diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
index bdf772b6d..5ac6499e5 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
@@ -11,6 +11,14 @@ class Ticket{
     
     ////////////////////////////////////////////Functions////////////////////////////////////////////////////
     
+     /*FUNCTION: getStatusArray
+     * returns all possible statusses
+     *
+     */
+    public static function getStatusArray() {
+        return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
+    }
+    
      /*FUNCTION: getEntireTicket
      * return all ticket of the given author's id.
      *
@@ -54,7 +62,7 @@ class Ticket{
     public static function create_Ticket( $title, $content, $category, $author) {
         
         $ticket = new Ticket();
-        $ticket->set($title,0,0,$category,$author);
+        $ticket->set($title,1,0,$category,$author);
         $ticket->create();
         $ticket_id = $ticket->getTId();
         Ticket_Reply::createReply($content, $author, $ticket_id); 
@@ -128,15 +136,8 @@ class Ticket{
     }
     
     public function getStatusText(){
-        $statusId = $this->getStatus();
-        if ($statusId == 0){
-            return "Waiting on support..";
-        }else if($statusId == 1){
-            return "Being handled..";
-        }else if($statusId == 2){
-            return "Closed";
-        }
-        return "Error";
+        $statusArray = Ticket::getStatusArray();
+        return $statusArray[$this->getStatus()];
     }
     
     public function getCategoryName(){
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/func/reply_on_ticket.php b/code/ryzom/tools/server/ryzom_ams/www/html/func/reply_on_ticket.php
index e7eebb375..b6017670a 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/func/reply_on_ticket.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/func/reply_on_ticket.php
@@ -16,6 +16,14 @@ function reply_on_ticket(){
                 $content = filter_var($_POST['Content'], FILTER_SANITIZE_STRING);
                 $author = $_SESSION['ticket_user']->getTUserId();
                 Ticket_Reply::createReply($content, $author, $ticket_id);
+                
+                if(isset($_POST['ChangeStatus']) && WebUsers::isAdmin()){
+                    $newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT); 
+                    $ticket = new Ticket();
+                    $ticket->load_With_TId($ticket_id);
+                    $ticket->setStatus($newStatus);
+                    $ticket->update();
+                }
                 header("Location: index.php?page=show_ticket&id=".$ticket_id);
                 exit;
                 
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
index 93654d126..f409e2cb0 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
@@ -19,6 +19,10 @@ function show_ticket(){
                 $result['ticket_replies'][$i]['author'] = WebUsers::getUsername($reply['authorExtern']);
                 $i++;
             }
+            if(WebUsers::isAdmin()){
+                $result['isAdmin'] = "TRUE";
+                $result['statusList'] = Ticket::getStatusArray();
+            }
             return $result;
             
         }else{
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
index 6c13271bc..fee3085c9 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
@@ -22,7 +22,7 @@ function show_user(){
             $ticket_user = Ticket_User::constr_ExternId($result['target_id']);
             $ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId());
             
-            $result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statusText","category"));
+            $result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statustext","statusText","category"));
             return $result;
             
         }else{
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
index 22d8f8c46..37444058e 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
@@ -1,6 +1,6 @@
 {block name=content}
 <div class="row-fluid sortable ui-sortable">
-    <div class="box span12">
+    <div class="box span9">
         <div class="box-header well" data-original-title="">
             <h2><i class="icon-tags"></i> {$t_title}[ID#{$ticket_tId}] </h2>
             <div class="box-icon">
@@ -11,10 +11,10 @@
         <div class="box-content">
             <div class="row-fluid">
                 <legend>{$title}: {$ticket_title} </legend>
-		<table class="table table-striped" >
+		<table class="table" >
 		    <tbody>
 			{foreach from=$ticket_replies item=reply}
-			<tr>
+			<tr {if $reply.permission eq '2'} style="background-color:rgb(242, 222, 222);{/if}">
 			    <td>
 				<p><span class="label label-info"><i class="icon-tag icon-white"></i> [ID#{$reply.tReplyId}] {$reply.timestamp}</span>
 				{if $reply.permission eq '1'}
@@ -22,7 +22,8 @@
 				{else if $reply.permission eq '2'}
 			        <span class="label label-important"><strong><i class="icon-star icon-white"></i>[CSR]</strong></span>
 				{/if}
-				<span class="label label-warning"><strong><i class="icon-user icon-white"></i>{$reply.author}</strong></span></p>
+				<span class="label label-warning"><strong><i class="icon-user icon-white"></i>{if isset($isAdmin) and $isAdmin eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white">{$reply.author}</font>{else}{$reply.author} {/if}</a></strong></span></p>
+
 				<p><pre>{$reply.replyContent}</pre></p>
 			    </td>
 			</tr>
@@ -39,6 +40,18 @@
 					</div>
 				    </div>
 				</div>
+				{if isset($isAdmin) and $isAdmin eq "TRUE"}
+				<div class="control-group">
+				    <label class="control-label">Change Status to</label>
+				    <div class="controls">
+					<select name="ChangeStatus">
+					    {foreach from=$statusList key=k item=v}
+						    <option value="{$k}">{$v}</option>
+					    {/foreach}
+					</select>	
+				    </div>
+				</div>
+				{/if}
 				<input type="hidden" name="function" value="reply_on_ticket">
 				<input type="hidden" name="ticket_id" value="{$ticket_id}">
 				<div class="control-group">
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
index 29e4c1961..1ddd97df7 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
@@ -105,7 +105,7 @@
 				<td class="center"><i>{$ticket.timestamp}</i></td>
 				<td class="center">{$ticket.category}</td>
 
-				<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{$ticket.statusText}</span></td>  
+				<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>  
 			  </tr>
 			  {/foreach}