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khanat-opennel-code/code/web/private_php/ams/ingame_templates/show_ticket.tpl

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{block name=content}
<tr><td>
<table width="100%" cellspacing="0" cellpadding="0" border="0">
<tr bgcolor="{$second_menu_bg_color}" valign="middle">
<td>
<table>
<tr>
<td>
<table cellspacing="0" cellpadding="4">
<tr>
{if isset($isMod) and $isMod eq "TRUE"}<td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></td>{/if}
<td valign="middle" nowrap><a href="{$ingame_webpath}?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></td>
{if $hasInfo}<td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_ticket_info&id={$ticket_tId}">Show Additional Info</a></td>{/if}
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td height="3" bgcolor="#000000"></td>
</tr>
</table>
</td></tr>
<tr><td>
<table width="100%" bgcolor="{$title_bg_color}" cellspacing="2">
<tr><td height="7"></td><td></td></tr>
<tr>
<td width="3%"></td>
<td width="100%" height="12" valign="middle"><h1>[{$t_title}-#{$ticket_tId}] {$ticket_title}</h1></td>
</tr>
<tr>
<td height="5"></td><td></td>
</tr>
</table>
</td></tr>
<tr><td>
<table width="100%" cellspacing="0" cellpadding="0" border="0">
<tr bgcolor="#000000" valign="middle">
<td>
<table>
<tr><td height="8"></td></tr>
</table>
</td>
</tr>
<tr><td height="2"></td></tr>
<tr><td height="1" bgcolor="#000000"></td></tr>
<tr><td height="10"></td></tr>
<tr valign="middle">
<td>
<table width="100%" height="100%" cellpadding="10">
<tr><td>
<table width="100%" bgcolor="{$main_tbl_color}" border="2">
<tr><td>
<table cellpadding="10" width="100%">
<tr><td>
<table cellpadding="5" width="100%">
<tr><td>
<table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%">
<tr><td>
<table cellpadding="3" width="100%">
<tr>
<td><font color="{$info_color}">Submitted: </font>{$ticket_timestamp}</td>
<td><font color="{$info_color}">Last Updated: </font>{$ticket_lastupdate}</td>
<td><font color="{$info_color}">Status: </font>{if $ticket_status neq 3}<font color="green">Open</font>{/if} {if $ticket_status eq 3} <font color="red">{$ticket_statustext}</font>{else}{$ticket_statustext} {/if}</td>
</tr>
<tr>
<td><font color="{$info_color}">Category: </font>{$ticket_category}</td>
<td><font color="{$info_color}">Priority </font>{$ticket_prioritytext}</td>
<td><font color="{$info_color}">Support Group: </font>
<span class="label label-info">
{if $ticket_forwardedGroupName eq "0"}
{$public_sgroup}
{else}
<a href="{$ingame_webpath}?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
{/if}
</span>
</td>
</tr>
<tr>
<td><font color="{$info_color}">Assigned To: </font>{if $ticket_assignedTo neq ""} <a href="{$ingame_webpath}?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a>{else} {$not_assigned} {/if}</td>
<td></td>
<td></td>
</tr>
</table>
</td></tr>
</table>
</td></tr>
<tr><td>
<table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%">
{foreach from=$ticket_replies item=reply}
<tr>
<td {if $reply.permission gt '1'} {if $reply.hidden eq 0} bgcolor="{$team_reply_tbl_color}"{else if $reply.hidden eq 1} bgcolor="{$hidden_reply_tbl_color}"{/if}{/if}>
<table cellpadding="3">
<tr><td>
<p>
<font color="{$info_color}"> {$reply.timestamp}</font>
{if $reply.permission eq '1'}
<span class="label label-success"><strong><i class="icon-user icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
{else if $reply.permission gt '1'}
<span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="{$team_color}"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
{/if}
</p>
<p><pre>{$reply.replyContent}</pre></p>
</td></tr>
</table>
</td>
</tr>
{/foreach}
{if $ticket_status eq 3}
<tr>
<td bgcolor="{$closed_tbl_color}">
<table cellpadding="4">
<tr><td>
<p><pre><h4>[Ticket is closed]</h4></pre></p>
</td></tr>
</table>
</td>
</tr>
{/if}
<tr>
<td>
<form id="reply" class="form-vertical" method="post" action="{$ingame_webpath}">
<table cellpadding="4">
<tr><td height="5"></td></tr>
<tr>
<td>
<p><h4>{$t_reply}:</h4></p>
</td>
</tr>
{if $ticket_status neq 3}
<tr>
<td><textarea cols="50" id="Content" name="Content"><br><br><br></textarea></td>
</tr>
{if isset($isMod) and $isMod eq "TRUE"}
<tr>
<td><input type="checkbox" name="hidden">Hide reply for user.</td>
</tr>
{/if}
{/if}
<tr>
<td>
{if isset($isMod) and $isMod eq "TRUE"}
<table>
<tr>
<td>
Change status to
<select name="ChangeStatus">
{foreach from=$statusList key=k item=v}
<option value="{$k}">{$v}</option>
{/foreach}
</select>
</td>
<td>
Change priority to
<select name="ChangePriority">
{foreach from=$ticket_priorities key=k item=v}
<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
{/foreach}
</select>
</td>
</tr>
</table>
{/if}
</td>
</tr>
<tr>
<td>
<input type="hidden" name="function" value="reply_on_ticket">
<input type="hidden" name="ticket_id" value="{$ticket_id}">
<input type="submit" value="{$t_send}"/>
</td>
</tr>
</table>
</form>
</td>
</tr>
</table>
</td></tr>
{if isset($isMod) and $isMod eq "TRUE"}
<tr><td>
<table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%">
<tr><td>
<table cellpadding="3" width="100%">
<tr>
<td>
<p>
Ticket Assigning:
{if $ticket_assignedTo eq 0}
<form id="assign_ticket" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}">
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
<input type="hidden" name="action" value="assignTicket">
<input type="submit" value="Assign Ticket"/>
</form>
{else if $ticket_assignedTo eq $user_id}
<form id="assign_ticket" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}">
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
<input type="hidden" name="action" value="unAssignTicket">
<input type="submit"value="Remove Assign"/>
</form>
{/if}
</p>
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
<p>
<font color="green">{$success_assigned}</font>
</p>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
<p>
<font color="green">{$success_unassigned}</font>
</p>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
<p>
<font color="red">{$ticket_not_existing}</font>
</p>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
<p>
<font color="red">{$ticket_already_assigned}</font>
</p>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
<p>
<font color="red">{$ticket_not_assigned}</font>
</p>
{/if}
</td>
<td>
<p>
Forward to Group:
<form id="forward" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}" >
<select name="group">
<option></option>
{foreach from=$sGroups key=k item=v}
<option value="{$k}">{$v}</option>
{/foreach}
</select>
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
<input type="hidden" name="action" value="forward">
<input type="submit"value="Forward"/>
</form>
</p>
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
<p>
<font color="red">{$invalid_sgroup}</font>
</p>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
<p>
<font color="red">{$ticket_not_existing}</font>
</p>
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
<p>
<font color="green">{$success_forwarded}</font>
</p>
{/if}
</td>
</tr>
</table>
</td></tr>
</table>
</td></tr>
<tr><td>
{/if}
</table>
</td></tr>
</table>
</td></tr>
</table>
</td></tr>
</table>
</td>
</tr>
</table>
</td></tr>
{/block}
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