diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php
index 865b230e2..e0bffade7 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php
@@ -45,8 +45,7 @@ class Gui_Elements{
     }
     
     public static function time_elapsed_string($ptime){
-        
-        $ptime = strtotime($ptime);
+        $ptime = DateTime::createFromFormat('m-d-Y H:i:s', $ptime)->getTimestamp();
         
         $etime = time() - $ptime;
     
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php
index 619833e2d..24882e8b9 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php
@@ -3,6 +3,13 @@ class Ticket_Queue{
     
     protected $queueElements;
     
+    public function loadAllNotAssignedTickets(){
+        $dbl = new DBLayer("lib");
+        $statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
+        $rows = $statement->fetchAll();
+        $this->setQueue($rows);
+    }
+    
     public function loadAllOpenTickets(){
         $dbl = new DBLayer("lib");
         $statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3");
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue_csr.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue_csr.php
deleted file mode 100644
index 7d30d77d8..000000000
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue_csr.php
+++ /dev/null
@@ -1,11 +0,0 @@
-<?php
-class Ticket_Queue_csr extends Ticket_Queue{
-    
-    public function loadAllNewCsrTickets(){
-        $dbl = new DBLayer("lib");
-        $statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
-        $rows = $statement->fetchAll();
-        $this->setQueue($rows);
-    }
-    
-}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue_handler.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue_handler.php
index 0b704d1e2..6103d9731 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue_handler.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue_handler.php
@@ -2,16 +2,10 @@
 
 class Ticket_Queue_Handler{
     
-    public static function getTickets($input,$permission){
-            switch($permission){
-                case 2:
-                    $queue = new Ticket_Queue_Csr();
-                    break;
-                
-                case 3:
-                   // $queue = new Ticket_Queue_Dev();
-                    break;   
-            }
+    public static function getTickets($input){
+     
+            $queue = new Ticket_Queue();
+             
             
             switch ($input){
                 case "all_open":
@@ -20,6 +14,9 @@ class Ticket_Queue_Handler{
                 case "archive":
                     $queue->loadAllClosedTickets();
                     break;
+                case "not_assigned":
+                    $queue->loadAllNotAssignedTickets();
+                    break;
                 default:
                     return "ERROR";
             }
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_queue.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_queue.php
index 7b8f041d1..4ab1ca878 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_queue.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_queue.php
@@ -7,7 +7,7 @@ function show_queue(){
         if( Ticket_User::isMod($_SESSION['ticket_user'])){
             $result['queue_action'] = filter_var($_GET['get'], FILTER_SANITIZE_STRING);
    
-            $queueArray = Ticket_Queue_Handler::getTickets($result['queue_action'],2);
+            $queueArray = Ticket_Queue_Handler::getTickets($result['queue_action']);
             if ($queueArray != "ERROR"){    
                 $result['tickets'] = Gui_Elements::make_table($queueArray, Array("getTId","getTitle","getTimestamp","getAuthor()->getExternId","getTicket_Category()->getName","getStatus","getStatusText"), Array("tId","title","timestamp","authorExtern","category","status","statusText"));
              
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl
index ea07383fc..c47d113db 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl
@@ -55,6 +55,7 @@
 		    <li class="divider"></li>
 		    <li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li>
 		    <li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li>
+		    <li><a href="index.php?page=show_queue&get=not_assigned">Not Assigned Tickets</a></li>
 		    <li class="divider"></li>
                 </ul>
               </div>