Creating tickets, browsing the profile, replying on tickets and forwarding them is possible!

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/autoload/webusers.php

@@ -17,15 +17,15 @@ class WebUsers extends Users{
        }
        
        public function set($values){
-              $this->uId = $values['UId'];
+              $this->uId = $values['uid'];
-              $this->login = $values['Login'];
+              $this->login = $values['name'];
-              $this->email = $values['Email'];
+              $this->email = $values['mail'];
-              $this->firstname = $values['FirstName'];
+              //$this->firstname = $values['FirstName'];
-              $this->lastname = $values['LastName'];
+              //$this->lastname = $values['LastName'];
-              $this->gender = $values['Gender'];
+              //$this->gender = $values['Gender'];
-              $this->country = $values['Country'];
+              //$this->country = $values['Country'];
-              $this->receiveMail = $values['ReceiveMail'];
+              //$this->receiveMail = $values['ReceiveMail'];
-              $this->language = $values['Language'];
+              //$this->language = $values['Language'];
        }
     
      /**
@@ -72,8 +72,8 @@ class WebUsers extends Users{
        
        //returns te id for a given username
        public static function getId($username){
-         $row = db_query("SELECT * FROM {users} WHERE name = :name", array(':name' => $username))->fetchField(); 
+         $row = db_query("SELECT * FROM {users} WHERE name = :name", array(':name' => $username))->fetchAssoc(); 
-         return $row['UId'];
+         return $row['uid'];
        }
     
        //returns te id for a given username
@@ -93,20 +93,17 @@ class WebUsers extends Users{
        }
     
     public function getUsername(){
-       $dbw = new DBLayer("web");
+
        if(! isset($this->login) || $this->login == ""){
-             $statement = $dbw->execute("SELECT * FROM ams_user WHERE UId=:id", array('id' => $this->uId));
+              $row = db_query("SELECT * FROM {users} WHERE uid = :id", array(':id' => $this->uId))->fetchAssoc();
-             $row = $statement->fetch();
               $this->set($row);
        }
        return $this->login;
     }
     
     public function getEmail(){
-       $dbw = new DBLayer("web");
        if(! isset($this->email) || $this->email == ""){
-              $statement = $dbw->execute("SELECT * FROM ams_user WHERE UId=:id", array('id' => $this->uId));
+              $row = db_query("SELECT * FROM {users} WHERE uid = :id", array(':id' => $this->uId))->fetchAssoc();
-              $row = $statement->fetch();
               $this->set($row);
        }
        return $this->email;

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/func/create_ticket.php

@@ -0,0 +1,52 @@
+<?php
+
+function create_ticket(){
+    //if logged in
+    if(WebUsers::isLoggedIn() && isset($_SESSION['ticket_user'])){
+        
+        if(isset($_POST['target_id'])){
+            
+            //if target_id is the same as session id or is admin
+            if(  ($_POST['target_id'] == $_SESSION['id']) ||  Ticket_User::isMod(unserialize($_SESSION['ticket_user']))  ){
+                
+                $category = filter_var($_POST['Category'], FILTER_SANITIZE_NUMBER_INT);
+                $title = filter_var($_POST['Title'], FILTER_SANITIZE_STRING);
+                $content = filter_var($_POST['Content'], FILTER_SANITIZE_STRING);
+                try{
+                    if($_POST['target_id'] == $_SESSION['id']){
+                        $author = unserialize($_SESSION['ticket_user'])->getTUserId();
+                    }else{
+                        $author=  Ticket_User::constr_ExternId($_POST['target_id'])->getTUserId();
+                    }
+                    $ticket_id = Ticket::create_Ticket($title, $content, $category, $author, unserialize($_SESSION['ticket_user'])->getTUserId(),0, $_POST);
+                    header("Location: index.php?page=show_ticket&id=".$ticket_id);
+                    exit;
+                    
+                }catch (PDOException $e) {
+                    //ERROR: LIB DB is not online!
+                    print_r($e);
+                    exit;
+                    header("Location: index.php");
+                    exit;
+                }
+                
+            }else{
+                //ERROR: permission denied!
+                $_SESSION['error_code'] = "403";
+                header("Location: index.php?page=error");
+                exit;
+            }
+    
+        }else{
+            //ERROR: The form was not filled in correclty
+            header("Location: index.php?page=create_ticket");
+            exit;
+        }    
+    }else{
+        //ERROR: user is not logged in
+        header("Location: index.php");
+        exit;
+    }                
+    
+}
+

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/func/reply_on_ticket.php

@@ -0,0 +1,54 @@
+<?php
+
+function reply_on_ticket(){
+    
+     //if logged in
+    if(WebUsers::isLoggedIn() && isset($_POST['ticket_id'])){
+        
+        $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT); 
+        $target_ticket = new Ticket();
+        $target_ticket->load_With_TId($ticket_id);
+
+        if(($target_ticket->getAuthor() ==   unserialize($_SESSION['ticket_user'])->getTUserId())  ||  Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) ){
+            
+            try{
+                $author = unserialize($_SESSION['ticket_user'])->getTUserId();
+                if(isset($_POST['Content'])){
+                    $content = $_POST['Content'];
+                }else{
+                    $content="";
+                }
+                $hidden = 0;
+                if(isset($_POST['hidden']) &&  Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
+                    $hidden = 1;
+                }
+                Ticket::createReply($content, $author, $ticket_id,  $hidden);
+                
+                if(isset($_POST['ChangeStatus']) && isset($_POST['ChangePriority']) && Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
+                    $newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
+                    $newPriority = filter_var($_POST['ChangePriority'], FILTER_SANITIZE_NUMBER_INT); 
+                    Ticket::updateTicketStatusAndPriority($ticket_id,$newStatus, $newPriority, $author);
+                }
+                header("Location: ams?page=show_ticket&id=".$ticket_id);
+                exit;
+                
+            }catch (PDOException $e) {
+                //ERROR: LIB DB is not online!
+                print_r($e);
+                //header("Location: index.php");
+                exit;
+            }
+            
+        }else{
+            //ERROR: No access!
+            $_SESSION['error_code'] = "403";
+            header("Location: index.php?page=error");
+            exit;
+        }
+    }else{
+        //ERROR: not logged in!
+        header("Location: index.php");
+        exit;
+    }
+    
+}

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/inc/createticket.php

@@ -0,0 +1,46 @@
+<?php
+
+function createticket(){
+
+    //if logged in
+    if(WebUsers::isLoggedIn()){
+        //in case user_id-GET param set it's value as target_id, if no user_id-param is given, use the session id.
+        if(isset($_GET['user_id'])){
+            
+            if(($_GET['user_id'] != $_SESSION['id']) && ( ! ticket_user::isMod(unserialize($_SESSION['ticket_user']))) ){
+                
+                //ERROR: No access!
+                $_SESSION['error_code'] = "403";
+                header("Location: index.php?page=error");
+                exit;
+                
+            }else{
+                //if user_id is given, then set it as the target_id
+                $result['target_id'] = filter_var($_GET['user_id'], FILTER_SANITIZE_NUMBER_INT);
+            }
+        
+        }else{
+            //set session_id as target_id
+            $result['target_id'] = $_SESSION['id'];
+            
+     
+        }
+        if(Helpers::check_if_game_client()){
+            //get all additional info, which is needed for adding the extra info page
+           $result[] =  $_GET;
+           $result['ingame'] = true;
+        }
+        
+       
+        //create array of category id & names
+        $catArray = Ticket_Category::getAllCategories();
+        $result['category'] = Gui_Elements::make_table_with_key_is_id($catArray, Array("getName"), "getTCategoryId" );
+        return $result;
+    
+    }else{
+        //ERROR: not logged in!
+        header("Location: index.php");
+        exit;
+    }
+    
+}

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/inc/show_ticket.php

@@ -0,0 +1,84 @@
+<?php
+
+function show_ticket(){
+    //if logged in
+    if(WebUsers::isLoggedIn() && isset($_GET['id'])){
+        
+        $result['user_id'] = unserialize($_SESSION['ticket_user'])->getTUserId();
+        $result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT); 
+        $target_ticket = new Ticket();
+        $target_ticket->load_With_TId($result['ticket_id']);
+        
+        if(Ticket_User::isMod(unserialize($_SESSION['ticket_user'] ))){    
+            if(isset($_POST['action'])){
+                switch($_POST['action']){
+                    case "forward":
+                        $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
+                        $group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
+                        $result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
+                        break;
+                    case "assignTicket":
+                        $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
+                        $result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id);
+                        break;
+                    case "unAssignTicket":
+                        $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
+                        $result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
+                        break;
+               
+                }
+            }
+        }      
+
+        if(($target_ticket->getAuthor() ==   unserialize($_SESSION['ticket_user'])->getTUserId())  || Ticket_User::isMod(unserialize($_SESSION['ticket_user']) )){
+            
+            $show_as_admin = false;
+            if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
+                $show_as_admin = true;
+            }
+            
+            $entire_ticket = Ticket::getEntireTicket( $result['ticket_id'],$show_as_admin);
+            Ticket_Log::createLogEntry($result['ticket_id'],unserialize($_SESSION['ticket_user'])->getTUserId(), 3);
+            $result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
+            $result['ticket_forwardedGroupName'] = $entire_ticket['ticket_obj']->getForwardedGroupName();
+            $result['ticket_forwardedGroupId'] = $entire_ticket['ticket_obj']->getForwardedGroupId();
+            $result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
+            $result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
+            $result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
+            $result['ticket_author'] = $entire_ticket['ticket_obj']->getAuthor();
+            $result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
+            $result['ticket_priorities'] = Ticket::getPriorityArray();
+            $result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
+            $result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
+            $result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
+            $result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
+            $webUser = new WebUsers(Assigned::getUserAssignedToTicket($result['ticket_tId']));
+            $result['ticket_assignedToText'] = $webUser->getUsername();
+            $result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
+            $result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
+            $i = 0;
+            foreach( $result['ticket_replies'] as $reply){
+                $webReplyUser = new WebUsers($reply['authorExtern']);
+                $result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername();
+                $i++;
+            }
+            if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
+                $result['isMod'] = "TRUE";
+                $result['statusList'] = Ticket::getStatusArray();
+                $result['sGroups'] = Gui_Elements::make_table_with_key_is_id(Support_Group::getAllSupportGroups(), Array("getName"), "getSGroupId" );
+            }
+            $result['hasInfo'] = $target_ticket->hasInfo();
+            return $result;
+            
+        }else{
+            //ERROR: No access!
+            $_SESSION['error_code'] = "403";
+            header("Location: index.php?page=error");
+            exit;
+        }
+    }else{
+        //ERROR: not logged in!
+        header("Location: index.php");
+        exit;
+    }
+}        

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/inc/show_user.php

@@ -0,0 +1,44 @@
+<?php
+
+function show_user(){
+     //if logged in
+    if(WebUsers::isLoggedIn()){
+        
+        if( !isset($_GET['id']) ||  Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) || $_GET['id'] == $_SESSION['id'] ){
+            
+            if(isset($_GET['id'])){
+                $result['target_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);        
+            }else{
+                $result['target_id'] = $_SESSION['id']; 
+            }
+            $webUser = new WebUsers($result['target_id']);
+            $result['target_name'] = $webUser->getUsername();
+            $result['mail'] = $webUser->getEmail();
+            //$info = $webUser->getInfo();
+            //$result['firstName'] = $info['FirstName'];
+            //$result['lastName'] = $info['LastName'];
+            //$result['country'] = $info['Country'];
+            //$result['gender'] = $info['Gender'];
+            
+            $ticket_user = Ticket_User::constr_ExternId($result['target_id']);
+            $result['userPermission'] = $ticket_user->getPermission();
+            if(Ticket_User::isAdmin(unserialize($_SESSION['ticket_user']))){
+                $result['isAdmin'] = "TRUE";
+            }
+            $ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId());
+            
+            $result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statustext","statusText","category"));
+            return $result;
+            
+        }else{
+            //ERROR: No access!
+            $_SESSION['error_code'] = "403";
+            header("Location: index.php?page=error");
+            exit;
+        }
+    }else{
+        //ERROR: not logged in!
+        header("Location: index.php");
+        exit;
+    }
+}        

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/ryzommanage.module

@@ -248,6 +248,8 @@ function ryzommanage_block_view($delta = '')
 }
 
 
+
+
 function _ams_handler()
 {
     
@@ -547,7 +549,20 @@ function top_bar()
     $userId = $user->uid;
     if (user_is_logged_in()) {
         // Logged in user
-        return "<div class='ryzomuserbar'>Notepad | Mail | Wiki | Profile | Craft Recipe-Book | Occupations | News/Events | <a href='/user/".$userId."/edit'>Account</a> | <a href='/user/logout'>Logout</a></div>";
+        //check permission, if user
+        if(ticket_user::isMod(unserialize($_SESSION['ticket_user']))){
+              return "<div class='ryzomuserbar'><a href='ams?page=show_user&id=".$userId."'>Profile</a> |
+        <a href='ams?page=createticket&id=".$userId."'>Create Ticket</a> | 
+        <a href='/user/".$userId."/edit'>Settings</a> | <a href='ams?page=userlist".$userId."'>Users</a> |
+        <a href='ams?page=show_queue&get=todo'>Queues</a> |
+        <a href='ams?page=sgroup_list'>Support Groups</a> | <a href='/user/logout'>Logout</a></div>";
+        
+        }else{
+            return "<div class='ryzomuserbar'><a href='ams?page=show_user&id=".$userId."'>Profile</a> |
+        <a href='ams?page=createticket&id=".$userId."'>Create Ticket</a> | 
+        <a href='/user/".$userId."/edit'>Settings</a> | <a href='/user/logout'>Logout</a></div>";
+        }
+       
     } else {
         return drupal_get_form('login_form');
         // Not logged in
@@ -1002,3 +1017,59 @@ function ryzommanage_help($path, $arg) {
       break;
   }
 }
+
+function ryzommanage_enable() {
+  // Check if our field is not already created.
+  if (!field_info_field('firstname')) {
+    $field = array(
+        'field_name' => 'firstname', 
+        'type' => 'text', 
+    );
+    field_create_field($field);
+
+    // Create the instance on the bundle.
+    $instance = array(
+        'field_name' => 'firstname', 
+        'entity_type' => 'user', 
+        'label' => 'First Name', 
+        'bundle' => 'user', 
+        // If you don't set the "required" property then the field wont be required by default.
+        'required' => FALSE,
+        'settings' => array(
+           // Here you inform either or not you want this field showing up on the registration form.
+            
+        ),
+        'widget' => array(
+            'type' => 'textfield',
+            'weight' => '1',
+        ), 
+    );
+    field_create_instance($instance);
+  }
+  
+  if (!field_info_field('secondname')) {
+    $field = array(
+        'field_name' => 'secondname', 
+        'type' => 'text', 
+    );
+    field_create_field($field);
+
+    // Create the instance on the bundle.
+    $instance = array(
+        'field_name' => 'secondname', 
+        'entity_type' => 'user', 
+        'label' => 'Second Name', 
+        'bundle' => 'user', 
+        // If you don't set the "required" property then the field wont be required by default.
+        'required' => FALSE,
+        'settings' => array(
+           // Here you inform either or not you want this field showing up on the registration form.
+        ),
+        'widget' => array(
+            'type' => 'textfield',
+            'weight' => '1',
+        ), 
+    );
+    field_create_instance($instance);
+  }
+}

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/templates/createticket.tpl

@@ -0,0 +1,38 @@
+{block name=content}
+
+    <h2>Create a new Ticket</h2>
+    <form id="changePassword" method="post" action="ams?page=createticket&id={$target_id}">
+    <table>
+	<tr>
+	    <td>
+		<label>Title</label>
+		<input type="text" size="60" id="Title" name="Title">
+	    </td>
+	</tr>
+	<tr>
+	    <td>	       
+		<label>Category</label>
+		<select name="Category">
+		    {foreach from=$category key=k item=v}
+			    <option value="{$k}">{$v}</option>
+		    {/foreach}
+		</select>
+	    </td>
+	</tr>
+	<tr>
+	    <td>			  
+		<label>Description</label>
+		<textarea rows="12" id="Content" style="width: 90%;" name="Content"></textarea>
+	    </td>
+	</tr>
+	<tr>
+	    <td>
+		<input type="hidden" name="function" value="create_ticket">
+		<input type="hidden" name="target_id" value="{$target_id}">		    
+		<button type="submit">Send Ticket</button>
+	    </td>
+	</tr>
+    </table>
+    </form>
+{/block}
+	

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/templates/dashboard.tpl

@@ -5,27 +5,27 @@
 		<tr>
 			<td width="25%">
 				<a data-original-title="{$nrAssignedWaiting} Assigned to you and waiting for support!" data-rel="tooltip" class="well span3 top-block"
-				   href="ams/?page=show_queue&get=create&userid={$user_id}&groupid=1&what=waiting_for_support&how=assigned&who=user">
+				   href="ams?page=show_queue&get=create&userid={$user_id}&groupid=1&what=waiting_for_support&how=assigned&who=user">
 					<div style="text-align:center;">Tickets Waiting for Direct Action:
 					<font color="red">{$nrAssignedWaiting}</font></div>
 				</a>
 			</td>
 			<td width="25%">
-				<a data-original-title="{$nrToDo} Tickets Todo." data-rel="tooltip" class="well span3 top-block" href="ams/?page=show_queue&get=todo">
+				<a data-original-title="{$nrToDo} Tickets Todo." data-rel="tooltip" class="well span3 top-block" href="ams?page=show_queue&get=todo">
 					<div style="text-align:center;">Tickets Todo:
 					<font color="red">{$nrToDo}</font></div>
 				</a>
 			</td>
 			<td width="25">
 	
-				<a data-original-title="By {$newestTicketAuthor}" data-rel="tooltip" class="well span3 top-block" href="ams/?page=show_ticket&id={$newestTicketId}">
+				<a data-original-title="By {$newestTicketAuthor}" data-rel="tooltip" class="well span3 top-block" href="ams?page=show_ticket&id={$newestTicketId}">
 					<div style="text-align:center;">Newest Ticket:
 					<font color="red">{$newestTicketTitle}</font></div>
 				</a>
 			</td>
 			<td width="25%">
 		
-				<a data-original-title="{$nrTotalTickets} tickets in total" data-rel="tooltip" class="well span3 top-block" href="ams/?page=show_queue&get=all">
+				<a data-original-title="{$nrTotalTickets} tickets in total" data-rel="tooltip" class="well span3 top-block" href="ams?page=show_queue&get=all">
 					<div style="text-align:center;">Total amount of Tickets:
 					<font color="red">{$nrTotalTickets}</font></div>
 				</a>

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/templates/show_ticket.tpl

@@ -0,0 +1,188 @@
+{block name=content}
+        <h1><u>Title</u>: {$ticket_title} [ID#{$ticket_tId}] </h1>
+	
+	<table>
+	    <tr>
+		{if isset($isMod) and $isMod eq "TRUE"}
+		<td>
+		    Ticket Assigning:
+		    {if $ticket_assignedTo eq 0}
+		       <form id="assign_ticket" class="form-vertical" method="post" action="" >
+			   <input type="hidden" name="ticket_id" value="{$ticket_tId}">
+			   <input type="hidden" name="action" value="assignTicket">
+			   <button type="submit">Assign Ticket</button>
+		       </form>
+		    {else if $ticket_assignedTo eq $user_id}
+		       <form id="assign_ticket" class="form-vertical" method="post" action="" >
+			   <input type="hidden" name="ticket_id" value="{$ticket_tId}">
+			   <input type="hidden" name="action" value="unAssignTicket">
+			   <button type="submit">Remove Assign</button>
+		       </form>
+		    {/if}
+		</td>
+		<td>
+		    Forward to Group:	    
+		    <form id="forward" class="form-vertical" method="post" action="">
+		    <select name="group">
+				<option></option>
+			{foreach from=$sGroups key=k item=v}
+				<option value="{$k}">{$v}</option>
+			{/foreach}
+		    </select>		
+		    <input type="hidden" name="ticket_id" value="{$ticket_tId}">
+		    <input type="hidden" name="action" value="forward">
+		    <button type="submit">Forward</button>
+		    </form>
+		</td>
+		{/if}		
+		{if isset($isMod) and $isMod eq "TRUE"}<td><a href="ams?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></td>{/if}
+		
+		 <td><a href="ams?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></td>
+		 {if $hasInfo}<td><a href="ams?page=show_ticket_info&id={$ticket_tId}">Show ticket Info</a></td>{/if}
+		
+	     </tr>
+	</table>
+		
+		
+			     
+	 {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
+	 <font color="green">
+		 <p>{$success_assigned}</p>
+	 </font>
+	 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
+	 <font color="green">
+		 <p>{$success_unassigned}</p>
+	 </font>
+	 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
+	 <font color="red">
+		 <p>{$ticket_not_existing}</p>
+	 </font>
+	 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
+	 <font color="red">
+		 <p>{$ticket_already_assigned}</p>
+	 </font>
+	 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
+	 <font color="red">
+		 <p>{$ticket_not_assigned}</p>
+	 </font>
+	 {/if}
+	 
+	 {if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
+	 <font color="red">
+		 <p>{$invalid_sgroup}</p>
+	 </font>
+	 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
+	 <font color="red">
+		 <p>{$ticket_not_existing}</p>
+	 </font>
+	 {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
+	 <font color="green">
+		 <p>{$success_forwarded}</p>
+	 </font>
+	 {/if}
+	 
+	<form id="changeTicket"  method="post" action="ams?page=show_ticket&id={$ticket_tId}">
+	<table width=100%>
+		<tr>
+		    <td width=33%><strong>Original Submitted: </strong>{$ticket_timestamp}</td>
+		    <td width=33%><strong>Last Updated: </strong>{$ticket_lastupdate}</td>
+		    <td width=33%><strong>Status: </strong>{if $ticket_status neq 3}<font color="green">Open</font>{/if} <font color="{if $ticket_status eq 0}orange{else if $ticket_status eq 1}green{else if $ticket_status eq 3}red{/if}"><strong>{$ticket_statustext}</strong></font></td> 
+	      </tr>
+		<tr>
+		    <td width=33%><strong>Category: </strong>{$ticket_category}</td>
+		    <td width=33%><strong>Priority: </strong>{$ticket_prioritytext}</td>
+		    <td width=33%><strong>Support Group: </strong>
+			<span class="label label-info">
+			    {if $ticket_forwardedGroupName eq "0"}
+				<i>{$public_sgroup}</i>
+			    {else}
+				<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}">{$ticket_forwardedGroupName}</a>
+			    {/if}
+			</span>
+		    </td>                  
+		</tr>
+		<tr>
+		    <td width=33%><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a> {else}<i> {$not_assigned}</i> {/if}</td>
+		    <td width=33%></td>
+		    <td width=33%></td> 
+	      </tr>
+	</table>
+		
+	
+	<table class="table table-bordered" >
+	    <tbody>
+		{foreach from=$ticket_replies item=reply}
+		<tr>
+		    <td>
+			<p>
+			    <font color="blue"> {$reply.timestamp}</font>
+			    {if $reply.permission eq '1'}
+			    <span class="label label-success"><strong>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"> {$reply.author}{else} {$reply.author} {/if}</a></strong></span>
+			    {else if $reply.permission gt '1'}
+			    <span class="label label-warning"><strong>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}">{$reply.author}{else} {$reply.author} {/if}</a></strong></span>
+			    {/if}
+			</p>
+			<p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
+		    </td>
+		</tr>
+		{/foreach}
+		
+		{if $ticket_status eq 3}
+		<tr>
+		    <td>
+			<p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
+		    </td>
+		</tr>
+		{/if}
+		
+		<tr>
+		    <td>
+			<form id="reply" class="form-vertical" method="post" action="ams?page=show_ticket&id={$ticket_tId}">
+			{if $ticket_status neq 3}
+			    <legend>{$t_reply}:</legend>
+			    <label>{$t_fill}</label>
+			    <textarea rows="6" class="span12" style="width: 90%;" id="Content" name="Content"></textarea>
+			    {if isset($isMod) and $isMod eq "TRUE"}	     
+				<label>Options</label>
+				<input type="checkbox" name="hidden">Hide reply for user.
+			    {/if}
+			{/if}
+		    </td>
+		</tr>
+		<tr>
+		    <td>
+			{if isset($isMod) and $isMod eq "TRUE"}
+			<div style="display: inline-block;">
+			    <label>Change status to</label>
+			    <select name="ChangeStatus">
+				{foreach from=$statusList key=k item=v}
+					<option value="{$k}">{$v}</option>
+				{/foreach}
+			    </select>	
+			</div>
+			<div style="display: inline-block; margin-left:10px;"">
+			    <label>Change priority to</label>		    
+			    <select name="ChangePriority">
+			        {foreach from=$ticket_priorities key=k item=v}
+				        <option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
+			        {/foreach}
+			    </select>	
+			</div>
+			{/if}
+		    </td>
+		</tr>
+		<tr>
+		    <td>
+			<input type="hidden" name="function" value="reply_on_ticket">
+			<input type="hidden" name="ticket_id" value="{$ticket_id}">
+			<button type="submit" class="btn btn-primary" >{$t_send}</button>
+			</form>
+		    </td>
+		</tr>
+	    </tbody>
+	</table>
+	  
+       
+   
+{/block}
+	

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/templates/show_user.tpl

@@ -1,17 +1,8 @@
 {block name=content}
-<div class="row-fluid sortable ui-sortable">
+
-    <div class="box span9">
-        <div class="box-header well" data-original-title="">
             <h2><i class="icon-user"></i> Profile of {$target_name}</h2>
-            <div class="box-icon">
+         
-                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+		<table >
-                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
-            </div>
-        </div>
-        <div class="box-content">
-            <div class="row-fluid">
-                <legend>Info</legend>
-		<table class="table table-striped" >
 		    <tbody>
 			<tr >
 			    <td><strong>Email:</strong></td>
@@ -21,96 +12,60 @@
 			<tr >
 			    <td><strong>Role:</strong></td>
 			    <td>
-			    {if $userPermission eq 1}<span class="label label-success">User</span>{/if}
+			    {if $userPermission eq 1}<font color="green">User</font>{/if}
-			    {if $userPermission eq 2}<span class="label label-warning">Moderator</span>{/if}
+			    {if $userPermission eq 2}<font color="orange">Moderator</font>{/if}
-			    {if $userPermission eq 3}<span class="label label-important">Admin</span>{/if}
+			    {if $userPermission eq 3}<font color="red">Admin</font>{/if}
 			    </td>                           
 			</tr>
-			{if $firstName neq ""}
+
-			<tr>
-			    <td><strong>Firstname:</strong></td>
-			    <td>{$firstName}</td>                           
-			</tr>
-			{/if}
-			{if $lastName neq ""}
-			<tr>
-			    <td><strong>LastName:</strong></td>
-			    <td>{$lastName}</td>                           
-			</tr>
-			{/if}
-			{if $country neq ""}
-			<tr>
-			    <td><strong>Country:</strong></td>
-			    <td>{$country}</td>                           
-			</tr>
-			{/if}
-			{if $gender neq 0}
-			<tr>
-			    <td><strong>Gender:</strong></td>
-			    {if $gender eq 1}
-			    <td><strong>♂</strong></td>
-			    {else if $gender eq 2}
-			    <td><strong>♀</strong></td>
-			    {/if}
-			</tr>
-			{/if}
 		    </tbody>
 		</table>
-	    </div>                   
-        </div>
-    </div><!--/span-->
 	
-    <div class="box span3">
+    
-        <div class="box-header well" data-original-title="">
+        
             <h2><i class="icon-th"></i>Actions</h2>
-            <div class="box-icon">
+                <table width="100%">
-                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+		    <tr>
-                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
+			<td width="25%">
-            </div>
+			    <a href="ams?page=settings&id={$target_id}">Edit User</a>
-        </div>
+			</td>
-        <div class="box-content">
+			<td width="25%">
-            <div class="row-fluid">
+			    <a href="ams?page=createticket&user_id={$target_id}">Send Ticket</a>
-		<div class="btn-group">
+			</td>
-                <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
-                <ul class="dropdown-menu">
-		    <li class="divider"></li>
-		    <li><a href="index.php?page=settings&id={$target_id}">Edit User</a></li>
-		    <li><a href="index.php?page=createticket&user_id={$target_id}">Send Ticket</a></li>
-		    <li class="divider"></li>
 			{if isset($isAdmin) and $isAdmin eq 'TRUE' and $target_id neq 1}
 			    {if $userPermission eq 1}
-			<li><a href="index.php?page=change_permission&user_id={$target_id}&value=2">Make Moderator</a></li>
+			    <td width="25%">
-			<li><a href="index.php?page=change_permission&user_id={$target_id}&value=3">Make Admin</a></li>
+				<a href="ams?page=change_permission&user_id={$target_id}&value=2">Make Moderator</a>
+			    </td>
+			    <td width="25%">
+				<a href="ams?page=change_permission&user_id={$target_id}&value=3">Make Admin</a>
+			    </td>
 			    {else if $userPermission eq 2 }
-			<li><a href="index.php?page=change_permission&user_id={$target_id}&value=1">Demote to User</a></li>
+			    <td width="25%">
-			<li><a href="index.php?page=change_permission&user_id={$target_id}&value=3">Make Admin</a></li>
+				<a href="ams?page=change_permission&user_id={$target_id}&value=1">Demote to User</a>
+			    </td>
+			    <td width="25%">
+				<a href="ams?page=change_permission&user_id={$target_id}&value=3">Make Admin</a>
+			    </td>
 			    {else if $userPermission eq 3 }
-			<li><a href="index.php?page=change_permission&user_id={$target_id}&value=1">Demote to User</a></li>
+			    <td width="25%">
-			<li><a href="index.php?page=change_permission&user_id={$target_id}&value=2">Demote to Moderator</a></li>
+				<a href="ams?page=change_permission&user_id={$target_id}&value=1">Demote to User</a>
-			{/if}
+			    </td>
-			<li class="divider"></li>
+			    <td width="25%">
+				<a href="ams?page=change_permission&user_id={$target_id}&value=2">Demote to Moderator</a>
+			    </td>
 			    {/if}
 			   
-                </ul>
+			{/if}
-              </div>
+		    </tr>
-            </div>                   
+                </table>
-        </div>
+      
-    </div><!--/span-->
+ 
-</div><!--/row-->
   
-<div class="row-fluid sortable ui-sortable">
-    <div class="box span9">
-        <div class="box-header well" data-original-title="">
             <h2><i class="icon-tag"></i> Tickets of {$target_name}</h2>
-            <div class="box-icon">
+           
-                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
-                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
-            </div>
-        </div>
-        <div class="box-content">
-            <div class="row-fluid">
                 <legend>Tickets</legend>
-		<table class="table table-striped table-bordered bootstrap-datatable datatable">
+		<table>
 		    <thead>
 			    <tr>
 				    <th>ID</th>
@@ -124,7 +79,7 @@
 			  {foreach from=$ticketlist item=ticket}
 			  <tr>
 				<td>{$ticket.tId}</td>
-				<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
+				<td><a href ="ams?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
 				<td class="center"><i>{$ticket.timestamp}</i></td>
 				<td class="center">{$ticket.category}</td>
 
@@ -134,9 +89,7 @@
 	  
 		    </tbody>
 	    </table>            
-	    </div>
+	
-	</div>
+
-    </div><!--/span-->
-</div><!--/row-->
 {/block}
 	

code/ryzom/tools/server/ryzom_ams/drupal_module/ryzommanage/todo.txt

@@ -1,2 +1,3 @@
 -Remove full path in autoload functions
 -Make Permission www dependend, so it can be implemented in drupal with hook_permission();
+-in helpers make_folders  mkdir($value); should be drupal_mkdir();