on_fetching');

		// Find conversation.
		$new = false;
		$conversation = null;
		$prev_customer_id = null;
		if ($use_mail_date_on_fetching) {
			$now = $date;
		}else{
			$now = date('Y-m-d H:i:s');
		}
		$conv_cc = $cc;
		$prev_conv_cc = $conv_cc;

		// Customers are created before with email and name,
		// and linked to a specific Mailbox.
		$customer = Customer::create($from, [ 'mailbox_id' => $mailbox->id ]);
		if ($prev_thread) {
			$conversation = $prev_thread->conversation;

			// If reply came from another customer: change customer, add original as CC.
			// If FreeScout will not change the customer, the reply will be shown 
			// as coming from the original customer (not the real sender) and cause confusion.
			// Below after events are fired we roll customer back.
			if ($conversation->customer_id != $customer->id) {
				$prev_customer_id = $conversation->customer_id;
				$prev_customer_email = $conversation->customer_email;

				// Do not add to CC emails from the original's BCC
				if (!in_array($conversation->customer_email, $conversation->getBccArray())) {
					$conv_cc[] = $conversation->customer_email;
				}
				$conversation->customer_id = $customer->id;
			}
		} else {
			// Create conversation
			$new = true;

			$conversation = new Conversation();
			$conversation->type = Conversation::TYPE_EMAIL;
			$conversation->state = Conversation::STATE_PUBLISHED;
			$conversation->subject = $subject;
			$conversation->setPreview($body);
			$conversation->mailbox_id = $mailbox->id;
			$conversation->customer_id = $customer->id;
			$conversation->created_by_customer_id = $customer->id;
			$conversation->source_via = Conversation::PERSON_CUSTOMER;
			$conversation->source_type = Conversation::SOURCE_TYPE_EMAIL;
			$conversation->created_at = $now;
		}

		$prev_has_attachments = $conversation->has_attachments;
		// Update has_attachments only if email has attachments AND conversation hasn't has_attachments already set
		// Prevent to set has_attachments value back to 0 if the new reply doesn't have any attachment
		if (!$conversation->has_attachments && count($attachments)) {
			// Later we will check which attachments are embedded.
			$conversation->has_attachments = true;
		}

		// Save extra recipients to CC, but do not add the mailbox itself as a CC.
		$conversation->setCc(array_merge($conv_cc, array_diff($to, $mailbox->getEmails())));
		// BCC should keep BCC of the first email,
		// so we change BCC only if it contains emails.
		if ($bcc) {
			$conversation->setBcc($bcc);
		}
		$conversation->customer_email = $from;
		// Reply from customer makes conversation active
		if ($conversation->status != Conversation::STATUS_ACTIVE) {
			$conversation->status = \Eventy::filter('conversation.status_changing', Conversation::STATUS_ACTIVE, $conversation);
		}
		$conversation->last_reply_at = $now;
		$conversation->last_reply_from = Conversation::PERSON_CUSTOMER;
		// Reply from customer to deleted conversation should undelete it.
		if ($conversation->state == Conversation::STATE_DELETED) {
			$conversation->state = Conversation::STATE_PUBLISHED;
		}
		// Set folder id
		$conversation->updateFolder();
		$conversation->save();

		// Thread
		$thread = new Thread();
		$thread->conversation_id = $conversation->id;
		$thread->user_id = $conversation->user_id;
		$thread->type = Thread::TYPE_CUSTOMER;
		$thread->status = $conversation->status;
		$thread->state = Thread::STATE_PUBLISHED;
		$thread->message_id = $message_id;
		$thread->headers = $this->headerToStr($headers);
		$thread->body = $body;
		$thread->from = $from;
		$thread->setTo($to);
		$thread->setCc($cc);
		$thread->setBcc($bcc);
		$thread->source_via = Thread::PERSON_CUSTOMER;
		$thread->source_type = Thread::SOURCE_TYPE_EMAIL;
		$thread->customer_id = $customer->id;
		$thread->created_by_customer_id = $customer->id;
		$thread->created_at = $now;
		$thread->updated_at = $now;
		if ($new) {
			$thread->first = true;
		}
		try {
			$thread->save();
		} catch (\Exception $e) {
			// Could not save thread.
			// https://github.com/freescout-helpdesk/freescout/issues/3186
			if ($new) {
				$conversation->deleteForever();
			}
			throw $e;
		}

		$body_changed = false;
		$saved_attachments = $this->saveAttachments($attachments, $thread->id);
		if ($saved_attachments) {

			// After attachments saved to the disk we can replace cids in body (for PLAIN and HTML body)
			$thread->body = $this->replaceCidsWithAttachmentUrls($thread->body, $saved_attachments, $conversation, $prev_has_attachments);
			$body_changed = true;

			foreach ($saved_attachments as $saved_attachment) {
				if (!$saved_attachment['attachment']->embedded) {
					$thread->has_attachments = true;
					break;
				}
			}
		}

		$new_body = Thread::replaceBase64ImagesWithAttachments($thread->body);
		if ($new_body != $thread->body) {
			$thread->body = $new_body;
			$body_changed = true;
		}

		if ($body_changed) {
			$thread->save();
		}

		// Update conversation here if needed.
		if ($new) {
			$conversation = \Eventy::filter('conversation.created_by_customer', $conversation, $thread, $customer);
		} else {
			$conversation = \Eventy::filter('conversation.customer_replied', $conversation, $thread, $customer);
		}
		// save() will check if something in the model has changed. If it hasn't it won't run a db query.
		$conversation->save();

		// Update folders counters
		$conversation->mailbox->updateFoldersCounters();

		if ($new) {
			event(new CustomerCreatedConversation($conversation, $thread));
			\Eventy::action('conversation.created_by_customer', $conversation, $thread, $customer);
		} else {
			event(new CustomerReplied($conversation, $thread));
			\Eventy::action('conversation.customer_replied', $conversation, $thread, $customer);
		}

		// Conversation customer changed
		// if ($prev_customer_id) {
		//     event(new ConversationCustomerChanged($conversation, $prev_customer_id, $prev_customer_email, null, $customer));
		// }

		// Return original customer back.
		if ($prev_customer_id) {
			$conversation->customer_id = $prev_customer_id;
			$conversation->customer_email = $prev_customer_email;
			$conversation->setCc(array_merge($prev_conv_cc, array_diff($to, $mailbox->getEmails())));
			$conversation->save();
		}

		return $thread;
	}

	public function processMessage($message, $message_id, $mailbox, $mailboxes, $extra = false) {
		try {

			// From - $from is the plain text email.
			$from = $message->getReplyTo();

			if (!$from 
				// https://github.com/freescout-helpdesk/freescout/issues/3101
				|| !($reply_to = $this->formatEmailList($from))
				|| empty($reply_to[0])
				|| preg_match('/^.+@unknown$/', $reply_to[0])
			) {
				$from = $message->getFrom();
			}
			// https://github.com/freescout-helpdesk/freescout/issues/2833
			/*else {
				// If this is an auto-responder do not use Reply-To as sender email.
				// https://github.com/freescout-helpdesk/freescout/issues/2826
				$headers = $this->headerToStr($message->getHeader());
				if (\MailHelper::isAutoResponder($headers)) {
					$from = $message->getFrom();
				}
			}*/

			if ($from) {
				$from = $this->formatEmailList($from);
			}

			if (!$from) {
				$this->logError('From is empty');
				$this->setSeen($message, $mailbox);
				return;
			} else {
				$from = $from[0];
			}

			// Message-ID can be empty.
			// https://stackoverflow.com/questions/8513165/php-imap-do-emails-have-to-have-a-messageid
			if (!$message_id) {
				// Generate artificial Message-ID.
				$message_id = \MailHelper::generateMessageId($from, $message->getRawBody());
				$this->line('['.date('Y-m-d H:i:s').'] Message-ID is empty, generated artificial Message-ID: '.$message_id);
			}

			$duplicate_message_id = false;

			// Special hack to allow threading into conversations Jira messages.
			// https://github.com/freescout-helpdesk/freescout/issues/2927
			// 
			// Jira does not properly populate Reference / In-Reply-To headers.
			// When Jira sends a reply the In-Reply-To header is set to:
			// JIRA.$\{issue-id}.$\{issue-created-date-millis}@$\{host}
			// 
			// If we see the first message of a ticket we change the Message-ID,
			// so all follow-ups in the ticket are nicely threaded.
			$jira_message_id = preg_replace('/^(JIRA\.\d+\.\d+)\..*(@Atlassian.JIRA)/', '\1\2', $message_id);
			if ($jira_message_id != $message_id) {
				if (!Thread::where('message_id', $jira_message_id)->exists()) {
					$message_id = $jira_message_id;
				}
			}

			if (!$extra) {
				$duplicate_message_id = Thread::where('message_id', $message_id)->first();
			}

			// Mailbox has been mentioned in Bcc.
			if (!$extra && $duplicate_message_id) {

				$recipients = array_merge(
					$this->formatEmailList($message->getTo()),
					$this->formatEmailList($message->getCc())
				);

				if (!in_array(Email::sanitizeEmail($mailbox->email), $recipients)
					// Make sure that previous email has been imported into other mailbox.
					&& $duplicate_message_id->conversation
					&& $duplicate_message_id->conversation->mailbox_id != $mailbox->id
				) {
					$extra = true;
					$duplicate_message_id = null;
				}
			}

			// Gnerate artificial Message-ID if importing same email into several mailboxes.
			if ($extra) {
				// Generate artificial Message-ID.
				$message_id = \MailHelper::generateMessageId(strstr($message_id, '@') ? $message_id : $from, $mailbox->id.$message_id);
				$this->line('['.date('Y-m-d H:i:s').'] Generated artificial Message-ID: '.$message_id);
			}

			// Check if message already fetched.
			if ($duplicate_message_id) {
				$this->line('['.date('Y-m-d H:i:s').'] Message with such Message-ID has been fetched before: '.$message_id);
				$this->setSeen($message, $mailbox);
				return;
			}

			// Detect prev thread
			$is_reply = false;
			$prev_thread = null;
			$user_id = null;
			$user = null; // for user reply only
			$message_from_customer = true;
			$in_reply_to = $message->getInReplyTo();
			$references = $message->getReferences();
			$attachments = $message->getAttachments();
			$html_body = '';

			// Is it a bounce message
			$is_bounce = false;

			// Determine previous Message-ID
			$prev_message_id = '';
			if ($in_reply_to) {
				$prev_message_id = trim($in_reply_to, '<>');
			} elseif ($references) {
				if (!is_array($references)) {
					$references = array_filter(preg_split('/[, <>]/', $references));
				}
				// Find first non-empty reference
				if (is_array($references)) {
					foreach ($references as $reference) {
						if (!empty(trim($reference))) {
							$prev_message_id = trim($reference);
							break;
						}
					}
				}
			}

			// Some mail service providers change Message-ID of the outgoing email,
			// so we are passing Message-ID in marker in body.
			$reply_prefixes = [
				\MailHelper::MESSAGE_ID_PREFIX_NOTIFICATION,
				\MailHelper::MESSAGE_ID_PREFIX_REPLY_TO_CUSTOMER,
				\MailHelper::MESSAGE_ID_PREFIX_AUTO_REPLY,
			];

			// Try to get previous message ID from marker in body.
			if (!$prev_message_id || !preg_match('/^('.implode('|', $reply_prefixes).')\-(\d+)\-/', $prev_message_id)) {
				$html_body = $message->getHTMLBody(false);
				$marker_message_id = \MailHelper::fetchMessageMarkerValue($html_body);

				if ($marker_message_id) {
					$prev_message_id = $marker_message_id;
				}
			}

			// Bounce detection.
			$bounced_message_id = null;
			if ($message->hasAttachments()) {
				// Detect bounce by attachment.
				// Check all attachments.
				foreach ($attachments as $attachment) {
					if (!empty(Attachment::$types[$attachment->getType()]) && Attachment::$types[$attachment->getType()] == Attachment::TYPE_MESSAGE
					) {
						if (
							// Checking the name will lead to mistakes if someone attaches a file with such name.
							// Dashes are converted to space.
							//in_array(strtoupper($attachment->getName()), ['RFC822', 'DELIVERY STATUS', 'DELIVERY STATUS NOTIFICATION', 'UNDELIVERED MESSAGE'])
							preg_match('/delivery-status/', strtolower($attachment->content_type))
							// 7.3.1 The Message/rfc822 (primary) subtype. A Content-Type of "message/rfc822" indicates that the body contains an encapsulated message, with the syntax of an RFC 822 message
							//|| $attachment->content_type == 'message/rfc822'
						) {
							$is_bounce = true;

							$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by attachment content-type: '.$attachment->content_type);

							// Try to get Message-ID of the original email.
							if (!$bounced_message_id) {
								//print_r(\MailHelper::parseHeaders($attachment->getContent()));
								$bounced_message_id = \MailHelper::getHeader($attachment->getContent(), 'message_id');
							}
						}
					}
				}
			}
			$message_header = $this->headerToStr($message->getHeader());

			// Check Content-Type header.
			if (!$is_bounce && $message_header) {
				if (\MailHelper::detectBounceByHeaders($message_header)) {
					$is_bounce = true;
				}
			}
			// Check message's From field.
			if (!$is_bounce) {
				if ($message->getFrom()) {
					$original_from = $this->formatEmailList($message->getFrom());
					$original_from = $original_from[0];
					$is_bounce = preg_match('/^mailer\-daemon@/i', $original_from);
					if ($is_bounce) {
						$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by From header: '.$original_from);
					}
				}
			}
			// Check Return-Path header
			if (!$is_bounce && preg_match("/^Return\-Path: <>/i", $message_header)) {
				$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by Return-Path header.');
				$is_bounce = true;
			}

			if ($is_bounce && !$bounced_message_id) {
				foreach ($attachments as $attachment_msg) {
					// 7.3.1 The Message/rfc822 (primary) subtype. A Content-Type of "message/rfc822" indicates that the body contains an encapsulated message, with the syntax of an RFC 822 message
					if ($attachment_msg->content_type == 'message/rfc822') {
						$bounced_message_id = \MailHelper::getHeader($attachment_msg->getContent(), 'message_id');
						if ($bounced_message_id) {
							break;
						}
					}
				}
			}

			// Is it a message from Customer or User replied to the notification
			preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_NOTIFICATION."\-(\d+)\-(\d+)\-/", $prev_message_id, $m);

			if (!$is_bounce && !empty($m[1]) && !empty($m[2])) {
				// Reply from User to the notification
				$prev_thread = Thread::find($m[1]);
				$user_id = $m[2];
				$user = User::find($user_id);
				$message_from_customer = false;
				$is_reply = true;

				if (!$user) {
					$this->logError('User not found: '.$user_id);
					$this->setSeen($message, $mailbox);
					return;
				}
				$this->line('['.date('Y-m-d H:i:s').'] Message from: User');
			} else {
				// Message from Customer or User replied to his reply to notification
				$this->line('['.date('Y-m-d H:i:s').'] Message from: Customer');

				if (!$is_bounce) {
					if ($prev_message_id) {
						$prev_thread_id = '';

						// Customer replied to the email from user
						preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_REPLY_TO_CUSTOMER."\-(\d+)\-([a-z0-9]+)@/", $prev_message_id, $m);
						// Simply checking thread_id from message_id was causing an issue when 
						// customer was sending a message from FreeScout - the message was 
						// connected to the wrong conversation.
						if (!empty($m[1]) && !empty($m[2])) {
							$message_id_hash = $m[2];
							if (strlen($message_id_hash) == 16) {
								if ($message_id_hash == \MailHelper::getMessageIdHash($m[1])) {
									$prev_thread_id = $m[1];
								}
							} else {
								// Backward compatibility.
								$prev_thread_id = $m[1];
							}
						}

						// Customer replied to the auto reply
						if (!$prev_thread_id) {
							preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_AUTO_REPLY."\-(\d+)\-([a-z0-9]+)@/", $prev_message_id, $m);
							if (!empty($m[1]) && !empty($m[2])) {
								$message_id_hash = $m[2];
								if (strlen($message_id_hash) == 16) {
									if ($message_id_hash == \MailHelper::getMessageIdHash($m[1])) {
										$prev_thread_id = $m[1];
									}
								} else {
									// Backward compatibility.
									$prev_thread_id = $m[1];
								}
							}
						}

						if ($prev_thread_id) {
							$prev_thread = Thread::find($prev_thread_id);
						} else {
							// Customer replied to his own message
							$prev_thread = Thread::where('message_id', $prev_message_id)->first();
						}

						// Reply from user to his reply to the notification
						if (!$prev_thread
							&& ($prev_thread = Thread::where('message_id', $prev_message_id)->first())
							&& $prev_thread->created_by_user_id
							&& $prev_thread->created_by_user->hasEmail($from)
						) {
							$user_id = $user->id;
							$message_from_customer = false;
							$is_reply = true;
						}
					}
					if (!empty($prev_thread)) {
						$is_reply = true;
					}
				}
			}

			// Make sure that prev_thread belongs to the current mailbox.
			// Problems may arise when forwarding conversation for example.
			//
			// For replies to email notifications it's allowed to have prev_thread in
			// another mailbox as conversation can be moved.
			// https://github.com/freescout-helpdesk/freescout/issues/3455
			if ($prev_thread && $message_from_customer) {
				if ($prev_thread->conversation->mailbox_id != $mailbox->id) {
					// https://github.com/freescout-helpdesk/freescout/issues/2807
					// Behaviour of email sent to multiple mailboxes:
					// If a user from either mailbox replies, then a new conversation is created
					// in the other mailbox with another new conversation ID.
					// 
					// Try to get thread by generated message ID.
					if ($in_reply_to) {
						$prev_thread = Thread::where('message_id', \MailHelper::generateMessageId($in_reply_to, $mailbox->id.$in_reply_to))->first();

						if (!$prev_thread) {
							$prev_thread = null;
							$is_reply = false;
						}
					} else {
						$prev_thread = null;
						$is_reply = false;
					}
				}
			}

			// Get body
			if (!$html_body) {
				// Get body and do not replace :cid with images base64
				$html_body = $message->getHTMLBody(false);
			}

			$is_html = true;

			if ($html_body) {
				$body = $html_body;
			} else {
				$is_html = false;
				$body = $message->getTextBody() ?? '';
				$body = htmlspecialchars($body);
			}
			$body = $this->separateReply($body, $is_html, $is_reply, !$message_from_customer, (($message_from_customer && $prev_thread) ? $prev_thread->getMessageId($mailbox) : ''));

			// We have to fetch absolutely all emails, even with empty body.
			// if (!$body) {
			//     $this->logError('Message body is empty');
			//     $this->setSeen($message, $mailbox);
			//     continue;
			// }

			// Webklex/php-imap returns object instead of a string.
			$subject = $message->getSubject()."";

			// Convert subject encoding
			if (preg_match('/=\?[a-z\d-]+\?[BQ]\?.*\?=/i', $subject)) {
				$subject = iconv_mime_decode($subject, ICONV_MIME_DECODE_CONTINUE_ON_ERROR, 'UTF-8');
			}

			$to = $this->formatEmailList($message->getTo());

			$cc = $this->formatEmailList($message->getCc());

			// It will always return an empty value as it's Bcc.
			$bcc = $this->formatEmailList($message->getBcc());

			// If existing user forwarded customer's email to the mailbox
			// we are creating a new conversation as if it was sent by the customer.
			if ($in_reply_to
				// We should use body here, as entire HTML may contain
				// email looking things.
				//&& ($fwd_body = $html_body ?: $message->getTextBody())
				&& $body
				//&& preg_match("/^(".implode('|', \MailHelper::$fwd_prefixes)."):(.*)/i", $subject, $m) 
				// F:, FW:, FWD:, WG:, De:
				&& preg_match("/^[[:alpha:]]{1,3}:(.*)/i", $subject, $m) 
				// It can be just "Fwd:"
				//&& !empty($m[1])
				&& !$user_id && !$is_reply && !$prev_thread
				// Only if the email has been sent to one mailbox.
				&& count($to) == 1 && count($cc) == 0
				&& preg_match("/^[\s]*".self::FWD_AS_CUSTOMER_COMMAND."/su", trim(strip_tags($body)))
			) {
				// Try to get "From:" from body.
				$original_sender = $this->getOriginalSenderFromFwd($body);

				if ($original_sender) {
					// Check if sender is the existing user.
					$sender_is_user = User::nonDeleted()->where('email', $from)->exists();

					if ($sender_is_user) {
						// Substitute sender.
						$from = $original_sender;
						$subject = trim($m[1] ?? $subject);
						$message_from_customer = true;

						// Remove @fwd from body.
						$body = trim(preg_replace("/".self::FWD_AS_CUSTOMER_COMMAND."([\s<]+)/su", '$1', $body));
					}
				}
			}

			// Create customers
			$emails = array_merge(
				$this->attrToArray($message->getFrom()), 
				$this->attrToArray($message->getReplyTo()),
				$this->attrToArray($message->getTo()),
				$this->attrToArray($message->getCc()),
				// It will always return an empty value as it's Bcc.
				$this->attrToArray($message->getBcc())
			);
			// We need the createCustomers method to be aware of the Mailbox currently in use.
			$this->createCustomers($emails, $mailbox);

			$date = $this->attrToDate($message->getDate());

			if ($date) {
				$app_timezone = config('app.timezone');
				if ($app_timezone) {
					$date->setTimezone($app_timezone);
				}
			}
			$now = now();
			if (!$date || $date->greaterThan($now)) {
				$date = $now;
			}

			$data = \Eventy::filter('fetch_emails.data_to_save', [
				'mailbox'     => $mailbox,
				'message_id'  => $message_id,
				'prev_thread' => $prev_thread,
				'from'        => $from,
				'to'          => $to,
				'cc'          => $cc,
				'bcc'         => $bcc,
				'subject'     => $subject,
				'body'        => $body,
				'attachments' => $attachments,
				'message'     => $message,
				'is_bounce'   => $is_bounce,
				'message_from_customer' => $message_from_customer,
				'user'        => $user,
				'date'        => $date,
			]);

			$new_thread = null;
			if ($message_from_customer) {

				// We should import the message into other mailboxes even if previous thread is set.
				// https://github.com/freescout-helpdesk/freescout/issues/3473
				//if (!$data['prev_thread']) {

				// Maybe this email need to be imported also into other mailbox.

				$recipient_emails = array_unique($this->formatEmailList(array_merge(
					$this->attrToArray($message->getTo()), 
					$this->attrToArray($message->getCc()), 
					// It will always return an empty value as it's Bcc.
					$this->attrToArray($message->getBcc())
				)));

				if (count($mailboxes) && count($recipient_emails) > 1) {
					foreach ($mailboxes as $check_mailbox) {
						if ($check_mailbox->id == $mailbox->id) {
							continue;
						}
						if (!$check_mailbox->isInActive()) {
							continue;
						}
						foreach ($recipient_emails as $recipient_email) {
							// No need to check mailbox aliases.
							if (Email::sanitizeEmail($check_mailbox->email) == $recipient_email) {
								$this->extra_import[] = [
									'mailbox'    => $check_mailbox,
									'message'    => $message,
									'message_id' => $message_id,
								];
								break;
							}
						}
					}
				}
				//}

				if (\Eventy::filter('fetch_emails.should_save_thread', true, $data) !== false) {
					// SendAutoReply listener will check bounce flag and will not send an auto reply if this is an auto responder.
					$new_thread = $this->saveCustomerThread($mailbox, $data['message_id'], $data['prev_thread'], $data['from'], $data['to'], $data['cc'], $data['bcc'], $data['subject'], $data['body'], $data['attachments'], $data['message']->getHeader(), $data['date']);
				} else {
					$this->line('['.date('Y-m-d H:i:s').'] Hook fetch_emails.should_save_thread returned false. Skipping message.');
					$this->setSeen($message, $mailbox);
					return;
				}
			} else {
				// Check if From is the same as user's email.
				// If not we send an email with information to the sender.
				if (!$user->hasEmail($from)) {
					$this->logError("Sender address {$from} does not match ".$user->getFullName()." user email: ".$user->email.". Add ".$user->email." to user's Alternate Emails in the users's profile to allow the user reply from this address.");
					$this->setSeen($message, $mailbox);

					// Send "Unable to process your update email" to user
					\App\Jobs\SendEmailReplyError::dispatch($from, $user, $mailbox)->onQueue('emails');

					return;
				}

				// Save user thread only if there prev_thread is set.
				// https://github.com/freescout-helpdesk/freescout/issues/3455
				if (!$prev_thread) {
					$this->logError("Support agent's reply to the email notification could not be processed as previous thread could not be determined.");
					$this->setSeen($message, $mailbox);

					return;
				}

				if (\Eventy::filter('fetch_emails.should_save_thread', true, $data) !== false) {
					$new_thread = $this->saveUserThread($data['mailbox'], $data['message_id'], $data['prev_thread'], $data['user'], $data['from'], $data['to'], $data['cc'], $data['bcc'], $data['body'], $data['attachments'], $data['message']->getHeader(), $data['date']);
				} else {
					$this->line('['.date('Y-m-d H:i:s').'] Hook fetch_emails.should_save_thread returned false. Skipping message.');
					$this->setSeen($message, $mailbox);
					return;
				}
			}

			if ($new_thread) {
				$this->setSeen($message, $mailbox);
				$this->line('['.date('Y-m-d H:i:s').'] Thread successfully created: '.$new_thread->id);

				// If it was a bounce message, save bounce data.
				if ($message_from_customer && $is_bounce) {
					$this->saveBounceData($new_thread, $bounced_message_id, $from);
				}
			} else {
				$this->logError('Error occurred processing message');
			}
		} catch (\Exception $e) {
			$this->setSeen($message, $mailbox);
			$this->logError(\Helper::formatException($e));
		}
	}

	/**
	 * Create customers from emails.
	 *
	 * @param array $emails_data
	 */
	public function createCustomers($emails, $mailbox) {
		$exclude_emails = $mailbox->getEmails();
		foreach ($emails as $item) {
			$data = [
				'mailbox_id' => $mailbox->id,
			];
			if (!empty($item->personal)) {
				$name_parts = explode(' ', $item->personal, 2);
				$data['first_name'] = $name_parts[0];
				if (!empty($name_parts[1])) {
					$data['last_name'] = $name_parts[1];
				}
			}
			Customer::create($item->mail, $data);
		}
	}
}