{block name=content} <div class="sortable row-fluid ui-sortable"> <a data-original-title="{$nrAssignedWaiting} Assigned to you and waiting for support!" data-rel="tooltip" class="well span3 top-block" href="index.php?page=show_queue&get=create&userid={$user_id}&groupid=1&what=waiting_for_support&how=assigned&who=user"> <span class="glyphicon glyphicon-exclamation-sign lg-icon red"></span> <div>Tickets Waiting for Direct Action</div> <span class="notification red">{$nrAssignedWaiting}</span> </a> <a data-original-title="{$nrToDo} Tickets Todo." data-rel="tooltip" class="well span3 top-block" href="index.php?page=show_queue&get=todo"> <span class="glyphicon glyphicon-edit lg-icon yellow"></span> <div>Tickets Todo</div> <span class="notification red">{$nrToDo}</span> </a> <a data-original-title="By {$newestTicketAuthor}" data-rel="tooltip" class="well span3 top-block" {if $newestTicketId != null}href="index.php?page=show_ticket&id={$newestTicketId}"{/if}> <span class="glyphicon glyphicon-flag lg-icon green"></span> <div>Newest Ticket</div> <span class="notification blue">{if $newestTicketId != null}{$newestTicketTitle}{else}No Tickets!{/if}</span> </a> <a data-original-title="{$nrTotalTickets} tickets in total" data-rel="tooltip" class="well span3 top-block" href="index.php?page=show_queue&get=all"> <span class="glyphicon glyphicon-briefcase lg-icon blue"></span> <div>Total amount of Tickets</div> <span class="notification blue">{$nrTotalTickets}</span> </a> </div> <div class="row-fluid"> <div class="box col-md-12"> <div class="panel panel-default"> <div class="panel-heading"> <span class="icon-info-sign"></span> {$home_title} </div> <div class="panel-body"> <p><strong>{$home_info}</strong></p> <p>This is the GSOC project of Daan Janssens mentored by Matthew Lagoe.</p> <p>The features as admin covered in this project are:</p> <ul> <li>Manage user accounts</li> <li>Make users moderator or admin</li> <li>browse user's tickets</li> <li>Create a new ticket for a specific user as admin</li> <li>Create a new support group (and link an email to it)</li> <li>Add mods to support groups</li> <li>Assign ticket to you</li> <li>Forward ticket to a support group</li> <li>Add hidden messages to a ticket only viewable by other mods</li> <li>Browse ticket queues or create one dynamically</li> <li>Sync changes after the game server is back up after being down for a while</li> <li>Browse the log of a ticket</li> <li>Browse additional info sent along when a ticket is created ingame</li> <li>All the above can be done while ingame too</li> </ul> <div class="clearfix"></div> </div> </div> </div> </div> {/block}