{block name=content} <tr><td> <table width="100%" cellspacing="0" cellpadding="0" border="0"> <tr bgcolor="{$second_menu_bg_color}" valign="middle"> <td> <table> <tr> <td> <table cellspacing="0" cellpadding="4"> <tr> <td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_queue&get=todo">Todo tickets</a></td> <td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_queue&get=all">All tickets</a></td> <td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_queue&get=all_open">All open tickets</a></td> <td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_queue&get=archive">Ticket Archive</a></td> <td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_queue&get=not_assigned">Not Assigned Tickets</a></td> </tr> </table> </td> </tr> </table> </td> </tr> <tr> <td height="3" bgcolor="#000000"></td> </tr> </table> </td></tr> <tr><td> <table width="100%" bgcolor="{$title_bg_color}" cellspacing="2"> <tr><td height="7"></td><td></td></tr> <tr> <td width="3%"></td> <td width="100%" height="12" valign="middle"><h1>Ticket Queue: {$queue_view}</h1></td> </tr> <tr> <td height="5"></td><td></td> </tr> </table> </td></tr> <tr><td> <table width="100%" cellspacing="0" cellpadding="0" border="0"> <tr bgcolor="#000000" valign="middle"> <td> <table> <tr><td height="8"></td></tr> </table> </td> </tr> <tr><td height="2"></td></tr> <tr><td height="1" bgcolor="#000000"></td></tr> <tr><td height="10"></td></tr> <tr valign="middle"> <td> <table width="100%" height="100%" cellpadding="10"> <tr><td> <table width="100%" bgcolor="{$main_tbl_color}" border="2"> <tr><td> <table width="100%" cellpadding="10"> <tr><td> <p><h3>Tickets</h3></p> <p> <form id="create_queue" method="post" action="{$ingame_webpath}?page=show_queue&get=create"> <table width="100%" bgcolor="#00000060" border="1"> <tr> <td width="5"></td> <td valign="middle"> Show </td> <td> <select size ="100" name="what"> <option value="all" {if $prev_created_what eq "all"}selected="selected"{/if}>all</option> <option value="waiting_for_support" {if $prev_created_what eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option> <option value="waiting_for_users" {if $prev_created_what eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option> <option value="closed" {if $prev_created_what eq "closed"}selected="selected"{/if}>closed</option> </select> </td> <td valign="middle"> tickets </td> <td> <select style="width: 110px;" name="how"> <option value="assigned" {if $prev_created_how eq "assigned"}selected="selected"{/if}>assigned</option> <option value="not_assigned" {if $prev_created_how eq "not_assigned"}selected="selected"{/if}>not assigned</option> </select> </td> <td valign="middle"> to </td> <td> <select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);"> <option value="user" {if $prev_created_who eq "user"}selected="selected"{/if}>user</option> <option value="support_group" {if $prev_created_who eq "support_group"}selected="selected"{/if}>Group</option> </select> </td> <td valign="middle">:</td> <td> <select style="width: 140px;" name="userid"> <option>select user</option> {foreach from=$teamlist item=member} <option value="{$member.tUserId}" {if $prev_created_userid eq $member.tUserId}selected="selected"{/if}>{$member.name}</option> {/foreach} </select> </td> <td valign="middle"> or </td> <td> <select style="width: 140px;" name="groupid"> <option>select group</option> {foreach from=$grouplist item=group} <option value="{$group.sGroupId}" {if $prev_created_groupid eq $group.sGroupId}selected="selected"{/if}>{$group.name}</option> {/foreach} </select> </td> <td valign="middle"> <input type="hidden" name="action" value="create_queue"> <input type="submit" value="View"/> </td> <td width="30%"></td> </tr> </table> </form> </p> <p> <table width="100%" cellpadding="4" cellspacing="2"> <tr bgcolor="{$table_header_tr_color}"> <td>ID</td> <td>Title</td> <td>Assigned</td> <td>Timestamp</td> <td>Category</td> <td>Status</td> <td>SupportGroup</td> <td>Actions</td> </tr> {foreach from=$tickets item=ticket} <tr> <td>{$ticket.tId}</td> <td><a href ="{$ingame_webpath}?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td> <td>{if $ticket.assignedText neq ""} <a href="{$ingame_webpath}?page=show_user&id={$ticket.assigned}">{$ticket.assignedText}</a>{else} {$not_assigned} {/if}</td> <td class="center"><span title="{$ticket.timestamp_elapsed}" data-rel="tooltip" data-placement="right">{$ticket.timestamp}</span></td> <td class="center">{$ticket.category}</td> <td class="center">{if $ticket.status eq 0}<font color="green">{else if $ticket.status eq 1}<font color="orange">{else if $ticket.status eq 2}<font color="red">{/if}{$ticket.statusText}</font></td> <td class="center"> {if $ticket.forwardedGroupName eq "0"} {$public_sgroup} {else} <a href="{$ingame_webpath}?page=show_sgroup&id={$ticket.forwardedGroupId}">{$ticket.forwardedGroupName}</a> {/if} </td> <td> {if $ticket.assigned eq 0} <form id="assign_ticket" class="form-vertical" method="post" action="{$ingame_webpath}?page=show_queue&get=todo" style="margin:0px 0px 0px;"> <input type="hidden" name="ticket_id" value="{$ticket.tId}"> <input type="hidden" name="action" value="assignTicket"> <input type="submit" value="Assign Ticket"/> </form> {else if $ticket.assigned eq $user_id} <form id="assign_ticket" class="form-vertical" method="post" action="{$ingame_webpath}?page=show_queue&get=todo" style="margin:0px 0px 0px;"> <input type="hidden" name="ticket_id" value="{$ticket.tId}"> <input type="hidden" name="action" value="unAssignTicket"> <input type="submit" value="Remove Assign"/> </form> {/if} </td> </tr> {/foreach} </table> </p> </td></tr> <tr><td align = "center"> <table> <tr> <td><a href="{$pagination_base_link}&pagenum=1">«</a></td> {foreach from=$links item=link} <td {if $link == $currentPage}bgcolor="{$pagination_current_page_bg}"{/if}><a href="{$pagination_base_link}&pagenum={$link}">{$link}</a></td> {/foreach} <td><a href="{$pagination_base_link}&pagenum={$lastPage}">»</a></td> </tr> </table> </td></tr> </table> </td></tr> {if isset($ACTION_RESULT)} <tr><td> <table width="100%" bgcolor="{$main_tbl_color}" border="1"> <tr><td height="4"></td></tr> <tr> <td valign="middle"> {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"} <p> <font color="green">{$success_assigned}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"} <p> <font color="green">{$success_unassigned}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"} <p> <font color="red">{$ticket_not_existing}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"} <p> <font color="red">{$ticket_already_assigned}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"} <p> <font color="red">{$ticket_not_assigned}</font> </p> {/if} </td> </tr> <tr><td height="4"></td></tr> <table> </td></tr> {/if} </table> </td></tr> </table> </td> </tr> </table> </td></tr> {/block}