Fix creating a new Conversation with a new Customer
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2 changed files with 774 additions and 0 deletions
742
Http/Controllers/ConversationsController.php
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742
Http/Controllers/ConversationsController.php
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<?php
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/*
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SPDX-License-Identifier: AGPL-3.0-only
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SPDX-FileCopyrightText: © 2024 Millions Missing FRANCE <info@millionsmissing.fr>
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*/
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namespace Modules\MMFRestrictedCustomers\Http\Controllers;
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use Validator;
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use Illuminate\Http\Request;
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use App\Attachment;
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use App\Conversation;
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use App\Events\ConversationStatusChanged;
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use App\Events\ConversationUserChanged;
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use App\Events\UserAddedNote;
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use App\Events\UserCreatedConversation;
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use App\Events\UserReplied;
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use App\Mailbox;
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use App\MailboxUser;
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use App\Thread;
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use Modules\MMFRestrictedCustomers\Entities\Customer;
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use App\Http\Controllers\ConversationsController as BaseConversationsController;
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class ConversationsController extends BaseConversationsController {
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/**
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* Conversations ajax controller.
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*/
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public function ajax(Request $request) {
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// This override is only required for "send_reply" requests.
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if ( $request->action != 'send_reply' )
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return parent::ajax($request);
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$response = [
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'status' => 'error',
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'msg' => '', // this is error message
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];
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$user = auth()->user();
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$mailbox = Mailbox::findOrFail($request->mailbox_id);
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if (!$response['msg'] && !$user->can('view', $mailbox)) {
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$response['msg'] = __('Not enough permissions');
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}
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$conversation = null;
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if (!$response['msg'] && !empty($request->conversation_id)) {
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$conversation = Conversation::find($request->conversation_id);
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if ($conversation && !$user->can('view', $conversation)) {
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$response['msg'] = __('Not enough permissions');
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}
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}
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$new = false;
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if (empty($request->conversation_id)) {
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$new = true;
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}
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$is_note = false;
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if (!empty($request->is_note)) {
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$is_note = true;
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}
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// Conversation type.
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$type = Conversation::TYPE_EMAIL;
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if (!empty($request->type)) {
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$type = (int)$request->type;
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} elseif ($conversation) {
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$type = $conversation->type;
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}
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$is_phone = false;
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if ($type == Conversation::TYPE_PHONE) {
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$is_phone = true;
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}
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$is_custom = false;
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if ($type == Conversation::TYPE_CUSTOM) {
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$is_custom = true;
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}
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$is_create = false;
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if (!empty($request->is_create)) {
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//if ($new || ($from_draft && $conversation->threads_count == 1)) {
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$is_create = $request->is_create;
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}
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$is_forward = false;
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if (!empty($request->subtype) && (int)$request->subtype == Thread::SUBTYPE_FORWARD) {
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$is_forward = true;
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}
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$is_multiple = false;
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if (!empty($request->multiple_conversations)) {
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$is_multiple = true;
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}
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// If reply is being created from draft, there is already thread created
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$thread = null;
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$from_draft = false;
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if (( ! $is_note || $is_phone || $is_custom ) && ! $response['msg'] && ! empty($request->thread_id)) {
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$thread = Thread::find($request->thread_id);
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if ($thread && (!$conversation || $thread->conversation_id != $conversation->id)) {
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$response['msg'] = __('Incorrect thread');
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} else {
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$from_draft = true;
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}
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}
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if (!$response['msg']) {
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if ($thread && $from_draft && $thread->state == Thread::STATE_PUBLISHED) {
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$response['msg'] = __('Message has been already sent. Please discard this draft.');
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}
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}
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// Validate form
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if (!$response['msg']) {
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if ($new) {
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if ($type == Conversation::TYPE_EMAIL) {
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$validator = Validator::make($request->all(), [
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'to' => 'required|array',
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'subject' => 'required|string|max:998',
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'body' => 'required|string',
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'cc' => 'nullable|array',
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'bcc' => 'nullable|array',
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]);
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} elseif ($type === Conversation::TYPE_PHONE) {
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// Phone conversation.
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$validator = Validator::make($request->all(), [
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'name' => 'required|string',
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'subject' => 'required|string|max:998',
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'body' => 'required|string',
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'phone' => 'nullable|string',
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'to_email' => 'nullable|string',
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]);
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} elseif ($type === Conversation::TYPE_CUSTOM) {
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$validation_rules = \Eventy::filter('conversation.custom.validation_rules', [
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'body' => 'required|string',
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'cc' => 'nullable|array',
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'bcc' => 'nullable|array',
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], $request);
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$validator = Validator::make($request->all(), $validation_rules);
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}
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} else {
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$validator = Validator::make($request->all(), [
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'body' => 'required|string',
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'cc' => 'nullable|array',
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'bcc' => 'nullable|array',
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]);
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}
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if ($validator->fails()) {
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foreach ($validator->errors()->getMessages()as $errors) {
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foreach ($errors as $field => $message) {
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$response['msg'] .= $message.' ';
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}
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}
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}
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}
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$body = $request->body;
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// Replace base64 images with attachment URLs in case text
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// was copy and pasted into the editor.
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// https://github.com/freescout-helpdesk/freescout/issues/3057
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$body = Thread::replaceBase64ImagesWithAttachments($body);
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// List of emails.
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$to_array = [];
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if ($is_forward) {
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$to_array = Conversation::sanitizeEmails($request->to_email);
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} else {
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$to_array = Conversation::sanitizeEmails($request->to);
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}
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// Check To
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if (! $response['msg'] && $new && ! $is_phone && ! $is_custom) {
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if (!$to_array) {
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$response['msg'] .= __('Incorrect recipients');
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}
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}
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// Check max. message size.
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if (!$response['msg']) {
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$max_message_size = (int)config('app.max_message_size');
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if ($max_message_size) {
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// Todo: take into account conversation history.
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$message_size = mb_strlen($body, '8bit');
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// Calculate attachments size.
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$attachments_ids = array_merge($request->attachments ?? [], $request->embeds ?? []);
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$attachments_ids = $this->decodeAttachmentsIds($attachments_ids);
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if (count($attachments_ids)) {
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$attachments_to_check = Attachment::select('size')->whereIn('id', $attachments_ids)->get();
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foreach ($attachments_to_check as $attachment) {
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$message_size += (int)$attachment->size;
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}
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}
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if ($message_size > $max_message_size*1024*1024) {
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$response['msg'] = __('Message is too large — :info. Please shorten your message or remove some attachments.', ['info' => __('Max. Message Size').': '.$max_message_size.' MB']);
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}
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}
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}
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if (!$response['msg']) {
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// Get attachments info
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// Delete removed attachments.
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$attachments_info = $this->processReplyAttachments($request);
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// Determine redirect.
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// Must be done before updating current conversation's status or assignee.
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// Redirect URL for new no saved yet conversation is determined below.
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if (!$new) {
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$response['redirect_url'] = $this->getRedirectUrl($request, $conversation, $user);
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}
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// Conversation
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$now = date('Y-m-d H:i:s');
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$status_changed = false;
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$user_changed = false;
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// Chat conversations in chat mode can not be undone.
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$can_undo = true;
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$request_status = (int)$request->status;
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if ($new) {
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// New conversation
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$conversation = new Conversation();
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$conversation->type = $type;
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$conversation->subject = $request->subject;
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$conversation->setPreview($body);
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$conversation->mailbox_id = $request->mailbox_id;
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$conversation->created_by_user_id = auth()->user()->id;
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$conversation->source_via = Conversation::PERSON_USER;
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$conversation->source_type = Conversation::SOURCE_TYPE_WEB;
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} else {
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// Reply or note
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if ($request_status && $request_status != (int)$conversation->status) {
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$status_changed = true;
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}
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if (!empty($request->subject)) {
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$conversation->subject = $request->subject;
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}
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// When switching from regular message to phone and message sent
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// without saving a draft type need to be saved here.
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// Or vise versa.
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if (($conversation->type == Conversation::TYPE_EMAIL && $type == Conversation::TYPE_PHONE)
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|| ($conversation->type == Conversation::TYPE_PHONE && $type == Conversation::TYPE_EMAIL)
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) {
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$conversation->type = $type;
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}
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// Allow to convert phone conversations into email conversations.
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if ($conversation->isPhone() && !$is_note && $conversation->customer
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&& $customer_email = $conversation->customer->getMainEmail()
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) {
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$conversation->type = Conversation::TYPE_EMAIL;
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$conversation->customer_email = $customer_email;
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$is_phone = false;
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}
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}
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if ($attachments_info['has_attachments']) {
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$conversation->has_attachments = true;
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}
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// Customer can be empty in existing conversation if this is a draft.
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$customer_email = '';
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$customer = null;
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if ($is_phone && $is_create) {
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// Phone.
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$phone_customer_data = $this->processPhoneCustomer($request);
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$customer_email = $phone_customer_data['customer_email'];
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$customer = $phone_customer_data['customer'];
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if (! $conversation->customer_id) {
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$conversation->customer_id = $customer->id;
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}
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} elseif ($is_custom) {
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// No customer for custom conversations.
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} else {
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// Email or reply to a phone conversation.
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if (!empty($to_array)) {
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$customer_email = $to_array[0];
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} elseif (!$conversation->customer_email
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&& ($conversation->isEmail() || $conversation->isPhone())
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&& $conversation->customer_id
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&& $conversation->customer
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) {
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// When replying to a phone conversation, we need to
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// set 'customer_email' for the conversation.
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$customer_email = $conversation->customer->getMainEmail();
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}
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if (!$conversation->customer_id) {
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// The new Customer must be linked to a specific Mailbox.
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$data = [];
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$data['mailbox_id'] = $conversation->mailbox_id;
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$customer = Customer::create($customer_email, $data);
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$conversation->customer_id = $customer->id;
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} else {
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$customer = $conversation->customer;
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}
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}
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if ($customer_email && !$is_note && !$is_forward) {
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$conversation->customer_email = $customer_email;
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}
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$prev_status = $conversation->status;
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$conversation->status = $request_status ?: $conversation->status;
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if (($prev_status != $conversation->status || $is_create)
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&& $conversation->status == Conversation::STATUS_CLOSED
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) {
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$conversation->closed_by_user_id = $user->id;
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$conversation->closed_at = date('Y-m-d H:i:s');
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}
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// We need to set state, as it may have been a draft.
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$prev_state = $conversation->state;
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$conversation->state = Conversation::STATE_PUBLISHED;
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// Set assignee
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$prev_user_id = $conversation->user_id;
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if ((int) $request->user_id != -1) {
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// Check if user has access to the current mailbox
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if ((int) $conversation->user_id != (int) $request->user_id && $mailbox->userHasAccess($request->user_id)) {
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$conversation->user_id = $request->user_id;
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$user_changed = true;
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}
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} else {
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$conversation->user_id = null;
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}
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// To is a single email string.
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$to = '';
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// List of emails.
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$to_list = [];
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if ($is_forward) {
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if (empty($request->to_email[0])) {
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$response['msg'] = __('Please specify a recipient.');
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return \Response::json($response);
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}
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$to = $request->to_email[0];
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} else {
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if (!empty($request->to)) {
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// When creating a new conversation, to is a list of emails.
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if (is_array($request->to)) {
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$to = $request->to[0];
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} else {
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$to = $request->to;
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}
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} else {
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$to = $conversation->customer_email;
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}
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}
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if (!$is_note && !$is_forward) {
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// Save extra recipients to CC
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if ($is_create && !$is_multiple && count($to_array) > 1) {
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$conversation->setCc(array_merge(Conversation::sanitizeEmails($request->cc), $to_array));
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} else {
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if (!$is_multiple) {
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$conversation->setCc(array_merge(Conversation::sanitizeEmails($request->cc), [$to]));
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} else {
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$conversation->setCc(Conversation::sanitizeEmails($request->cc));
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}
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}
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$conversation->setBcc($request->bcc);
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$conversation->last_reply_at = $now;
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$conversation->last_reply_from = Conversation::PERSON_USER;
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$conversation->user_updated_at = $now;
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}
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if ($conversation->isPhone() && $is_note) {
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||||||
|
$conversation->last_reply_at = $now;
|
||||||
|
$conversation->last_reply_from = Conversation::PERSON_USER;
|
||||||
|
}
|
||||||
|
$conversation->updateFolder();
|
||||||
|
if ($from_draft) {
|
||||||
|
// Increment number of replies in conversation
|
||||||
|
$conversation->threads_count++;
|
||||||
|
// We need to set preview here as when conversation is created from draft,
|
||||||
|
// ThreadObserver::created() method is not called.
|
||||||
|
$conversation->setPreview($body);
|
||||||
|
}
|
||||||
|
$conversation->save();
|
||||||
|
|
||||||
|
// Redirect URL for new not saved yet conversation must be determined here.
|
||||||
|
if ($new) {
|
||||||
|
$response['redirect_url'] = $this->getRedirectUrl($request, $conversation, $user);
|
||||||
|
}
|
||||||
|
|
||||||
|
// Fire events
|
||||||
|
\Eventy::action('conversation.send_reply_save', $conversation, $request);
|
||||||
|
|
||||||
|
if (!$new) {
|
||||||
|
if ($status_changed) {
|
||||||
|
event(new ConversationStatusChanged($conversation));
|
||||||
|
\Eventy::action('conversation.status_changed', $conversation, $user, $changed_on_reply = true, $prev_status);
|
||||||
|
}
|
||||||
|
if ($user_changed) {
|
||||||
|
event(new ConversationUserChanged($conversation, $user));
|
||||||
|
\Eventy::action('conversation.user_changed', $conversation, $user, $prev_user_id);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($conversation->state != $prev_state) {
|
||||||
|
\Eventy::action('conversation.state_changed', $conversation, $user, $prev_state);
|
||||||
|
}
|
||||||
|
|
||||||
|
// Create thread
|
||||||
|
if (!$thread) {
|
||||||
|
$thread = new Thread();
|
||||||
|
$thread->conversation_id = $conversation->id;
|
||||||
|
if ($is_note || $is_forward) {
|
||||||
|
$thread->type = Thread::TYPE_NOTE;
|
||||||
|
} else {
|
||||||
|
$thread->type = Thread::TYPE_MESSAGE;
|
||||||
|
}
|
||||||
|
$thread->source_via = Thread::PERSON_USER;
|
||||||
|
$thread->source_type = Thread::SOURCE_TYPE_WEB;
|
||||||
|
} else {
|
||||||
|
if ($is_forward || $is_phone) {
|
||||||
|
$thread->type = Thread::TYPE_NOTE;
|
||||||
|
} else {
|
||||||
|
$thread->type = Thread::TYPE_MESSAGE;
|
||||||
|
}
|
||||||
|
$thread->created_at = $now;
|
||||||
|
}
|
||||||
|
if ($new) {
|
||||||
|
$thread->first = true;
|
||||||
|
}
|
||||||
|
$thread->user_id = $conversation->user_id;
|
||||||
|
$thread->status = $request_status ?? $conversation->status;
|
||||||
|
$thread->state = Thread::STATE_PUBLISHED;
|
||||||
|
if (!$is_custom) {
|
||||||
|
$thread->customer_id = $customer->id;
|
||||||
|
}
|
||||||
|
$thread->created_by_user_id = auth()->user()->id;
|
||||||
|
$thread->edited_by_user_id = null;
|
||||||
|
$thread->edited_at = null;
|
||||||
|
$thread->body = $body;
|
||||||
|
if ($is_create && !$is_multiple && count($to_array) > 1) {
|
||||||
|
$thread->setTo($to_array);
|
||||||
|
} else {
|
||||||
|
$thread->setTo($to);
|
||||||
|
}
|
||||||
|
// We save CC and BCC as is and filter emails when sending replies
|
||||||
|
$thread->setCc($request->cc);
|
||||||
|
$thread->setBcc($request->bcc);
|
||||||
|
if ($attachments_info['has_attachments'] && !$is_forward) {
|
||||||
|
$thread->has_attachments = true;
|
||||||
|
}
|
||||||
|
if (!empty($request->saved_reply_id)) {
|
||||||
|
$thread->saved_reply_id = $request->saved_reply_id;
|
||||||
|
}
|
||||||
|
|
||||||
|
$forwarded_conversations = [];
|
||||||
|
$forwarded_threads = [];
|
||||||
|
|
||||||
|
if ($is_forward) {
|
||||||
|
// Create forwarded conversations.
|
||||||
|
foreach ($to_array as $recipient_email) {
|
||||||
|
$forwarded_conversation = $conversation->replicate();
|
||||||
|
$forwarded_conversation->type = Conversation::TYPE_EMAIL;
|
||||||
|
$forwarded_conversation->setPreview($thread->body);
|
||||||
|
$forwarded_conversation->created_by_user_id = auth()->user()->id;
|
||||||
|
$forwarded_conversation->source_via = Conversation::PERSON_USER;
|
||||||
|
$forwarded_conversation->source_type = Conversation::SOURCE_TYPE_WEB;
|
||||||
|
$forwarded_conversation->threads_count = 0; // Counter will be incremented in ThreadObserver.
|
||||||
|
$forwarded_customer = Customer::create($recipient_email);
|
||||||
|
$forwarded_conversation->customer_id = $forwarded_customer->id;
|
||||||
|
// Reload customer object, otherwise it stores previous customer.
|
||||||
|
$forwarded_conversation->load('customer');
|
||||||
|
$forwarded_conversation->customer_email = $recipient_email;
|
||||||
|
$forwarded_conversation->subject = 'Fwd: '.$forwarded_conversation->subject;
|
||||||
|
//$forwarded_conversation->setCc(array_merge(Conversation::sanitizeEmails($request->cc), [$to]));
|
||||||
|
$forwarded_conversation->setCc(Conversation::sanitizeEmails($request->cc));
|
||||||
|
$forwarded_conversation->setBcc($request->bcc);
|
||||||
|
$forwarded_conversation->last_reply_at = $now;
|
||||||
|
$forwarded_conversation->last_reply_from = Conversation::PERSON_USER;
|
||||||
|
$forwarded_conversation->user_updated_at = $now;
|
||||||
|
if ($attachments_info['has_attachments']) {
|
||||||
|
$forwarded_conversation->has_attachments = true;
|
||||||
|
}
|
||||||
|
$forwarded_conversation->updateFolder();
|
||||||
|
$forwarded_conversation->save();
|
||||||
|
|
||||||
|
$forwarded_thread = $thread->replicate();
|
||||||
|
|
||||||
|
$forwarded_conversations[] = $forwarded_conversation;
|
||||||
|
$forwarded_threads[] = $forwarded_thread;
|
||||||
|
}
|
||||||
|
|
||||||
|
// Set forwarding meta data.
|
||||||
|
// todo: store array of numbers and IDs.
|
||||||
|
$thread->subtype = Thread::SUBTYPE_FORWARD;
|
||||||
|
$thread->setMeta(Thread::META_FORWARD_CHILD_CONVERSATION_NUMBER, $forwarded_conversation->number);
|
||||||
|
$thread->setMeta(Thread::META_FORWARD_CHILD_CONVERSATION_ID, $forwarded_conversation->id);
|
||||||
|
}
|
||||||
|
|
||||||
|
// Conversation history.
|
||||||
|
if (!empty($request->conv_history)) {
|
||||||
|
if ($request->conv_history != 'global') {
|
||||||
|
if ($is_forward && !empty($forwarded_threads)) {
|
||||||
|
foreach ($forwarded_threads as $forwarded_thread) {
|
||||||
|
$forwarded_thread->setMeta(Thread::META_CONVERSATION_HISTORY, $request->conv_history);
|
||||||
|
}
|
||||||
|
} else {
|
||||||
|
$thread->setMeta(Thread::META_CONVERSATION_HISTORY, $request->conv_history);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// From (mailbox alias).
|
||||||
|
if (!empty($request->from_alias)) {
|
||||||
|
$thread->from = $request->from_alias;
|
||||||
|
}
|
||||||
|
|
||||||
|
\Eventy::action('thread.before_save_from_request', $thread, $request);
|
||||||
|
$thread->save();
|
||||||
|
|
||||||
|
// Save forwarded thread.
|
||||||
|
if ($is_forward) {
|
||||||
|
foreach ($forwarded_conversations as $i => $forwarded_conversation) {
|
||||||
|
$forwarded_thread = $forwarded_threads[$i];
|
||||||
|
|
||||||
|
$forwarded_thread->conversation_id = $forwarded_conversation->id;
|
||||||
|
$forwarded_thread->type = Thread::TYPE_MESSAGE;
|
||||||
|
$forwarded_thread->subtype = null;
|
||||||
|
if ($attachments_info['has_attachments']) {
|
||||||
|
$forwarded_thread->has_attachments = true;
|
||||||
|
}
|
||||||
|
$forwarded_thread->setMeta(Thread::META_FORWARD_PARENT_CONVERSATION_NUMBER, $conversation->number);
|
||||||
|
$forwarded_thread->setMeta(Thread::META_FORWARD_PARENT_CONVERSATION_ID, $conversation->id);
|
||||||
|
$forwarded_thread->setMeta(Thread::META_FORWARD_PARENT_THREAD_ID, $thread->id);
|
||||||
|
\Eventy::action('send_reply.before_save_forwarded_thread', $forwarded_thread, $request);
|
||||||
|
$forwarded_thread->save();
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// If thread has been created from draft, remove the draft
|
||||||
|
// if ($request->thread_id) {
|
||||||
|
// $draft_thread = Thread::find($request->thread_id);
|
||||||
|
// if ($draft_thread) {
|
||||||
|
// $draft_thread->delete();
|
||||||
|
// }
|
||||||
|
// }
|
||||||
|
|
||||||
|
if ($from_draft) {
|
||||||
|
// Remove conversation from drafts folder if needed
|
||||||
|
$conversation->maybeRemoveFromDrafts();
|
||||||
|
}
|
||||||
|
|
||||||
|
// Update folders counters
|
||||||
|
$conversation->mailbox->updateFoldersCounters();
|
||||||
|
|
||||||
|
$response['status'] = 'success';
|
||||||
|
|
||||||
|
// Set thread_id for uploaded attachments
|
||||||
|
if ($attachments_info['attachments']) {
|
||||||
|
if ($is_forward) {
|
||||||
|
// Copy attachments for each thread.
|
||||||
|
if (count($forwarded_threads) > 1) {
|
||||||
|
$attachments = Attachment::whereIn('id', $attachments_info['attachments'])->get();
|
||||||
|
}
|
||||||
|
foreach ($forwarded_threads as $i => $forwarded_thread) {
|
||||||
|
if ($i == 0) {
|
||||||
|
Attachment::whereIn('id', $attachments_info['attachments'])->update(['thread_id' => $forwarded_thread->id]);
|
||||||
|
} else {
|
||||||
|
foreach ($attachments as $attachment) {
|
||||||
|
$attachment->duplicate($forwarded_thread->id);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
|
} else {
|
||||||
|
Attachment::whereIn('id', $attachments_info['attachments'])
|
||||||
|
->where('thread_id', null)
|
||||||
|
->update(['thread_id' => $thread->id]);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// Follow conversation if it's assigned to someone else.
|
||||||
|
if (!$is_create && !$new && !$is_forward && !$is_note
|
||||||
|
&& $conversation->user_id != $user->id
|
||||||
|
) {
|
||||||
|
$user->followConversation($conversation->id);
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($conversation->isChat() && \Helper::isChatMode()) {
|
||||||
|
$can_undo = false;
|
||||||
|
}
|
||||||
|
|
||||||
|
// When user creates a new conversation it may be saved as draft first.
|
||||||
|
if ($is_create) {
|
||||||
|
// New conversation.
|
||||||
|
event(new UserCreatedConversation($conversation, $thread));
|
||||||
|
\Eventy::action('conversation.created_by_user_can_undo', $conversation, $thread);
|
||||||
|
// After Conversation::UNDO_TIMOUT period trigger final event.
|
||||||
|
\Helper::backgroundAction('conversation.created_by_user', [$conversation, $thread], now()->addSeconds($this->getUndoTimeout($can_undo)));
|
||||||
|
} elseif ($is_forward) {
|
||||||
|
// Forward.
|
||||||
|
// Notifications to users not sent.
|
||||||
|
event(new UserAddedNote($conversation, $thread));
|
||||||
|
foreach ($forwarded_conversations as $i => $forwarded_conversation) {
|
||||||
|
$forwarded_thread = $forwarded_threads[$i];
|
||||||
|
|
||||||
|
// To send email with forwarded conversation.
|
||||||
|
event(new UserReplied($forwarded_conversation, $forwarded_thread));
|
||||||
|
\Eventy::action('conversation.user_forwarded_can_undo', $conversation, $thread, $forwarded_conversation, $forwarded_thread);
|
||||||
|
// After Conversation::UNDO_TIMOUT period trigger final event.
|
||||||
|
\Helper::backgroundAction('conversation.user_forwarded', [$conversation, $thread, $forwarded_conversation, $forwarded_thread], now()->addSeconds(Conversation::UNDO_TIMOUT));
|
||||||
|
}
|
||||||
|
} elseif ($is_note) {
|
||||||
|
// Note.
|
||||||
|
event(new UserAddedNote($conversation, $thread));
|
||||||
|
\Eventy::action('conversation.note_added', $conversation, $thread);
|
||||||
|
} else {
|
||||||
|
// Reply.
|
||||||
|
event(new UserReplied($conversation, $thread));
|
||||||
|
\Eventy::action('conversation.user_replied_can_undo', $conversation, $thread);
|
||||||
|
// After Conversation::UNDO_TIMOUT period trigger final event.
|
||||||
|
\Helper::backgroundAction('conversation.user_replied', [$conversation, $thread], now()->addSeconds($this->getUndoTimeout($can_undo)));
|
||||||
|
}
|
||||||
|
|
||||||
|
// Send new conversation separately to each customer.
|
||||||
|
if ($is_create && count($to_array) > 1 && $is_multiple) {
|
||||||
|
$prev_customers_ids = [];
|
||||||
|
foreach ($to_array as $i => $customer_email) {
|
||||||
|
// Skip first email, as conversation has already been created for it.
|
||||||
|
if ($i == 0) {
|
||||||
|
continue;
|
||||||
|
}
|
||||||
|
// Get customer by email.
|
||||||
|
$customer_tmp = Customer::getByEmail($customer_email);
|
||||||
|
// Skip same customers.
|
||||||
|
if ($customer_tmp && in_array($customer_tmp->id, $prev_customers_ids)) {
|
||||||
|
continue;
|
||||||
|
}
|
||||||
|
|
||||||
|
if (!$customer_tmp) {
|
||||||
|
$customer_tmp = Customer::create($customer_email);
|
||||||
|
}
|
||||||
|
|
||||||
|
$prev_customers_ids[] = $customer_tmp->id;
|
||||||
|
|
||||||
|
// Copy conversation and thread.
|
||||||
|
$conversation_copy = $conversation->replicate();
|
||||||
|
$thread_copy = $thread->replicate();
|
||||||
|
|
||||||
|
// Save conversation.
|
||||||
|
$conversation_copy->threads_count = 0;
|
||||||
|
$conversation_copy->customer_id = $customer_tmp->id;
|
||||||
|
// Reload customer, otherwise all recipients will have the same name.
|
||||||
|
$conversation_copy->load('customer');
|
||||||
|
$conversation_copy->customer_email = $customer_email;
|
||||||
|
$conversation_copy->has_attachments = $conversation->has_attachments;
|
||||||
|
$conversation_copy->push();
|
||||||
|
|
||||||
|
$thread_copy->conversation_id = $conversation_copy->id;
|
||||||
|
$thread_copy->customer_id = $customer_tmp->id;
|
||||||
|
$thread_copy->has_attachments = $conversation->has_attachments;
|
||||||
|
$thread_copy->setTo($customer_email);
|
||||||
|
// Reload the conversation, otherwise Thread observer will be
|
||||||
|
// increasing threads_count for the first conversation.
|
||||||
|
$thread_copy->load('conversation');
|
||||||
|
$thread_copy->push();
|
||||||
|
|
||||||
|
// Copy attachments.
|
||||||
|
if (!empty($attachments_info['attachments'])) {
|
||||||
|
$attachments = Attachment::whereIn('id', $attachments_info['attachments'])->get();
|
||||||
|
foreach ($attachments as $attachment) {
|
||||||
|
$attachment->duplicate($thread_copy->id);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// Events.
|
||||||
|
// todo: allow to undo all emails
|
||||||
|
event(new UserCreatedConversation($conversation_copy, $thread_copy));
|
||||||
|
\Eventy::action('conversation.created_by_user_can_undo', $conversation_copy, $thread_copy);
|
||||||
|
// After Conversation::UNDO_TIMOUT period trigger final event.
|
||||||
|
\Helper::backgroundAction('conversation.created_by_user', [$conversation_copy, $thread_copy], now()->addSeconds($this->getUndoTimeout($can_undo)));
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
// Compose flash message.
|
||||||
|
$show_view_link = true;
|
||||||
|
if (!empty($request->after_send) && $request->after_send == MailboxUser::AFTER_SEND_STAY) {
|
||||||
|
$show_view_link = false;
|
||||||
|
}
|
||||||
|
|
||||||
|
$flash_vars = ['%tag_start%' => '<strong>', '%tag_end%' => '</strong>', '%view_start%' => ' <a href="'.$conversation->url().'">', '%a_end%' => '</a> ', '%undo_start%' => ' <a href="'.route('conversations.undo', ['thread_id' => $thread->id]).'" class="text-danger">'];
|
||||||
|
|
||||||
|
if ($is_phone) {
|
||||||
|
$flash_type = 'warning';
|
||||||
|
if ($show_view_link) {
|
||||||
|
$flash_text = __(':%tag_start%Conversation created:%tag_end% :%view_start%View:%a_end% or :%undo_start%Undo:%a_end%', $flash_vars);
|
||||||
|
} else {
|
||||||
|
$flash_text = '<strong>'.__('Conversation created').'</strong>';
|
||||||
|
}
|
||||||
|
} elseif ($is_custom) {
|
||||||
|
$flash_type = 'warning';
|
||||||
|
$identifier = \Eventy::filter('conversation.custom.identifier', __('Custom conversation'), $request);
|
||||||
|
if ($show_view_link) {
|
||||||
|
$flash_text = __(':%tag_start%' . $identifier . ' added:%tag_end% :%view_start%View:%a_end%', $flash_vars);
|
||||||
|
} else {
|
||||||
|
$flash_text = '<strong>'.__('%identifier% added',['%identifier%'=>$identifier]).'</strong>';
|
||||||
|
}
|
||||||
|
} elseif ($is_note) {
|
||||||
|
$flash_type = 'warning';
|
||||||
|
if ($show_view_link) {
|
||||||
|
$flash_text = __(':%tag_start%Note added:%tag_end% :%view_start%View:%a_end%', $flash_vars);
|
||||||
|
} else {
|
||||||
|
$flash_text = '<strong>'.__('Note added').'</strong>';
|
||||||
|
}
|
||||||
|
} else {
|
||||||
|
$flash_type = 'success';
|
||||||
|
if ($show_view_link) {
|
||||||
|
$flash_text = __(':%tag_start%Email Sent:%tag_end% :%view_start%View:%a_end% or :%undo_start%Undo:%a_end%', $flash_vars);
|
||||||
|
} else {
|
||||||
|
$flash_text = __(':%tag_start%Email Sent:%tag_end% :%undo_start%Undo:%a_end%', $flash_vars);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($can_undo) {
|
||||||
|
\Session::flash('flash_'.$flash_type.'_floating', $flash_text);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($response['status'] == 'error' && empty($response['msg'])) {
|
||||||
|
$response['msg'] = 'Unknown error occurred';
|
||||||
|
}
|
||||||
|
|
||||||
|
return \Response::json($response);
|
||||||
|
}
|
||||||
|
}
|
||||||
32
README.md
32
README.md
|
|
@ -76,6 +76,38 @@ Route::get('/customers/ajax-search', ['uses' => '\Modules\MMFRestrictedCustomers
|
||||||
Route::post('/customers/ajax', ['uses' => '\Modules\MMFRestrictedCustomers\Http\Controllers\CustomersController@ajax', 'laroute' => true])->name('customers.ajax');
|
Route::post('/customers/ajax', ['uses' => '\Modules\MMFRestrictedCustomers\Http\Controllers\CustomersController@ajax', 'laroute' => true])->name('customers.ajax');
|
||||||
```
|
```
|
||||||
|
|
||||||
|
This other section:
|
||||||
|
|
||||||
|
```php
|
||||||
|
// Conversations
|
||||||
|
Route::get('/conversation/{id}', ['uses' => 'ConversationsController@view', 'laroute' => true])->name('conversations.view');
|
||||||
|
Route::post('/conversation/ajax', ['uses' => 'ConversationsController@ajax', 'laroute' => true])->name('conversations.ajax');
|
||||||
|
Route::post('/conversation/upload', ['uses' => 'ConversationsController@upload', 'laroute' => true])->name('conversations.upload');
|
||||||
|
Route::get('/mailbox/{mailbox_id}/new-ticket', 'ConversationsController@create')->name('conversations.create');
|
||||||
|
Route::get('/mailbox/{mailbox_id}/clone-ticket/{from_thread_id}', 'ConversationsController@cloneConversation')->name('conversations.clone_conversation');
|
||||||
|
//Route::get('/conversation/draft/{id}', 'ConversationsController@draft')->name('conversations.draft');
|
||||||
|
Route::get('/conversation/ajax-html/{action}', ['uses' => 'ConversationsController@ajaxHtml', 'laroute' => true])->name('conversations.ajax_html');
|
||||||
|
Route::get('/search', 'ConversationsController@search')->name('conversations.search');
|
||||||
|
Route::get('/conversation/undo-reply/{thread_id}', 'ConversationsController@undoReply')->name('conversations.undo');
|
||||||
|
Route::get('/mailbox/{mailbox_id}/chats', 'ConversationsController@chats')->name('conversations.chats');
|
||||||
|
```
|
||||||
|
|
||||||
|
should be replaced with:
|
||||||
|
|
||||||
|
```php
|
||||||
|
// Conversations
|
||||||
|
Route::get('/conversation/{id}', ['uses' => 'ConversationsController@view', 'laroute' => true])->name('conversations.view');
|
||||||
|
Route::post('/conversation/ajax', ['uses' => '\Modules\MMFRestrictedCustomers\Http\Controllers\ConversationsController@ajax', 'laroute' => true])->name('conversations.ajax');
|
||||||
|
Route::post('/conversation/upload', ['uses' => 'ConversationsController@upload', 'laroute' => true])->name('conversations.upload');
|
||||||
|
Route::get('/mailbox/{mailbox_id}/new-ticket', 'ConversationsController@create')->name('conversations.create');
|
||||||
|
Route::get('/mailbox/{mailbox_id}/clone-ticket/{from_thread_id}', 'ConversationsController@cloneConversation')->name('conversations.clone_conversation');
|
||||||
|
//Route::get('/conversation/draft/{id}', 'ConversationsController@draft')->name('conversations.draft');
|
||||||
|
Route::get('/conversation/ajax-html/{action}', ['uses' => 'ConversationsController@ajaxHtml', 'laroute' => true])->name('conversations.ajax_html');
|
||||||
|
Route::get('/search', 'ConversationsController@search')->name('conversations.search');
|
||||||
|
Route::get('/conversation/undo-reply/{thread_id}', 'ConversationsController@undoReply')->name('conversations.undo');
|
||||||
|
Route::get('/mailbox/{mailbox_id}/chats', 'ConversationsController@chats')->name('conversations.chats');
|
||||||
|
```
|
||||||
|
|
||||||
### Edit the artisan commands
|
### Edit the artisan commands
|
||||||
|
|
||||||
Console commands set in other modules or in Freescout itself can not be automatically overridden.
|
Console commands set in other modules or in Freescout itself can not be automatically overridden.
|
||||||
|
|
|
||||||
Loading…
Reference in a new issue