mirror of
https://port.numenaute.org/aleajactaest/khanat-opennel-code.git
synced 2024-11-10 09:19:01 +00:00
queue creator works also added a few extra default queues
--HG-- branch : quitta-gsoc-2013
This commit is contained in:
Quitta
parent
722795b5d2
commit
b12f630077
5 changed files with 126 additions and 13 deletions
|
|
@ -10,6 +10,13 @@ class Ticket_Queue{
|
|||
$this->setQueue($rows);
|
||||
}
|
||||
|
||||
public function loadAllTickets(){
|
||||
$dbl = new DBLayer("lib");
|
||||
$statement = $dbl->executeWithoutParams("SELECT * FROM `ticket`");
|
||||
$rows = $statement->fetchAll();
|
||||
$this->setQueue($rows);
|
||||
}
|
||||
|
||||
public function loadAllOpenTickets(){
|
||||
$dbl = new DBLayer("lib");
|
||||
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3");
|
||||
|
|
@ -24,6 +31,48 @@ class Ticket_Queue{
|
|||
$this->setQueue($rows);
|
||||
}
|
||||
|
||||
public function createQueue($userid, $groupid, $what, $how, $who){
|
||||
$dbl = new DBLayer("lib");
|
||||
|
||||
if($who == "user"){
|
||||
$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User";
|
||||
if ($how == "assigned"){
|
||||
$assign = "tu.TUserId = :id" ;
|
||||
}else if ($how == "not_assigned"){
|
||||
$assign = "(tu.TUserId != :id OR a.Ticket IS NULL)";
|
||||
}
|
||||
}else if ($who == "support_group"){
|
||||
$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket";
|
||||
if ($how == "assigned"){
|
||||
$assign = "f.Group = :id";
|
||||
}else if ($how == "not_assigned"){
|
||||
$assign = "(f.Group != :id OR f.Ticket IS NULL)" ;
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
if ($what == "waiting_for_support"){
|
||||
$status = "t.Status = 1";
|
||||
}else if ($what == "waiting_for_user"){
|
||||
$status = "t.Status = 0";
|
||||
}else if ($what == "closed"){
|
||||
$status = "t.Status = 3";
|
||||
}
|
||||
|
||||
$query = $selectfrom ." WHERE " . $assign;
|
||||
if(isset($status)){
|
||||
$query = $query . " AND " . $status;
|
||||
}
|
||||
if($who == "user"){
|
||||
$params = array('id' => $userid);
|
||||
}else if ($who == "support_group"){
|
||||
$params = array('id' => $groupid);
|
||||
}
|
||||
$statement = $dbl->execute($query, $params);
|
||||
$rows = $statement->fetchAll();
|
||||
$this->setQueue($rows);
|
||||
}
|
||||
|
||||
public function loadToDoTickets($user_id){
|
||||
|
||||
$dbl = new DBLayer("lib");
|
||||
|
|
|
|||
|
|
@ -8,6 +8,9 @@ class Ticket_Queue_Handler{
|
|||
|
||||
|
||||
switch ($input){
|
||||
case "all":
|
||||
$queue->loadAllTickets();
|
||||
break;
|
||||
case "all_open":
|
||||
$queue->loadAllOpenTickets();
|
||||
break;
|
||||
|
|
@ -26,4 +29,10 @@ class Ticket_Queue_Handler{
|
|||
|
||||
return $queue->getTickets();
|
||||
}
|
||||
|
||||
public static function CreateQueue($userid, $groupid, $what, $how, $who){
|
||||
$queue = new Ticket_Queue();
|
||||
$queue->createQueue($userid, $groupid, $what, $how, $who);
|
||||
return $queue->getTickets();
|
||||
}
|
||||
}
|
||||
|
|
@ -38,6 +38,20 @@ class Ticket_User{
|
|||
|
||||
}
|
||||
|
||||
//return all mods/admins
|
||||
public static function getModsAndAdmins() {
|
||||
$dbl = new DBLayer("lib");
|
||||
$statement = $dbl->executeWithoutParams("SELECT * FROM `ticket_user` WHERE `Permission` > 1");
|
||||
$rows = $statement->fetchAll();
|
||||
$result = Array();
|
||||
foreach($rows as $user){
|
||||
$instanceUser = new self();
|
||||
$instanceUser->set($user);
|
||||
$result[] = $instanceUser;
|
||||
}
|
||||
return $result;
|
||||
}
|
||||
|
||||
//return constructed element based on ExternId
|
||||
public static function constr_ExternId( $id) {
|
||||
$instance = new self();
|
||||
|
|
@ -62,6 +76,14 @@ class Ticket_User{
|
|||
public function __construct() {
|
||||
}
|
||||
|
||||
//set values
|
||||
public function set($values) {
|
||||
$this->setTUserId($values['TUserId']);
|
||||
$this->setPermission($values['Permission']);
|
||||
$this->setExternId($values['ExternId']);
|
||||
}
|
||||
|
||||
|
||||
//return constructed element based on TUserId
|
||||
public function load_With_TUserId( $id) {
|
||||
$dbl = new DBLayer("lib");
|
||||
|
|
|
|||
|
|
@ -22,11 +22,24 @@ function show_queue(){
|
|||
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$result['ACTION_RESULT'] = Ticket::assignTicket($user_id, $ticket_id);
|
||||
break;
|
||||
|
||||
case "unAssignTicket":
|
||||
|
||||
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$result['ACTION_RESULT'] = Ticket::unAssignTicket($user_id, $ticket_id);
|
||||
break;
|
||||
|
||||
case "create_queue":
|
||||
$userid = filter_var($_POST['userid'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$groupid = filter_var($_POST['groupid'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$what = filter_var($_POST['what'], FILTER_SANITIZE_STRING);
|
||||
$how = filter_var($_POST['how'], FILTER_SANITIZE_STRING);
|
||||
$who = filter_var($_POST['who'], FILTER_SANITIZE_STRING);
|
||||
$result['ACTION_RESULT'] = Ticket_Queue_Handler::CreateQueue($userid, $groupid, $what, $how, $who);
|
||||
if ($result['ACTION_RESULT'] != "ERROR"){
|
||||
$queueArray = $result['ACTION_RESULT'];
|
||||
}
|
||||
break;
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
|
|
@ -39,6 +52,15 @@ function show_queue(){
|
|||
$i++;
|
||||
}
|
||||
$result['user_id'] = $_SESSION['ticket_user']->getTUserId();
|
||||
|
||||
//Queue creator field info
|
||||
$result['grouplist'] = Gui_Elements::make_table(Support_Group::getGroups(), Array("getSGroupId","getName"), Array("sGroupId","name"));
|
||||
$result['teamlist'] = Gui_Elements::make_table(Ticket_User::getModsAndAdmins(), Array("getTUserId","getExternId"), Array("tUserId","externId"));
|
||||
$i = 0;
|
||||
foreach( $result['teamlist'] as $member){
|
||||
$result['teamlist'][$i]['name'] = WebUsers::getUsername($member['externId']);
|
||||
$i++;
|
||||
}
|
||||
return $result;
|
||||
|
||||
}else{
|
||||
|
|
|
|||
|
|
@ -13,17 +13,18 @@
|
|||
<legend>Tickets</legend>
|
||||
|
||||
<div class="alert alert-info">
|
||||
<form id="create_queue" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
|
||||
Show
|
||||
<select style="width: 136px;" name="what">
|
||||
<option value="all">All</option>
|
||||
<option value="wfs">'waiting for support'</option>
|
||||
<option value="wfu">'waiting for user'</option>
|
||||
<option value="closed">'closed'</option>
|
||||
<option value="all">all</option>
|
||||
<option value="waiting_for_support">waiting for support</option>
|
||||
<option value="waiting_for_users">waiting for user</option>
|
||||
<option value="closed">closed</option>
|
||||
</select>
|
||||
tickets
|
||||
<select style="width: 110px;" name="how">
|
||||
<option value="all">assigned</option>
|
||||
<option value="wfs">not assigned</option>
|
||||
<option value="assigned">assigned</option>
|
||||
<option value="not_assigned">not assigned</option>
|
||||
</select>
|
||||
to
|
||||
<select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);">
|
||||
|
|
@ -31,18 +32,26 @@
|
|||
<option value="support_group">support group</option>
|
||||
</select>
|
||||
<span id="userList" style="display:inline;">
|
||||
<select style="width: 140px;" name="name">
|
||||
<option value="all">Quitta</option>
|
||||
<option value="wfs">Botanic</option>
|
||||
<select style="width: 140px;" name="userid">
|
||||
{foreach from=$teamlist item=member}
|
||||
<option value="{$member.tUserId}" {if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
</span>
|
||||
<span id="supportGroupList" style="display:none;">
|
||||
<select style="width: 140px;" name="name">
|
||||
<option value="all">Developers</option>
|
||||
<option value="wfs">Webteam</option>
|
||||
<select style="width: 140px;" name="groupid">
|
||||
{foreach from=$grouplist item=group}
|
||||
<option value="{$group.sGroupId}">{$group.name}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
</span>
|
||||
<input type="hidden" name="action" value="create_queue">
|
||||
<button type="submit" class="btn btn-primary" style="bottom:4px; position:relative;" ><i class="icon-tag icon-white"></i> View</button>
|
||||
</form>
|
||||
|
||||
|
||||
</div>
|
||||
|
||||
|
||||
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
|
||||
<div class="alert alert-success">
|
||||
|
|
@ -135,6 +144,8 @@
|
|||
<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
|
||||
<ul class="dropdown-menu">
|
||||
<li class="divider"></li>
|
||||
<li><a href="index.php?page=show_queue&get=todo">Todo tickets</a></li>
|
||||
<li><a href="index.php?page=show_queue&get=all">All tickets</a></li>
|
||||
<li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li>
|
||||
<li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li>
|
||||
<li><a href="index.php?page=show_queue&get=not_assigned">Not Assigned Tickets</a></li>
|
||||
|
|
|
|||
Loading…
Reference in a new issue