{block name=content} <tr><td> <table width="100%" cellspacing="0" cellpadding="0" border="0"> <tr bgcolor="{$second_menu_bg_color}" valign="middle"> <td> <table> <tr> <td> <table cellspacing="0" cellpadding="4"> <tr> {if isset($isMod) and $isMod eq "TRUE"}<td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></td>{/if} <td valign="middle" nowrap><a href="{$ingame_webpath}?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></td> {if $hasInfo}<td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_ticket_info&id={$ticket_tId}">Show Additional Info</a></td>{/if} </tr> </table> </td> </tr> </table> </td> </tr> <tr> <td height="3" bgcolor="#000000"></td> </tr> </table> </td></tr> <tr><td> <table width="100%" bgcolor="{$title_bg_color}" cellspacing="2"> <tr><td height="7"></td><td></td></tr> <tr> <td width="3%"></td> <td width="100%" height="12" valign="middle"><h1>[{$t_title}-#{$ticket_tId}] {$ticket_title}</h1></td> </tr> <tr> <td height="5"></td><td></td> </tr> </table> </td></tr> <tr><td> <table width="100%" cellspacing="0" cellpadding="0" border="0"> <tr bgcolor="#000000" valign="middle"> <td> <table> <tr><td height="8"></td></tr> </table> </td> </tr> <tr><td height="2"></td></tr> <tr><td height="1" bgcolor="#000000"></td></tr> <tr><td height="10"></td></tr> <tr valign="middle"> <td> <table width="100%" height="100%" cellpadding="10"> <tr><td> <table width="100%" bgcolor="{$main_tbl_color}" border="2"> <tr><td> <table cellpadding="10" width="100%"> <tr><td> <table cellpadding="5" width="100%"> <tr><td> <table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%"> <tr><td> <table cellpadding="3" width="100%"> <tr> <td><font color="{$info_color}">Submitted: </font>{$ticket_timestamp}</td> <td><font color="{$info_color}">Last Updated: </font>{$ticket_lastupdate}</td> <td><font color="{$info_color}">Status: </font>{if $ticket_status neq 3}<font color="green">Open</font>{/if} {if $ticket_status eq 3} <font color="red">{$ticket_statustext}</font>{else}{$ticket_statustext} {/if}</td> </tr> <tr> <td><font color="{$info_color}">Category: </font>{$ticket_category}</td> <td><font color="{$info_color}">Priority </font>{$ticket_prioritytext}</td> <td><font color="{$info_color}">Support Group: </font> <span class="label label-info"> {if $ticket_forwardedGroupName eq "0"} {$public_sgroup} {else} <a href="{$ingame_webpath}?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a> {/if} </span> </td> </tr> <tr> <td><font color="{$info_color}">Assigned To: </font>{if $ticket_assignedTo neq ""} <a href="{$ingame_webpath}?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a>{else} {$not_assigned} {/if}</td> <td></td> <td></td> </tr> </table> </td></tr> </table> </td></tr> <tr><td> <table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%"> {foreach from=$ticket_replies item=reply} <tr> <td {if $reply.permission gt '1'} {if $reply.hidden eq 0} bgcolor="{$team_reply_tbl_color}"{else if $reply.hidden eq 1} bgcolor="{$hidden_reply_tbl_color}"{/if}{/if}> <table cellpadding="3"> <tr><td> <p> <font color="{$info_color}"> {$reply.timestamp}</font> {if $reply.permission eq '1'} <span class="label label-success"><strong><i class="icon-user icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span> {else if $reply.permission gt '1'} <span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="{$team_color}"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span> {/if} </p> <p><pre>{$reply.replyContent}</pre></p> </td></tr> </table> </td> </tr> {/foreach} {if $ticket_status eq 3} <tr> <td bgcolor="{$closed_tbl_color}"> <table cellpadding="4"> <tr><td> <p><pre><h4>[Ticket is closed]</h4></pre></p> </td></tr> </table> </td> </tr> {/if} <tr> <td> <form id="reply" class="form-vertical" method="post" action="{$ingame_webpath}"> <table cellpadding="4"> <tr><td height="5"></td></tr> <tr> <td> <p><h4>{$t_reply}:</h4></p> </td> </tr> {if $ticket_status neq 3} <tr> <td><textarea cols="50" id="Content" name="Content"><br><br><br></textarea></td> </tr> {if isset($isMod) and $isMod eq "TRUE"} <tr> <td><input type="checkbox" name="hidden">Hide reply for user.</td> </tr> {/if} {/if} <tr> <td> {if isset($isMod) and $isMod eq "TRUE"} <table> <tr> <td> Change status to <select name="ChangeStatus"> {foreach from=$statusList key=k item=v} <option value="{$k}">{$v}</option> {/foreach} </select> </td> <td> Change priority to <select name="ChangePriority"> {foreach from=$ticket_priorities key=k item=v} <option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option> {/foreach} </select> </td> </tr> </table> {/if} </td> </tr> <tr> <td> <input type="hidden" name="function" value="reply_on_ticket"> <input type="hidden" name="ticket_id" value="{$ticket_id}"> <input type="submit" value="{$t_send}"/> </td> </tr> </table> </form> </td> </tr> </table> </td></tr> {if isset($isMod) and $isMod eq "TRUE"} <tr><td> <table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%"> <tr><td> <table cellpadding="3" width="100%"> <tr> <td> <p> Ticket Assigning: {if $ticket_assignedTo eq 0} <form id="assign_ticket" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}"> <input type="hidden" name="ticket_id" value="{$ticket_tId}"> <input type="hidden" name="action" value="assignTicket"> <input type="submit" value="Assign Ticket"/> </form> {else if $ticket_assignedTo eq $user_id} <form id="assign_ticket" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}"> <input type="hidden" name="ticket_id" value="{$ticket_tId}"> <input type="hidden" name="action" value="unAssignTicket"> <input type="submit"value="Remove Assign"/> </form> {/if} </p> {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"} <p> <font color="green">{$success_assigned}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"} <p> <font color="green">{$success_unassigned}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"} <p> <font color="red">{$ticket_not_existing}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"} <p> <font color="red">{$ticket_already_assigned}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"} <p> <font color="red">{$ticket_not_assigned}</font> </p> {/if} </td> <td> <p> Forward to Group: <form id="forward" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}" > <select name="group"> <option></option> {foreach from=$sGroups key=k item=v} <option value="{$k}">{$v}</option> {/foreach} </select> <input type="hidden" name="ticket_id" value="{$ticket_tId}"> <input type="hidden" name="action" value="forward"> <input type="submit"value="Forward"/> </form> </p> {if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"} <p> <font color="red">{$invalid_sgroup}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"} <p> <font color="red">{$ticket_not_existing}</font> </p> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"} <p> <font color="green">{$success_forwarded}</font> </p> {/if} </td> </tr> </table> </td></tr> </table> </td></tr> <tr><td> {/if} </table> </td></tr> </table> </td></tr> </table> </td></tr> </table> </td> </tr> </table> </td></tr> {/block}