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@ -1,771 +0,0 @@
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<?php
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/*
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SPDX-License-Identifier: AGPL-3.0-only
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SPDX-FileCopyrightText: © 2024 Millions Missing FRANCE <info@millionsmissing.fr>
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*/
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namespace MillionsMissingFrance\FreescoutRestrictedCustomers\Console\Commands;
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use App\Conversation;
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use MillionsMissingFrance\FreescoutRestrictedCustomers\Customer;
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use App\Events\CustomerCreatedConversation;
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use App\Events\CustomerReplied;
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use App\Thread;
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use app\Console\Commands\FetchEmails as BaseFetchEmails;
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class FetchEmails extends BaseFetchEmails {
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/**
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* The name and signature of the console command.
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*
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* --identifier parameter is used to kill fetch-emails command running for too long.
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*
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* @var string
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*/
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protected $signature = 'freescout-restricted-customers:fetch-emails {--days=3} {--unseen=1} {--identifier=dummy} {--mailboxes=0}';
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/**
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* Save email from customer as thread.
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*/
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public function saveCustomerThread($mailbox, $message_id, $prev_thread, $from, $to, $cc, $bcc, $subject, $body, $attachments, $headers, $date) {
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// Fetch date & time setting.
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$use_mail_date_on_fetching = config('app.use_mail_date_on_fetching');
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// Find conversation.
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$new = false;
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$conversation = null;
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$prev_customer_id = null;
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if ($use_mail_date_on_fetching) {
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$now = $date;
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}else{
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$now = date('Y-m-d H:i:s');
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}
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$conv_cc = $cc;
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$prev_conv_cc = $conv_cc;
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// Customers are created before with email and name,
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// and linked to a specific Mailbox.
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$customer = Customer::create($from, [ 'mailbox_id' => $mailbox->id ]);
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if ($prev_thread) {
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$conversation = $prev_thread->conversation;
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// If reply came from another customer: change customer, add original as CC.
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// If FreeScout will not change the customer, the reply will be shown
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// as coming from the original customer (not the real sender) and cause confusion.
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// Below after events are fired we roll customer back.
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if ($conversation->customer_id != $customer->id) {
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$prev_customer_id = $conversation->customer_id;
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$prev_customer_email = $conversation->customer_email;
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// Do not add to CC emails from the original's BCC
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if (!in_array($conversation->customer_email, $conversation->getBccArray())) {
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$conv_cc[] = $conversation->customer_email;
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}
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$conversation->customer_id = $customer->id;
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}
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} else {
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// Create conversation
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$new = true;
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$conversation = new Conversation();
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$conversation->type = Conversation::TYPE_EMAIL;
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$conversation->state = Conversation::STATE_PUBLISHED;
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$conversation->subject = $subject;
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$conversation->setPreview($body);
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$conversation->mailbox_id = $mailbox->id;
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$conversation->customer_id = $customer->id;
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$conversation->created_by_customer_id = $customer->id;
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$conversation->source_via = Conversation::PERSON_CUSTOMER;
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$conversation->source_type = Conversation::SOURCE_TYPE_EMAIL;
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$conversation->created_at = $now;
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}
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$prev_has_attachments = $conversation->has_attachments;
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// Update has_attachments only if email has attachments AND conversation hasn't has_attachments already set
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// Prevent to set has_attachments value back to 0 if the new reply doesn't have any attachment
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if (!$conversation->has_attachments && count($attachments)) {
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// Later we will check which attachments are embedded.
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$conversation->has_attachments = true;
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}
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// Save extra recipients to CC, but do not add the mailbox itself as a CC.
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$conversation->setCc(array_merge($conv_cc, array_diff($to, $mailbox->getEmails())));
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// BCC should keep BCC of the first email,
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// so we change BCC only if it contains emails.
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if ($bcc) {
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$conversation->setBcc($bcc);
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}
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$conversation->customer_email = $from;
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// Reply from customer makes conversation active
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if ($conversation->status != Conversation::STATUS_ACTIVE) {
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$conversation->status = \Eventy::filter('conversation.status_changing', Conversation::STATUS_ACTIVE, $conversation);
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}
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$conversation->last_reply_at = $now;
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$conversation->last_reply_from = Conversation::PERSON_CUSTOMER;
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// Reply from customer to deleted conversation should undelete it.
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if ($conversation->state == Conversation::STATE_DELETED) {
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$conversation->state = Conversation::STATE_PUBLISHED;
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}
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// Set folder id
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$conversation->updateFolder();
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$conversation->save();
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// Thread
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$thread = new Thread();
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$thread->conversation_id = $conversation->id;
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$thread->user_id = $conversation->user_id;
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$thread->type = Thread::TYPE_CUSTOMER;
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$thread->status = $conversation->status;
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$thread->state = Thread::STATE_PUBLISHED;
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$thread->message_id = $message_id;
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$thread->headers = $this->headerToStr($headers);
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$thread->body = $body;
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$thread->from = $from;
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$thread->setTo($to);
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$thread->setCc($cc);
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$thread->setBcc($bcc);
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$thread->source_via = Thread::PERSON_CUSTOMER;
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$thread->source_type = Thread::SOURCE_TYPE_EMAIL;
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$thread->customer_id = $customer->id;
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$thread->created_by_customer_id = $customer->id;
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$thread->created_at = $now;
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$thread->updated_at = $now;
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if ($new) {
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$thread->first = true;
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}
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try {
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$thread->save();
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} catch (\Exception $e) {
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// Could not save thread.
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// https://github.com/freescout-helpdesk/freescout/issues/3186
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if ($new) {
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$conversation->deleteForever();
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}
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throw $e;
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}
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$body_changed = false;
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$saved_attachments = $this->saveAttachments($attachments, $thread->id);
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if ($saved_attachments) {
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// After attachments saved to the disk we can replace cids in body (for PLAIN and HTML body)
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$thread->body = $this->replaceCidsWithAttachmentUrls($thread->body, $saved_attachments, $conversation, $prev_has_attachments);
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$body_changed = true;
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foreach ($saved_attachments as $saved_attachment) {
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if (!$saved_attachment['attachment']->embedded) {
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$thread->has_attachments = true;
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break;
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}
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}
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}
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$new_body = Thread::replaceBase64ImagesWithAttachments($thread->body);
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if ($new_body != $thread->body) {
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$thread->body = $new_body;
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$body_changed = true;
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}
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if ($body_changed) {
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$thread->save();
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}
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// Update conversation here if needed.
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if ($new) {
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$conversation = \Eventy::filter('conversation.created_by_customer', $conversation, $thread, $customer);
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} else {
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$conversation = \Eventy::filter('conversation.customer_replied', $conversation, $thread, $customer);
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}
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// save() will check if something in the model has changed. If it hasn't it won't run a db query.
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$conversation->save();
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// Update folders counters
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$conversation->mailbox->updateFoldersCounters();
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if ($new) {
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event(new CustomerCreatedConversation($conversation, $thread));
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\Eventy::action('conversation.created_by_customer', $conversation, $thread, $customer);
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} else {
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event(new CustomerReplied($conversation, $thread));
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\Eventy::action('conversation.customer_replied', $conversation, $thread, $customer);
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}
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// Conversation customer changed
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// if ($prev_customer_id) {
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// event(new ConversationCustomerChanged($conversation, $prev_customer_id, $prev_customer_email, null, $customer));
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// }
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// Return original customer back.
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if ($prev_customer_id) {
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$conversation->customer_id = $prev_customer_id;
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$conversation->customer_email = $prev_customer_email;
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$conversation->setCc(array_merge($prev_conv_cc, array_diff($to, $mailbox->getEmails())));
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$conversation->save();
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}
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return $thread;
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}
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public function processMessage($message, $message_id, $mailbox, $mailboxes, $extra = false) {
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try {
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// From - $from is the plain text email.
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$from = $message->getReplyTo();
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if (!$from
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// https://github.com/freescout-helpdesk/freescout/issues/3101
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|| !($reply_to = $this->formatEmailList($from))
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|| empty($reply_to[0])
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|| preg_match('/^.+@unknown$/', $reply_to[0])
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) {
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$from = $message->getFrom();
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}
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// https://github.com/freescout-helpdesk/freescout/issues/2833
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/*else {
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// If this is an auto-responder do not use Reply-To as sender email.
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// https://github.com/freescout-helpdesk/freescout/issues/2826
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$headers = $this->headerToStr($message->getHeader());
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if (\MailHelper::isAutoResponder($headers)) {
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$from = $message->getFrom();
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}
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}*/
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if ($from) {
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$from = $this->formatEmailList($from);
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}
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if (!$from) {
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$this->logError('From is empty');
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$this->setSeen($message, $mailbox);
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return;
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} else {
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$from = $from[0];
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}
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// Message-ID can be empty.
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// https://stackoverflow.com/questions/8513165/php-imap-do-emails-have-to-have-a-messageid
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if (!$message_id) {
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// Generate artificial Message-ID.
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$message_id = \MailHelper::generateMessageId($from, $message->getRawBody());
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$this->line('['.date('Y-m-d H:i:s').'] Message-ID is empty, generated artificial Message-ID: '.$message_id);
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}
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$duplicate_message_id = false;
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// Special hack to allow threading into conversations Jira messages.
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// https://github.com/freescout-helpdesk/freescout/issues/2927
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//
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// Jira does not properly populate Reference / In-Reply-To headers.
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// When Jira sends a reply the In-Reply-To header is set to:
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// JIRA.$\{issue-id}.$\{issue-created-date-millis}@$\{host}
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//
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// If we see the first message of a ticket we change the Message-ID,
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// so all follow-ups in the ticket are nicely threaded.
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$jira_message_id = preg_replace('/^(JIRA\.\d+\.\d+)\..*(@Atlassian.JIRA)/', '\1\2', $message_id);
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if ($jira_message_id != $message_id) {
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if (!Thread::where('message_id', $jira_message_id)->exists()) {
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$message_id = $jira_message_id;
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}
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}
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if (!$extra) {
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$duplicate_message_id = Thread::where('message_id', $message_id)->first();
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}
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// Mailbox has been mentioned in Bcc.
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if (!$extra && $duplicate_message_id) {
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$recipients = array_merge(
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$this->formatEmailList($message->getTo()),
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$this->formatEmailList($message->getCc())
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);
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if (!in_array(Email::sanitizeEmail($mailbox->email), $recipients)
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// Make sure that previous email has been imported into other mailbox.
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&& $duplicate_message_id->conversation
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&& $duplicate_message_id->conversation->mailbox_id != $mailbox->id
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) {
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$extra = true;
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$duplicate_message_id = null;
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}
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}
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// Gnerate artificial Message-ID if importing same email into several mailboxes.
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if ($extra) {
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// Generate artificial Message-ID.
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$message_id = \MailHelper::generateMessageId(strstr($message_id, '@') ? $message_id : $from, $mailbox->id.$message_id);
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$this->line('['.date('Y-m-d H:i:s').'] Generated artificial Message-ID: '.$message_id);
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}
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// Check if message already fetched.
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if ($duplicate_message_id) {
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$this->line('['.date('Y-m-d H:i:s').'] Message with such Message-ID has been fetched before: '.$message_id);
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$this->setSeen($message, $mailbox);
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return;
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}
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// Detect prev thread
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$is_reply = false;
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|
|
$prev_thread = null;
|
|
|
|
|
$user_id = null;
|
|
|
|
|
$user = null; // for user reply only
|
|
|
|
|
$message_from_customer = true;
|
|
|
|
|
$in_reply_to = $message->getInReplyTo();
|
|
|
|
|
$references = $message->getReferences();
|
|
|
|
|
$attachments = $message->getAttachments();
|
|
|
|
|
$html_body = '';
|
|
|
|
|
|
|
|
|
|
// Is it a bounce message
|
|
|
|
|
$is_bounce = false;
|
|
|
|
|
|
|
|
|
|
// Determine previous Message-ID
|
|
|
|
|
$prev_message_id = '';
|
|
|
|
|
if ($in_reply_to) {
|
|
|
|
|
$prev_message_id = trim($in_reply_to, '<>');
|
|
|
|
|
} elseif ($references) {
|
|
|
|
|
if (!is_array($references)) {
|
|
|
|
|
$references = array_filter(preg_split('/[, <>]/', $references));
|
|
|
|
|
}
|
|
|
|
|
// Find first non-empty reference
|
|
|
|
|
if (is_array($references)) {
|
|
|
|
|
foreach ($references as $reference) {
|
|
|
|
|
if (!empty(trim($reference))) {
|
|
|
|
|
$prev_message_id = trim($reference);
|
|
|
|
|
break;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Some mail service providers change Message-ID of the outgoing email,
|
|
|
|
|
// so we are passing Message-ID in marker in body.
|
|
|
|
|
$reply_prefixes = [
|
|
|
|
|
\MailHelper::MESSAGE_ID_PREFIX_NOTIFICATION,
|
|
|
|
|
\MailHelper::MESSAGE_ID_PREFIX_REPLY_TO_CUSTOMER,
|
|
|
|
|
\MailHelper::MESSAGE_ID_PREFIX_AUTO_REPLY,
|
|
|
|
|
];
|
|
|
|
|
|
|
|
|
|
// Try to get previous message ID from marker in body.
|
|
|
|
|
if (!$prev_message_id || !preg_match('/^('.implode('|', $reply_prefixes).')\-(\d+)\-/', $prev_message_id)) {
|
|
|
|
|
$html_body = $message->getHTMLBody(false);
|
|
|
|
|
$marker_message_id = \MailHelper::fetchMessageMarkerValue($html_body);
|
|
|
|
|
|
|
|
|
|
if ($marker_message_id) {
|
|
|
|
|
$prev_message_id = $marker_message_id;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Bounce detection.
|
|
|
|
|
$bounced_message_id = null;
|
|
|
|
|
if ($message->hasAttachments()) {
|
|
|
|
|
// Detect bounce by attachment.
|
|
|
|
|
// Check all attachments.
|
|
|
|
|
foreach ($attachments as $attachment) {
|
|
|
|
|
if (!empty(Attachment::$types[$attachment->getType()]) && Attachment::$types[$attachment->getType()] == Attachment::TYPE_MESSAGE
|
|
|
|
|
) {
|
|
|
|
|
if (
|
|
|
|
|
// Checking the name will lead to mistakes if someone attaches a file with such name.
|
|
|
|
|
// Dashes are converted to space.
|
|
|
|
|
//in_array(strtoupper($attachment->getName()), ['RFC822', 'DELIVERY STATUS', 'DELIVERY STATUS NOTIFICATION', 'UNDELIVERED MESSAGE'])
|
|
|
|
|
preg_match('/delivery-status/', strtolower($attachment->content_type))
|
|
|
|
|
// 7.3.1 The Message/rfc822 (primary) subtype. A Content-Type of "message/rfc822" indicates that the body contains an encapsulated message, with the syntax of an RFC 822 message
|
|
|
|
|
//|| $attachment->content_type == 'message/rfc822'
|
|
|
|
|
) {
|
|
|
|
|
$is_bounce = true;
|
|
|
|
|
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by attachment content-type: '.$attachment->content_type);
|
|
|
|
|
|
|
|
|
|
// Try to get Message-ID of the original email.
|
|
|
|
|
if (!$bounced_message_id) {
|
|
|
|
|
//print_r(\MailHelper::parseHeaders($attachment->getContent()));
|
|
|
|
|
$bounced_message_id = \MailHelper::getHeader($attachment->getContent(), 'message_id');
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
$message_header = $this->headerToStr($message->getHeader());
|
|
|
|
|
|
|
|
|
|
// Check Content-Type header.
|
|
|
|
|
if (!$is_bounce && $message_header) {
|
|
|
|
|
if (\MailHelper::detectBounceByHeaders($message_header)) {
|
|
|
|
|
$is_bounce = true;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
// Check message's From field.
|
|
|
|
|
if (!$is_bounce) {
|
|
|
|
|
if ($message->getFrom()) {
|
|
|
|
|
$original_from = $this->formatEmailList($message->getFrom());
|
|
|
|
|
$original_from = $original_from[0];
|
|
|
|
|
$is_bounce = preg_match('/^mailer\-daemon@/i', $original_from);
|
|
|
|
|
if ($is_bounce) {
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by From header: '.$original_from);
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
// Check Return-Path header
|
|
|
|
|
if (!$is_bounce && preg_match("/^Return\-Path: <>/i", $message_header)) {
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Bounce detected by Return-Path header.');
|
|
|
|
|
$is_bounce = true;
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
if ($is_bounce && !$bounced_message_id) {
|
|
|
|
|
foreach ($attachments as $attachment_msg) {
|
|
|
|
|
// 7.3.1 The Message/rfc822 (primary) subtype. A Content-Type of "message/rfc822" indicates that the body contains an encapsulated message, with the syntax of an RFC 822 message
|
|
|
|
|
if ($attachment_msg->content_type == 'message/rfc822') {
|
|
|
|
|
$bounced_message_id = \MailHelper::getHeader($attachment_msg->getContent(), 'message_id');
|
|
|
|
|
if ($bounced_message_id) {
|
|
|
|
|
break;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Is it a message from Customer or User replied to the notification
|
|
|
|
|
preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_NOTIFICATION."\-(\d+)\-(\d+)\-/", $prev_message_id, $m);
|
|
|
|
|
|
|
|
|
|
if (!$is_bounce && !empty($m[1]) && !empty($m[2])) {
|
|
|
|
|
// Reply from User to the notification
|
|
|
|
|
$prev_thread = Thread::find($m[1]);
|
|
|
|
|
$user_id = $m[2];
|
|
|
|
|
$user = User::find($user_id);
|
|
|
|
|
$message_from_customer = false;
|
|
|
|
|
$is_reply = true;
|
|
|
|
|
|
|
|
|
|
if (!$user) {
|
|
|
|
|
$this->logError('User not found: '.$user_id);
|
|
|
|
|
$this->setSeen($message, $mailbox);
|
|
|
|
|
return;
|
|
|
|
|
}
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Message from: User');
|
|
|
|
|
} else {
|
|
|
|
|
// Message from Customer or User replied to his reply to notification
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Message from: Customer');
|
|
|
|
|
|
|
|
|
|
if (!$is_bounce) {
|
|
|
|
|
if ($prev_message_id) {
|
|
|
|
|
$prev_thread_id = '';
|
|
|
|
|
|
|
|
|
|
// Customer replied to the email from user
|
|
|
|
|
preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_REPLY_TO_CUSTOMER."\-(\d+)\-([a-z0-9]+)@/", $prev_message_id, $m);
|
|
|
|
|
// Simply checking thread_id from message_id was causing an issue when
|
|
|
|
|
// customer was sending a message from FreeScout - the message was
|
|
|
|
|
// connected to the wrong conversation.
|
|
|
|
|
if (!empty($m[1]) && !empty($m[2])) {
|
|
|
|
|
$message_id_hash = $m[2];
|
|
|
|
|
if (strlen($message_id_hash) == 16) {
|
|
|
|
|
if ($message_id_hash == \MailHelper::getMessageIdHash($m[1])) {
|
|
|
|
|
$prev_thread_id = $m[1];
|
|
|
|
|
}
|
|
|
|
|
} else {
|
|
|
|
|
// Backward compatibility.
|
|
|
|
|
$prev_thread_id = $m[1];
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Customer replied to the auto reply
|
|
|
|
|
if (!$prev_thread_id) {
|
|
|
|
|
preg_match('/^'.\MailHelper::MESSAGE_ID_PREFIX_AUTO_REPLY."\-(\d+)\-([a-z0-9]+)@/", $prev_message_id, $m);
|
|
|
|
|
if (!empty($m[1]) && !empty($m[2])) {
|
|
|
|
|
$message_id_hash = $m[2];
|
|
|
|
|
if (strlen($message_id_hash) == 16) {
|
|
|
|
|
if ($message_id_hash == \MailHelper::getMessageIdHash($m[1])) {
|
|
|
|
|
$prev_thread_id = $m[1];
|
|
|
|
|
}
|
|
|
|
|
} else {
|
|
|
|
|
// Backward compatibility.
|
|
|
|
|
$prev_thread_id = $m[1];
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
if ($prev_thread_id) {
|
|
|
|
|
$prev_thread = Thread::find($prev_thread_id);
|
|
|
|
|
} else {
|
|
|
|
|
// Customer replied to his own message
|
|
|
|
|
$prev_thread = Thread::where('message_id', $prev_message_id)->first();
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Reply from user to his reply to the notification
|
|
|
|
|
if (!$prev_thread
|
|
|
|
|
&& ($prev_thread = Thread::where('message_id', $prev_message_id)->first())
|
|
|
|
|
&& $prev_thread->created_by_user_id
|
|
|
|
|
&& $prev_thread->created_by_user->hasEmail($from)
|
|
|
|
|
) {
|
|
|
|
|
$user_id = $user->id;
|
|
|
|
|
$message_from_customer = false;
|
|
|
|
|
$is_reply = true;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
if (!empty($prev_thread)) {
|
|
|
|
|
$is_reply = true;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Make sure that prev_thread belongs to the current mailbox.
|
|
|
|
|
// Problems may arise when forwarding conversation for example.
|
|
|
|
|
//
|
|
|
|
|
// For replies to email notifications it's allowed to have prev_thread in
|
|
|
|
|
// another mailbox as conversation can be moved.
|
|
|
|
|
// https://github.com/freescout-helpdesk/freescout/issues/3455
|
|
|
|
|
if ($prev_thread && $message_from_customer) {
|
|
|
|
|
if ($prev_thread->conversation->mailbox_id != $mailbox->id) {
|
|
|
|
|
// https://github.com/freescout-helpdesk/freescout/issues/2807
|
|
|
|
|
// Behaviour of email sent to multiple mailboxes:
|
|
|
|
|
// If a user from either mailbox replies, then a new conversation is created
|
|
|
|
|
// in the other mailbox with another new conversation ID.
|
|
|
|
|
//
|
|
|
|
|
// Try to get thread by generated message ID.
|
|
|
|
|
if ($in_reply_to) {
|
|
|
|
|
$prev_thread = Thread::where('message_id', \MailHelper::generateMessageId($in_reply_to, $mailbox->id.$in_reply_to))->first();
|
|
|
|
|
|
|
|
|
|
if (!$prev_thread) {
|
|
|
|
|
$prev_thread = null;
|
|
|
|
|
$is_reply = false;
|
|
|
|
|
}
|
|
|
|
|
} else {
|
|
|
|
|
$prev_thread = null;
|
|
|
|
|
$is_reply = false;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Get body
|
|
|
|
|
if (!$html_body) {
|
|
|
|
|
// Get body and do not replace :cid with images base64
|
|
|
|
|
$html_body = $message->getHTMLBody(false);
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
$is_html = true;
|
|
|
|
|
|
|
|
|
|
if ($html_body) {
|
|
|
|
|
$body = $html_body;
|
|
|
|
|
} else {
|
|
|
|
|
$is_html = false;
|
|
|
|
|
$body = $message->getTextBody() ?? '';
|
|
|
|
|
$body = htmlspecialchars($body);
|
|
|
|
|
}
|
|
|
|
|
$body = $this->separateReply($body, $is_html, $is_reply, !$message_from_customer, (($message_from_customer && $prev_thread) ? $prev_thread->getMessageId($mailbox) : ''));
|
|
|
|
|
|
|
|
|
|
// We have to fetch absolutely all emails, even with empty body.
|
|
|
|
|
// if (!$body) {
|
|
|
|
|
// $this->logError('Message body is empty');
|
|
|
|
|
// $this->setSeen($message, $mailbox);
|
|
|
|
|
// continue;
|
|
|
|
|
// }
|
|
|
|
|
|
|
|
|
|
// Webklex/php-imap returns object instead of a string.
|
|
|
|
|
$subject = $message->getSubject()."";
|
|
|
|
|
|
|
|
|
|
// Convert subject encoding
|
|
|
|
|
if (preg_match('/=\?[a-z\d-]+\?[BQ]\?.*\?=/i', $subject)) {
|
|
|
|
|
$subject = iconv_mime_decode($subject, ICONV_MIME_DECODE_CONTINUE_ON_ERROR, 'UTF-8');
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
$to = $this->formatEmailList($message->getTo());
|
|
|
|
|
|
|
|
|
|
$cc = $this->formatEmailList($message->getCc());
|
|
|
|
|
|
|
|
|
|
// It will always return an empty value as it's Bcc.
|
|
|
|
|
$bcc = $this->formatEmailList($message->getBcc());
|
|
|
|
|
|
|
|
|
|
// If existing user forwarded customer's email to the mailbox
|
|
|
|
|
// we are creating a new conversation as if it was sent by the customer.
|
|
|
|
|
if ($in_reply_to
|
|
|
|
|
// We should use body here, as entire HTML may contain
|
|
|
|
|
// email looking things.
|
|
|
|
|
//&& ($fwd_body = $html_body ?: $message->getTextBody())
|
|
|
|
|
&& $body
|
|
|
|
|
//&& preg_match("/^(".implode('|', \MailHelper::$fwd_prefixes)."):(.*)/i", $subject, $m)
|
|
|
|
|
// F:, FW:, FWD:, WG:, De:
|
|
|
|
|
&& preg_match("/^[[:alpha:]]{1,3}:(.*)/i", $subject, $m)
|
|
|
|
|
// It can be just "Fwd:"
|
|
|
|
|
//&& !empty($m[1])
|
|
|
|
|
&& !$user_id && !$is_reply && !$prev_thread
|
|
|
|
|
// Only if the email has been sent to one mailbox.
|
|
|
|
|
&& count($to) == 1 && count($cc) == 0
|
|
|
|
|
&& preg_match("/^[\s]*".self::FWD_AS_CUSTOMER_COMMAND."/su", trim(strip_tags($body)))
|
|
|
|
|
) {
|
|
|
|
|
// Try to get "From:" from body.
|
|
|
|
|
$original_sender = $this->getOriginalSenderFromFwd($body);
|
|
|
|
|
|
|
|
|
|
if ($original_sender) {
|
|
|
|
|
// Check if sender is the existing user.
|
|
|
|
|
$sender_is_user = User::nonDeleted()->where('email', $from)->exists();
|
|
|
|
|
|
|
|
|
|
if ($sender_is_user) {
|
|
|
|
|
// Substitute sender.
|
|
|
|
|
$from = $original_sender;
|
|
|
|
|
$subject = trim($m[1] ?? $subject);
|
|
|
|
|
$message_from_customer = true;
|
|
|
|
|
|
|
|
|
|
// Remove @fwd from body.
|
|
|
|
|
$body = trim(preg_replace("/".self::FWD_AS_CUSTOMER_COMMAND."([\s<]+)/su", '$1', $body));
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Create customers
|
|
|
|
|
$emails = array_merge(
|
|
|
|
|
$this->attrToArray($message->getFrom()),
|
|
|
|
|
$this->attrToArray($message->getReplyTo()),
|
|
|
|
|
$this->attrToArray($message->getTo()),
|
|
|
|
|
$this->attrToArray($message->getCc()),
|
|
|
|
|
// It will always return an empty value as it's Bcc.
|
|
|
|
|
$this->attrToArray($message->getBcc())
|
|
|
|
|
);
|
|
|
|
|
// We need the createCustomers method to be aware of the Mailbox currently in use.
|
|
|
|
|
$this->createCustomers($emails, $mailbox);
|
|
|
|
|
|
|
|
|
|
$date = $this->attrToDate($message->getDate());
|
|
|
|
|
|
|
|
|
|
if ($date) {
|
|
|
|
|
$app_timezone = config('app.timezone');
|
|
|
|
|
if ($app_timezone) {
|
|
|
|
|
$date->setTimezone($app_timezone);
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
$now = now();
|
|
|
|
|
if (!$date || $date->greaterThan($now)) {
|
|
|
|
|
$date = $now;
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
$data = \Eventy::filter('fetch_emails.data_to_save', [
|
|
|
|
|
'mailbox' => $mailbox,
|
|
|
|
|
'message_id' => $message_id,
|
|
|
|
|
'prev_thread' => $prev_thread,
|
|
|
|
|
'from' => $from,
|
|
|
|
|
'to' => $to,
|
|
|
|
|
'cc' => $cc,
|
|
|
|
|
'bcc' => $bcc,
|
|
|
|
|
'subject' => $subject,
|
|
|
|
|
'body' => $body,
|
|
|
|
|
'attachments' => $attachments,
|
|
|
|
|
'message' => $message,
|
|
|
|
|
'is_bounce' => $is_bounce,
|
|
|
|
|
'message_from_customer' => $message_from_customer,
|
|
|
|
|
'user' => $user,
|
|
|
|
|
'date' => $date,
|
|
|
|
|
]);
|
|
|
|
|
|
|
|
|
|
$new_thread = null;
|
|
|
|
|
if ($message_from_customer) {
|
|
|
|
|
|
|
|
|
|
// We should import the message into other mailboxes even if previous thread is set.
|
|
|
|
|
// https://github.com/freescout-helpdesk/freescout/issues/3473
|
|
|
|
|
//if (!$data['prev_thread']) {
|
|
|
|
|
|
|
|
|
|
// Maybe this email need to be imported also into other mailbox.
|
|
|
|
|
|
|
|
|
|
$recipient_emails = array_unique($this->formatEmailList(array_merge(
|
|
|
|
|
$this->attrToArray($message->getTo()),
|
|
|
|
|
$this->attrToArray($message->getCc()),
|
|
|
|
|
// It will always return an empty value as it's Bcc.
|
|
|
|
|
$this->attrToArray($message->getBcc())
|
|
|
|
|
)));
|
|
|
|
|
|
|
|
|
|
if (count($mailboxes) && count($recipient_emails) > 1) {
|
|
|
|
|
foreach ($mailboxes as $check_mailbox) {
|
|
|
|
|
if ($check_mailbox->id == $mailbox->id) {
|
|
|
|
|
continue;
|
|
|
|
|
}
|
|
|
|
|
if (!$check_mailbox->isInActive()) {
|
|
|
|
|
continue;
|
|
|
|
|
}
|
|
|
|
|
foreach ($recipient_emails as $recipient_email) {
|
|
|
|
|
// No need to check mailbox aliases.
|
|
|
|
|
if (\App\Email::sanitizeEmail($check_mailbox->email) == $recipient_email) {
|
|
|
|
|
$this->extra_import[] = [
|
|
|
|
|
'mailbox' => $check_mailbox,
|
|
|
|
|
'message' => $message,
|
|
|
|
|
'message_id' => $message_id,
|
|
|
|
|
];
|
|
|
|
|
break;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
//}
|
|
|
|
|
|
|
|
|
|
if (\Eventy::filter('fetch_emails.should_save_thread', true, $data) !== false) {
|
|
|
|
|
// SendAutoReply listener will check bounce flag and will not send an auto reply if this is an auto responder.
|
|
|
|
|
$new_thread = $this->saveCustomerThread($mailbox, $data['message_id'], $data['prev_thread'], $data['from'], $data['to'], $data['cc'], $data['bcc'], $data['subject'], $data['body'], $data['attachments'], $data['message']->getHeader(), $data['date']);
|
|
|
|
|
} else {
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Hook fetch_emails.should_save_thread returned false. Skipping message.');
|
|
|
|
|
$this->setSeen($message, $mailbox);
|
|
|
|
|
return;
|
|
|
|
|
}
|
|
|
|
|
} else {
|
|
|
|
|
// Check if From is the same as user's email.
|
|
|
|
|
// If not we send an email with information to the sender.
|
|
|
|
|
if (!$user->hasEmail($from)) {
|
|
|
|
|
$this->logError("Sender address {$from} does not match ".$user->getFullName()." user email: ".$user->email.". Add ".$user->email." to user's Alternate Emails in the users's profile to allow the user reply from this address.");
|
|
|
|
|
$this->setSeen($message, $mailbox);
|
|
|
|
|
|
|
|
|
|
// Send "Unable to process your update email" to user
|
|
|
|
|
\App\Jobs\SendEmailReplyError::dispatch($from, $user, $mailbox)->onQueue('emails');
|
|
|
|
|
|
|
|
|
|
return;
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Save user thread only if there prev_thread is set.
|
|
|
|
|
// https://github.com/freescout-helpdesk/freescout/issues/3455
|
|
|
|
|
if (!$prev_thread) {
|
|
|
|
|
$this->logError("Support agent's reply to the email notification could not be processed as previous thread could not be determined.");
|
|
|
|
|
$this->setSeen($message, $mailbox);
|
|
|
|
|
|
|
|
|
|
return;
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
if (\Eventy::filter('fetch_emails.should_save_thread', true, $data) !== false) {
|
|
|
|
|
$new_thread = $this->saveUserThread($data['mailbox'], $data['message_id'], $data['prev_thread'], $data['user'], $data['from'], $data['to'], $data['cc'], $data['bcc'], $data['body'], $data['attachments'], $data['message']->getHeader(), $data['date']);
|
|
|
|
|
} else {
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Hook fetch_emails.should_save_thread returned false. Skipping message.');
|
|
|
|
|
$this->setSeen($message, $mailbox);
|
|
|
|
|
return;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
if ($new_thread) {
|
|
|
|
|
$this->setSeen($message, $mailbox);
|
|
|
|
|
$this->line('['.date('Y-m-d H:i:s').'] Thread successfully created: '.$new_thread->id);
|
|
|
|
|
|
|
|
|
|
// If it was a bounce message, save bounce data.
|
|
|
|
|
if ($message_from_customer && $is_bounce) {
|
|
|
|
|
$this->saveBounceData($new_thread, $bounced_message_id, $from);
|
|
|
|
|
}
|
|
|
|
|
} else {
|
|
|
|
|
$this->logError('Error occurred processing message');
|
|
|
|
|
}
|
|
|
|
|
} catch (\Exception $e) {
|
|
|
|
|
$this->setSeen($message, $mailbox);
|
|
|
|
|
$this->logError(\Helper::formatException($e));
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
/**
|
|
|
|
|
* Create customers from emails.
|
|
|
|
|
*
|
|
|
|
|
* @param array $emails_data
|
|
|
|
|
*/
|
|
|
|
|
public function createCustomers($emails, $mailbox) {
|
|
|
|
|
$exclude_emails = $mailbox->getEmails();
|
|
|
|
|
foreach ($emails as $item) {
|
|
|
|
|
// Email belongs to mailbox
|
|
|
|
|
// if (in_array(Email::sanitizeEmail($item->mail), $exclude_emails)) {
|
|
|
|
|
// continue;
|
|
|
|
|
// }
|
|
|
|
|
$data = [
|
|
|
|
|
'mailbox_id' => $mailbox->id,
|
|
|
|
|
];
|
|
|
|
|
if (!empty($item->personal)) {
|
|
|
|
|
$name_parts = explode(' ', $item->personal, 2);
|
|
|
|
|
$data['first_name'] = $name_parts[0];
|
|
|
|
|
if (!empty($name_parts[1])) {
|
|
|
|
|
$data['last_name'] = $name_parts[1];
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
Customer::create($item->mail, $data);
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
}
|