khanat-code-old/code/web/public_php/ams/templates/show_queue.tpl

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{block name=content}
<div class="row-fluid sortable ui-sortable">
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<div class="box col-md-9">
<div class="panel panel-default">
<div class="panel-heading" data-original-title="">
<span class="icon-tag"></span> Ticket Queue {$queue_view}
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</div>
<div class="panel-body">
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<div class="row-fluid">
<legend>Tickets</legend>
<div class="alert alert-info">
<form id="create_queue" class="form-vertical" method="post" action="index.php?page=show_queue&get=create" style="margin:0px 0px 0px;">
Show
<select style="width: 136px;" name="what">
<option value="all" {if isset($prev_created_what) AND $prev_created_what eq "all"}selected="selected"{/if}>all</option>
<option value="waiting_for_support" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option>
<option value="waiting_for_users" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option>
<option value="closed" {if isset($prev_created_what) AND $prev_created_what eq "closed"}selected="selected"{/if}>closed</option>
</select>
tickets
<select style="width: 110px;" name="how">
<option value="assigned" {if isset($prev_created_how) AND $prev_created_how eq "assigned"}selected="selected"{/if}>assigned</option>
<option value="not_assigned" {if isset($prev_created_how) AND $prev_created_how eq "not_assigned"}selected="selected"{/if}>not assigned</option>
<option value="both" {if isset($prev_created_how) AND $prev_created_how eq "both"}selected="selected"{/if}>both</option>
</select>
to
<select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);">
<option value="user" {if isset($prev_created_who) AND $prev_created_who eq "user"}selected="selected"{/if}>user</option>
<option value="support_group" {if isset($prev_created_who) AND $prev_created_who eq "support_group"}selected="selected"{/if}>support group</option>
</select>
<span id="userList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:inline;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:none;"{else}style="display:inline;"{/if}>
<select style="width: 140px;" name="userid">
{foreach from=$teamlist item=member}
<option value="{$member.tUserId}" {if isset($prev_created_userid)} {if $prev_created_userid eq $member.tUserId}selected="selected"{/if}{else if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
{/foreach}
</select>
</span>
<span id="supportGroupList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:none;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:inline;"{else}style="display:none;"{/if}>
<select style="width: 140px;" name="groupid">
{foreach from=$grouplist item=group}
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<option value="{$group.sGroupId}" {if isset($prev_created_groupid) AND $prev_created_groupid eq $group.sGroupId}selected="selected"{/if}>{$group.name}</option>
{/foreach}
</select>
</span>
<input type="hidden" name="action" value="create_queue">
<button type="submit" class="btn btn-primary" style="bottom:4px; position:relative;" ><span class="icon-tag icon-white"></span> View</button>
</form>
</div>
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
<div class="alert alert-success">
{$success_assigned}
</div>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
<div class="alert alert-success">
{$success_unassigned}
</div>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
<div class="alert alert-error">
{$ticket_not_existing}
</div>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
<div class="alert alert-error">
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{$ticket_already_assigned}
</div>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
<div class="alert alert-error">
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{$ticket_not_assigned}
</div>
{/if}
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<table class="table table-striped table-bordered">
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<thead>
<tr>
<th>ID</th>
<th>Title</th>
<th>Assigned</th>
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<th>Timestamp</th>
<th>Category</th>
<th>Status</th>
<th>SupportGroup</th>
<th>Actions</th>
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</tr>
</thead>
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<tbody>
{foreach from=$tickets item=ticket}
<tr>
<td>{$ticket.tId}</td>
<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
<td>{if $ticket.assignedText neq ""} <a href="index.php?page=show_user&id={$ticket.assigned}">{$ticket.assignedText} {else}<i> {$not_assigned}</i> {/if}</td>
<td class="center"><span title="{$ticket.timestamp_elapsed}" data-rel="tooltip" data-placement="right">{$ticket.timestamp}</span></td>
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<td class="center">{$ticket.category}</td>
<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <span class="icon-exclamation-sign icon-white"></span>{/if} {$ticket.statusText}</span></td>
<td class="center">
{if $ticket.forwardedGroupName eq "0"}
<i>{$public_sgroup}</i>
{else}
<span class="label label-info"><a href="index.php?page=show_sgroup&id={$ticket.forwardedGroupId}"><font color="white">{$ticket.forwardedGroupName}</font></a></span>
{/if}
</td>
<td>
{if $ticket.assigned eq 0}
<form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;">
<input type="hidden" name="ticket_id" value="{$ticket.tId}">
<input type="hidden" name="action" value="assignTicket">
<button type="submit" class="btn btn-primary" ><span class="icon-flag icon-white"></span> Assign Ticket</button>
</form>
{else if $ticket.assigned eq $user_id}
<form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;">
<input type="hidden" name="ticket_id" value="{$ticket.tId}">
<input type="hidden" name="action" value="unAssignTicket">
<button type="submit" class="btn btn-warning" ><span class="icon-remove icon-white"></span> Remove Assign</button>
</form>
{/if}
</td>
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</tr>
{/foreach}
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</tbody>
</table>
<div style="width: 300px; margin:0px auto;">
<ul class="pagination">
<li><a href="{$pagination_base_link}&pagenum=1">&laquo;</a></li>
{foreach from=$links item=link}
<li {if $link == $currentPage}class="active"{/if}><a href="{$pagination_base_link}&pagenum={$link}">{$link}</a></li>
{/foreach}
<li><a href="{$pagination_base_link}&pagenum={$lastPage}">&raquo;</a></li>
</ul>
</div>
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</div>
</div>
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</div>
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</div><!--/span-->
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<div class="box col-md-3">
<div class="panel panel-default">
<div class="panel-heading" data-original-title="">
<span class="icon-th"></span>Actions
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</div>
<div class="panel-body">
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<div class="row-fluid">
<div class="btn-group">
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<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
<ul class="dropdown-menu">
<li class="divider"></li>
<li><a href="index.php?page=show_queue&get=todo">Todo tickets</a></li>
<li><a href="index.php?page=show_queue&get=all">All tickets</a></li>
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<li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li>
<li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li>
<li><a href="index.php?page=show_queue&get=not_assigned">Not Assigned Tickets</a></li>
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<li class="divider"></li>
</ul>
</div>
</div>
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</div>
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</div>
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</div><!--/span-->
</div><!--/row-->
<!----- /javascript for this page -->
<script type="text/javascript">
function aimedforwhochanged(value)
{
if (value == "user")
{
//hide the supportGroupList span
var elem = document.getElementById("supportGroupList");
elem.style.display="none";
var elem2 = document.getElementById("userList");
elem2.style.display="inline";
}
else if(value == "support_group")
{
//hide the userList span
var elem = document.getElementById("supportGroupList");
elem.style.display= "inline";
var elem2 = document.getElementById("userList");
elem2.style.display="none";
}
}
</script>
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{/block}