{block name=content} <div class="row-fluid sortable ui-sortable"> <div class="box span9"> <div class="box-header well" data-original-title=""> <h2><i class="icon-tag"></i>{$t_title} #{$ticket_tId} </h2> </div> <div class="box-content"> <div class="row-fluid"> <legend>{$title}: {$ticket_title} </legend> <form id="changeTicket" class="form-vertical" method="post" action="index.php"> <table class="table table-bordered table-condensed "> <tr> <td><strong>Original Submitted: </strong>{$ticket_timestamp}</td> <td><strong>Last Updated: </strong>{$ticket_lastupdate}</td> <td><strong>Status: </strong>{if $ticket_status neq 3}<span class="label label-success">Open</span>{/if} <span class="label {if $ticket_status eq 0}label-success{else if $ticket_status eq 1}label-warning{else if $ticket_status eq 2}label-important{/if}"><strong>{$ticket_statustext}</strong></span></td> </tr> <tr> <td><strong>Category: </strong>{$ticket_category}</td> <td><strong>Priority: </strong>{$ticket_prioritytext}</td> <td><strong>Support Group: </strong> <span class="label label-info"> {if $ticket_forwardedGroupName eq "0"} <i>{$public_sgroup}</i> {else} <a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a> {/if} </span> </td> </tr> <tr> <td><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a> {else}<i> {$not_assigned}</i> {/if}</td> <td></td> <td></td> </tr> </table> <table class="table table-bordered" > <tbody> {foreach from=$ticket_replies item=reply} <tr> <td> <p> <span class="label label-info"> {$reply.timestamp}</span> {if $reply.permission eq '1'} <span class="label label-success"><strong><i class="icon-user icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span> {else if $reply.permission gt '1'} <span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span> {/if} </p> <p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p> </td> </tr> {/foreach} {if $ticket_status eq 3} <tr> <td> <p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p> </td> </tr> {/if} <tr> <td> <form id="reply" class="form-vertical" method="post" action="index.php"> {if $ticket_status neq 3} <legend>{$t_reply}:</legend> <div class="control-group"> <label class="control-label">{$t_fill}</label> <div class="controls"> <div class="input-prepend"> <textarea rows="6" class="span12" id="Content" name="Content"></textarea> </div> </div> </div> {if isset($isMod) and $isMod eq "TRUE"} <div class="control-group"> <label class="control-label">Options</label> <div class="controls"> <div class="input-prepend"> <input type="checkbox" name="hidden">Hide reply for user. </div> </div> </div> {/if} {/if} {if isset($isMod) and $isMod eq "TRUE"} <div class="control-group" style="display: inline-block;"> <label class="control-label">Change status to</label> <div class="controls"> <select name="ChangeStatus"> {foreach from=$statusList key=k item=v} <option value="{$k}">{$v}</option> {/foreach} </select> </div> </div> <div class="control-group" style="display: inline-block; margin-left:10px;""> <label class="control-label">Change priority to</label> <div class="controls"> <select name="ChangePriority"> {foreach from=$ticket_priorities key=k item=v} <option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option> {/foreach} </select> </div> </div> {/if} <input type="hidden" name="function" value="reply_on_ticket"> <input type="hidden" name="ticket_id" value="{$ticket_id}"> <div class="control-group"> <label class="control-label"></label> <div class="controls"> <button type="submit" class="btn btn-primary" >{$t_send}</button> </div> </div> </form> </td> </tr> </tbody> </table> </div> </div> </div><!--/span--> <div class="box span3"> <div class="box-header well" data-original-title=""> <h2><i class="icon-th"></i>Actions</h2> </div> <div class="box-content"> <div class="row-fluid"> {if isset($isMod) and $isMod eq "TRUE"} <legend style="margin-bottom:9px;">Ticket Assigning</legend> {if $ticket_assignedTo eq 0} <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;"> <input type="hidden" name="ticket_id" value="{$ticket_tId}"> <input type="hidden" name="action" value="assignTicket"> <button type="submit" class="btn btn-primary" style="margin-bottom:9px;><i class="icon-flag icon-white"></i> Assign Ticket</button> </form> {else if $ticket_assignedTo eq $user_id} <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;"> <input type="hidden" name="ticket_id" value="{$ticket_tId}"> <input type="hidden" name="action" value="unAssignTicket"> <button type="submit" class="btn btn-warning" style="margin-bottom:9px;><i class="icon-remove icon-white"></i> Remove Assign</button> </form> {/if} {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"} <div class="alert alert-success"> {$success_assigned} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"} <div class="alert alert-success"> {$success_unassigned} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"} <div class="alert alert-error"> {$ticket_not_existing} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"} <div class="alert alert-error"> {$ticket_already_assigned} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"} <div class="alert alert-error"> {$ticket_not_assigned} </div> {/if} <legend style="margin-bottom:9px;">Forward to Group</legend> <form id="forward" class="form-vertical" method="post" action="" style="margin-bottom:9px;" > <div class="control-group"> <div class="controls" > <select name="group"> <option></option> {foreach from=$sGroups key=k item=v} <option value="{$k}">{$v}</option> {/foreach} </select> </div> </div> <input type="hidden" name="ticket_id" value="{$ticket_tId}"> <input type="hidden" name="action" value="forward"> <div class="control-group"> <div class="controls"> <button type="submit" class="btn btn-primary" >Forward</button> </div> </div> </form> {if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"} <div class="alert alert-error"> {$invalid_sgroup} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"} <div class="alert alert-error"> {$ticket_not_existing} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"} <div class="alert alert-success"> {$success_forwarded} </div> {/if} {/if} <legend style="margin-bottom:9px;">Other actions</legend> <div class="btn-group"> <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button> <ul class="dropdown-menu"> <li class="divider"></li> {if isset($isMod) and $isMod eq "TRUE"}<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>{/if} <li><a href="index.php?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></li> {if $hasInfo}<li><a href="index.php?page=show_ticket_info&id={$ticket_tId}">Show ticket Info</a></li>{/if} <li class="divider"></li> </ul> </div> </div> </div> </div> </div><!--/row--> {/block}