aleajactaest/khanat-opennel-code
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90 commits

Author SHA1 Message Date
Quitta
b12f630077 queue creator works also added a few extra default queues 
--HG--
branch : quitta-gsoc-2013
 2013-07-23 23:38:06 +02:00
Quitta
7fba0cab1c when the ticket starter replies on a ticket the ticket status changes to waiting for support automatically! 
--HG--
branch : quitta-gsoc-2013
 2013-07-22 22:58:12 +02:00
Quitta
6887ee889e updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged! 
--HG--
branch : quitta-gsoc-2013
 2013-07-22 20:33:34 +02:00
Quitta
63666aef9b showing in the queue to what support_group the ticket is sent to, also made the query bigger and changed the todo query as primary! 
--HG--
branch : quitta-gsoc-2013
 2013-07-22 18:22:21 +02:00
Quitta
d140af612e Forward works, though needs refinement! also is shown in ticket info bar 
--HG--
branch : quitta-gsoc-2013
 2013-07-22 14:51:42 +02:00
Quitta
3e5568e760 forgot to add tge class 
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branch : quitta-gsoc-2013
 2013-07-22 13:19:21 +02:00
Quitta
e9853f3262 Big Query that makes it possible to see the todo list, also had to fix the assign/unassign 
--HG--
branch : quitta-gsoc-2013
 2013-07-21 17:56:24 +02:00
Quitta
46f2ad2274 made the todo queue 
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branch : quitta-gsoc-2013
 2013-07-21 15:38:22 +02:00
Quitta
fdef0d55dc People can assign and unassign to a ticket 
--HG--
branch : quitta-gsoc-2013
 2013-07-21 03:49:31 +02:00
Quitta
8f38980a00 in the show queue, it also shows the assigned users name :) 
--HG--
branch : quitta-gsoc-2013
 2013-07-20 14:45:05 +02:00
Quitta
6d8a79da5a base class for assigned added 
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branch : quitta-gsoc-2013
 2013-07-20 13:19:14 +02:00
Quitta
f41c9ab65e forgot to push the time-format in config file update! :) 
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branch : quitta-gsoc-2013
 2013-07-20 01:04:20 +02:00
Quitta
9d90043a76 fixed error in time elapsed function and removed the queue structure, one queue class would suffice I guess 
--HG--
branch : quitta-gsoc-2013
 2013-07-19 23:36:34 +02:00
Quitta
f922b14e30 Outputted time is handled by using the Helpers::outputTime function, this makes changees to the time format easy. 
Also made it possible for admins to edit roles directly in the userlist.

--HG--
branch : quitta-gsoc-2013
 2013-07-19 16:30:58 +02:00
Quitta
19e26b93a9 Admins/Mods can post hidden replies! 
--HG--
branch : quitta-gsoc-2013
 2013-07-19 15:59:39 +02:00
Quitta
895604e6ac Promoting a user to mod/admin or mod to admin, or demoting mod to user, admin to mod/user is now possible! 
--HG--
branch : quitta-gsoc-2013
 2013-07-19 03:05:12 +02:00
Quitta
a9cfd48df9 refactored to admin/mod + changed install file + added mod menu 
--HG--
branch : quitta-gsoc-2013
 2013-07-18 21:12:03 +02:00
Quitta
b1836e7944 changed system to mod/admin permissions, though there's still a bug in show_ticket 
--HG--
branch : quitta-gsoc-2013
 2013-07-18 12:43:33 +02:00
Quitta
be65b89d86 Deletion of support_groups is possible, on delete cascade is pretty cool :D 
--HG--
branch : quitta-gsoc-2013
 2013-07-16 17:43:55 +02:00
Quitta
2410160c63 Delete a user out of a support_group is possible, have to look up how to do the deletion of a group while keeping referential integrity in mind! 
--HG--
branch : quitta-gsoc-2013
 2013-07-16 16:43:58 +02:00
Quitta
465c9c531a It's now possible to add someone to a support group 
--HG--
branch : quitta-gsoc-2013
 2013-07-16 04:58:54 +02:00
Quitta
ac5c8378bc Show single group and there users almost done 
--HG--
branch : quitta-gsoc-2013
 2013-07-15 21:18:51 +02:00
Quitta
8d08ff0db0 support group class added + list of support groups added! 
--HG--
branch : quitta-gsoc-2013
 2013-07-15 17:29:19 +02:00
Quitta
5a8f45f88c # ticket queues, though moving away from this approach 
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branch : quitta-gsoc-2013
 2013-07-14 22:33:09 +02:00
Quitta
b64d27a427 ticket queue base added 
--HG--
branch : quitta-gsoc-2013
 2013-07-14 16:38:36 +02:00
Quitta
16de8b0f3b small fix to make it run on my server 
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branch : quitta-gsoc-2013
 2013-07-14 03:05:13 +02:00
Quitta
6f43d4f003 Show single replies works, though the code for it is a bit ugly, have to refactor that though 
--HG--
branch : quitta-gsoc-2013
 2013-07-13 23:18:49 +02:00
Quitta
c1b7915219 show time elapsed as tooltip, which could be handy, started making the show_reply.tpl 
--HG--
branch : quitta-gsoc-2013
 2013-07-13 18:04:40 +02:00
Quitta
5d2e9dbf96 use language ini files to select correct log thing 
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branch : quitta-gsoc-2013
 2013-07-13 16:41:52 +02:00
Quitta
c7e58da11f Show the logs in show_ticket_log 
--HG--
branch : quitta-gsoc-2013
 2013-07-13 03:46:15 +02:00
Quitta
a8ee2f46f6 started working on the show_ticket_log and encapsulated the createReply of ticket_reply into a ticket class function 
--HG--
branch : quitta-gsoc-2013
 2013-07-12 20:10:17 +02:00
Quitta
aa26110823 added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc 
--HG--
branch : quitta-gsoc-2013
 2013-07-12 19:43:33 +02:00
Quitta
d1475a6eec Changed database all ID's to Unsigned, also added ticket_log table + started working on the class file 
--HG--
branch : quitta-gsoc-2013
 2013-07-12 14:06:06 +02:00
Quitta
bc238fba7a fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority. 
DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.

--HG--
branch : quitta-gsoc-2013
 2013-07-11 20:31:34 +02:00
Quitta
24b08104f9 added admin function to change setting + changed color of admin bg when they reply + some other fixes 
--HG--
branch : quitta-gsoc-2013
 2013-07-11 02:39:52 +02:00
Quitta
b1473fad58 ticket reply show correct username, this was harder then expected 
--HG--
branch : quitta-gsoc-2013
 2013-07-10 22:40:01 +02:00
Quitta
0b72b5cd67 replying on a ticket is now possible though still have to fix the username being shown. 
--HG--
branch : quitta-gsoc-2013
 2013-07-10 20:46:26 +02:00
Quitta
9003f4781a Refacoring of DBLayer seems to work now :) 
--HG--
branch : quitta-gsoc-2013
 2013-07-10 12:36:14 +02:00
Quitta
f98a4617f0 fixed some hidden error in the syncing 
--HG--
branch : quitta-gsoc-2013
 2013-07-10 10:28:39 +02:00
Quitta
8981556796 fixed row formatting of the responses 
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branch : quitta-gsoc-2013
 2013-07-10 09:44:45 +02:00
Quitta
5c623e0bd3 Show_Ticket starts to work :) 
--HG--
branch : quitta-gsoc-2013
 2013-07-10 02:41:03 +02:00
Quitta
fca8eb1ced make_table_with_key_is_id function added to replace and use for like filling the category array, I guess it will be used in the future for a lot of different things 
--HG--
branch : quitta-gsoc-2013
 2013-07-09 16:34:43 +02:00
Quitta
ba69c5939e added gui_elements class 
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branch : quitta-gsoc-2013
 2013-07-09 16:03:52 +02:00
Quitta
9d3317eb0c Show the user his tickets in the user profile screen 
--HG--
branch : quitta-gsoc-2013
 2013-07-09 01:03:49 +02:00
Quitta
1e4daba4ae updated install, added create_Ticket function as wrapper! 
--HG--
branch : quitta-gsoc-2013
 2013-07-08 14:49:03 +02:00
Quitta
fa07e3cd16 added mennu item for createticket 
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branch : quitta-gsoc-2013
 2013-07-08 09:58:29 +02:00
Quitta
21d3bf363b create ticket works, also admins can create other people's tickets 
--HG--
branch : quitta-gsoc-2013
 2013-07-08 09:40:48 +02:00
Quitta
56fa0bf238 Creation of a ticket (not the content yet though) seems to work 
--HG--
branch : quitta-gsoc-2013
 2013-07-06 22:38:57 +02:00
Quitta
a81b2dc9b3 woops forgot to add those in last update, also loading all categories from the db works now 
--HG--
branch : quitta-gsoc-2013
 2013-07-06 19:12:55 +02:00
Quitta
a3b284077c createticket template done + when registering: create ticket_user + when login make session object ticket_user 
--HG--
branch : quitta-gsoc-2013
 2013-07-06 18:27:25 +02:00