Quitta
341a0877ab
queue selector written with javascript functionality
2013-07-23 21:50:39 +02:00
Quitta
79a6c99b09
Added another row of info to the show_ticket where the user to whom the ticket is assigned to and also cleaned up the right side, so user can also assign & unassign while browsing a ticket :)
2013-07-23 03:16:19 +02:00
Quitta
0e0f0c0fd6
updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged!
2013-07-22 20:33:34 +02:00
Quitta
353865191d
showing in the queue to what support_group the ticket is sent to, also made the query bigger and changed the todo query as primary!
2013-07-22 18:22:21 +02:00
Quitta
8a807a6401
Forward works, though needs refinement! also is shown in ticket info bar
2013-07-22 14:51:42 +02:00
Quitta
92538c3853
Big Query that makes it possible to see the todo list, also had to fix the assign/unassign
2013-07-21 17:56:24 +02:00
Quitta
1be6112aa2
made the todo queue
2013-07-21 15:38:22 +02:00
Quitta
c0a45df44c
People can assign and unassign to a ticket
2013-07-21 03:49:31 +02:00
Quitta
ff7db2a28c
in the show queue, it also shows the assigned users name :)
2013-07-20 14:45:05 +02:00
Quitta
9e86017a65
fixed error in time elapsed function and removed the queue structure, one queue class would suffice I guess
2013-07-19 23:36:34 +02:00
Quitta
16fa7aa7dc
Outputted time is handled by using the Helpers::outputTime function, this makes changees to the time format easy.
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Also made it possible for admins to edit roles directly in the userlist.
2013-07-19 16:30:58 +02:00
Quitta
19721376a7
Admins/Mods can post hidden replies!
2013-07-19 15:59:39 +02:00
Quitta
5608185e1d
Changed DB so a reply has a Hidden field, to make it only show up for admins. Also made it only possible to add mods/admins to the support groups!
2013-07-19 11:56:39 +02:00
Quitta
e7f83761ec
Promoting a user to mod/admin or mod to admin, or demoting mod to user, admin to mod/user is now possible!
2013-07-19 03:05:12 +02:00
Quitta
76a3a66c89
fixed some layoutwise stuff, like mods and admins will be shown the same way when replying on a ticket, because users won't be intrested in that anyway
2013-07-19 00:37:47 +02:00
Quitta
cb9289f09c
made it possible or mod's to watch the support group lists, though not to edit them + fixed userlist
2013-07-19 00:12:29 +02:00
Quitta
5033e45c6a
refactored to admin/mod + changed install file + added mod menu
2013-07-18 21:12:03 +02:00
Quitta
f4b8ed12a0
changed system to mod/admin permissions, though there's still a bug in show_ticket
2013-07-18 12:43:33 +02:00
Quitta
74a4ed88a2
Deletion of support_groups is possible, on delete cascade is pretty cool :D
2013-07-16 17:43:55 +02:00
Quitta
f59af9ae4f
Delete a user out of a support_group is possible, have to look up how to do the deletion of a group while keeping referential integrity in mind!
2013-07-16 16:43:58 +02:00
Quitta
c45d4a7a3b
changed layout a bit, this seems better! :)
2013-07-16 05:47:31 +02:00
Quitta
66f2b00f60
It's now possible to add someone to a support group
2013-07-16 04:58:54 +02:00
Quitta
4f881e9395
Show single group and there users almost done
2013-07-15 21:18:51 +02:00
Quitta
4cb1b633a2
support group class added + list of support groups added!
2013-07-15 17:29:19 +02:00
Quitta
089830c59e
ticket queue base added
2013-07-14 16:38:36 +02:00
Quitta
5c0685a071
Show single replies works, though the code for it is a bit ugly, have to refactor that though
2013-07-13 23:18:49 +02:00
Quitta
60508847eb
show time elapsed as tooltip, which could be handy, started making the show_reply.tpl
2013-07-13 18:04:40 +02:00
Quitta
c539aac7df
don't show the textarea for reply when ticket is closed.
2013-07-13 17:11:54 +02:00
Quitta
4c8aa5b128
use language ini files to select correct log thing
2013-07-13 16:41:52 +02:00
Quitta
ffb3499bdb
Show the logs in show_ticket_log
2013-07-13 03:46:15 +02:00
Quitta
578e8d7b3f
started working on the show_ticket_log and encapsulated the createReply of ticket_reply into a ticket class function
2013-07-12 20:10:17 +02:00
Quitta
f310f87658
added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc
2013-07-12 19:43:33 +02:00
Quitta
fe0366c2a9
fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority.
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DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.
2013-07-11 20:31:34 +02:00
Quitta
5fd3b54015
added admin function to change setting + changed color of admin bg when they reply + some other fixes
2013-07-11 02:39:52 +02:00
Quitta
002bf2abff
ticket reply show correct username, this was harder then expected
2013-07-10 22:40:01 +02:00
Quitta
9b37a2426c
replying on a ticket is now possible though still have to fix the username being shown.
2013-07-10 20:46:26 +02:00
Quitta
5ca6bb3528
forward to show ticket after creating ticket, also build basis for replying on ticket!
2013-07-10 13:05:05 +02:00
Quitta
c27940ea09
Also made tickets cickable in the profile page! now let the DBLayer refactoring begin!
2013-07-10 10:13:53 +02:00
Quitta
0fa7687511
small layout update, before trying to refactor the DBLayer, I want to make sure that I can revert to this point :D
2013-07-10 10:10:02 +02:00
Quitta
a768d234f1
fixed row formatting of the responses
2013-07-10 09:44:45 +02:00
Quitta
2adb6c075c
forgot to add the files <,<
2013-07-10 02:41:21 +02:00
Quitta
9ae290ca2e
Show_Ticket starts to work :)
2013-07-10 02:41:03 +02:00
Quitta
306357d552
added gui_elements class
2013-07-09 16:03:52 +02:00
Quitta
ab323a9c6b
Show the user his tickets in the user profile screen
2013-07-09 01:03:49 +02:00
Quitta
6170f1139c
show user added, where admins can create a ticket from another user
2013-07-08 17:14:03 +02:00
Quitta
31571a2151
added mennu item for createticket
2013-07-08 09:58:29 +02:00
Quitta
a81cfa976f
create ticket works, also admins can create other people's tickets
2013-07-08 09:40:48 +02:00
Quitta
35d8d4a89a
Creation of a ticket (not the content yet though) seems to work
2013-07-06 22:38:57 +02:00
Quitta
54b0eef8b7
woops forgot to add those in last update, also loading all categories from the db works now
2013-07-06 19:12:55 +02:00
Quitta
9a1693fcf1
Made country select code way more easy to handle by using smarty's foreach loop
2013-07-04 22:05:26 +02:00
